Parkside Kia

I have never considered KIA before, but upon arrival we were greeted with warm kind welcomes, we originally came looking for some one that had treated us very kindly & understood our situation. We met wit were greeted with warm kind welcomes, we originally came looking for some one that had treated us very kindly & understood our situation. We met with another team member & were treated very respectful, we let this staff member know upfront that we were browsing & were deciding between Toyota & KIA. We explained that the reliability of past Toyota's ownerships had let us to go back to a Camry once more. We explained our needs & limitations, we test drove our wants were we all start off wishing. Then we drove our needs. We were surprised by the Forte its a economical vehicle with out looking economish! Great style, features that surpass entry level Camry we were considering. We didn't get our hopes even tho we found a Forte we felt was a fit for our little family. We were surprised once more when we were asked to give it a financial shot within minutes we were told if Metallic Bronze was the color we liked we said its a great hue not common & we think the car is lovely. We were told its yours to take home if we'd like it. Needless to say the Forte has a family to love it. Thank you for the experience & give us a vehicle we hope to be around for many years of great service to our family. More

Staff was very nice and very willing to help me. When we thought the Kia was not going to work due to the payments he continued to look at the other Ted Russell lots. Because of this we decided to go with t thought the Kia was not going to work due to the payments he continued to look at the other Ted Russell lots. Because of this we decided to go with the Kia Rio. Their service was outstanding and made this difficult situation a lot better! Thank you! More

Friendly/helpful staff, answered all my questions and insured that I understood the basics of my car's operations, before I left the lot. I have also been contacted to insure my continued satisfaction. insured that I understood the basics of my car's operations, before I left the lot. I have also been contacted to insure my continued satisfaction. More

First of all, all the employees I dealt with were all very professional and helpful. Kevin Fisher, in particular, exhibited a level of professionalism and initiative seldom noted at other dealers. For very professional and helpful. Kevin Fisher, in particular, exhibited a level of professionalism and initiative seldom noted at other dealers. For example, I first met Kevin while searching for used Kia Sorento, but later ddecided a Mazda CX 9 was a better fit for me and my family. Kevin followed up with me about the Sorento, and upon learning of my interest in a CX 9 , he actually found a CX 9 at another Ted Russell dealership, moved it to the KIa dealer, and then called me to come take a look at it. I subsequently purchased the Mazda. The "buying process" was pleasant with all costs disclosed up front, and the negotiating process very smooth and non-adversarial. Then the closing went fast and was again very professional - no undue pressure to buy a warranty or to change lending sources. The car was cleaned up quickly and looked great - another very impressive service. Overall, this was probably the best experience I have had buying a car. Thanks for allowing me to report my experience. More

This was our second purchase from Ted Russell Kia. Dave Sutton is a big part of the reason why we came back. We were very happy with our first purchase from Dave and the dealership. And with our most re Sutton is a big part of the reason why we came back. We were very happy with our first purchase from Dave and the dealership. And with our most recent purchase, our experience was even better. I really feel like Dave goes out of his way to help...and he is wonderful to work with. Everyone at the dealership we spoke to has been great, from finance to management. Thank you for making this process so easy. Dave Sutton is the best!! We will not buy a car from anyone else!! Thank you for following up with us...great customer service!!! Lonnie & Lynn McGhee More

Because the salesman listened to my needs and promptly involved management to get an immediate answer. He did a great job and I would recommend Ted Russell to my friends. involved management to get an immediate answer. He did a great job and I would recommend Ted Russell to my friends. More

We were leaving for a trip on Thursday and made We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I asked to speak to the general manager and left on hold for 9 minutes then Fay Mullins Transfered me to a general voice mail contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! I asked to be Transfered to the GM and Fay stated he was not in the building. I called back the main number and spoke to the GM . I told him I would pick up the car in the We were leaving fir a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said the filled my fluids and they were never filled along with the lubricant. My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!morning This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said they filled the fluids and they were never filled by your service dept and my invoice stated it was done .My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!! More

Our experience was wonderful!!! Everyone was so nice to us...it was no hassle and easy process to our buying experience. We plan on buying again in future months and will return to Ted Russell to buy!! us...it was no hassle and easy process to our buying experience. We plan on buying again in future months and will return to Ted Russell to buy!! More

After having an issue we were unhappy about, dealership worked to resolve the matter for us and we now have no further complaint with this dealership. worked to resolve the matter for us and we now have no further complaint with this dealership. More

We did not feel pressured to purchase a car. All of our questions were answered. Their staff were all very polite and helpful. We will definitely return. questions were answered. Their staff were all very polite and helpful. We will definitely return. More