Parkside Kia

Great experience I would definitely go back to this dealer. I appreciated the customer service that Kevin Fisher gave to me family and the rest of the TR representati I would definitely go back to this dealer. I appreciated the customer service that Kevin Fisher gave to me family and the rest of the TR representatives were cordial as well. We were in and out in 2 hours with a new vehicle and everyone still had a smile on their face. More

Excellent staff that was a pleasure to work with. My salesman, Trevor Wells, worked with me to arrive at a deal that I was comfortable with. He made every effort to explain each step in the purchase My salesman, Trevor Wells, worked with me to arrive at a deal that I was comfortable with. He made every effort to explain each step in the purchase process to ensure we could come to an agreeable price For the Sorento. Trevor was knowledgeable on the vehicle's features that indicated he had spent time getting familiar with the newest Sorento. Would recommend him to anyone wanting to buy a Kia. More

Not just a car dealership My husband and I had been looking for a Ford Edge for months. We had visited several dealerships before Ted Russell Kia and ended up mad and disappoi My husband and I had been looking for a Ford Edge for months. We had visited several dealerships before Ted Russell Kia and ended up mad and disappointed when leaving. I emailed Kevin at Ted Russell and was able to get a quick response. He answered all of my questions about the vehicle and the process in a very professional manner. Once arriving to Ted Russell Kia, Robbi Christmas introduced herself and told us that Kevin was busy with another customer and if we minded to work with her. She was FANTASTIC... she made the experience so much more than buying a car. She entertained my children and was helpful in every aspect of the purchase. She truly listed to us about the amount of money we wanted to spend and what we wanted out of the vehicle overall. My four year old hugged her probably five times while we were there. After we decided that we wanted the Edge the process did not take long at all and they did everything they could to make the process go by quickly for the sake of our children. I must say that we are very pleased with our purchase and the overall experience at Ted Russell Kia. More

Purchase of a 2015 Kia Sorento I have recently purchased a 2015 Kia Sorento from Ted Russell in Knoxville Tennessee. I became familiar with Ted Russel by using their service depart I have recently purchased a 2015 Kia Sorento from Ted Russell in Knoxville Tennessee. I became familiar with Ted Russel by using their service department to perform maintenance on my Ford. I found the service department to be experienced, efficient and reasonably priced. Terry Flummer and the Staff at Ted Russell did a great job while selling the 2015 Kia Sorento to me. Terry had the vehicle that I had requested and while we were on the test drive, I found him to be knowlagable about the vehicle, and I did not experience any high pressure sales tactics while talking to him. When we returned to the dealership, I got a great deal and purchased the Vehicle. More

a very satisfied customer Jeff is knowledgeable and knows how to deliver great customer service. He asks the right questions, gets the customer to talk, then matches the needs Jeff is knowledgeable and knows how to deliver great customer service. He asks the right questions, gets the customer to talk, then matches the needs of the customer to the right product. There's no time wasted on being shown the wrong car. All the deals were presented in a transparent manner, I knew what I was getting, and I felt confident that I could trust Jeff to guide me through the process. Thank you. More

Amazing! I have already recommended Robbie Christmas to a co - worker! ! She made our experience Amazing! She and Victor Borrego were so knowledgeable and swe I have already recommended Robbie Christmas to a co - worker! ! She made our experience Amazing! She and Victor Borrego were so knowledgeable and sweet. Robbie helped us make the right choice and made us feel welcome. Thank you ! More

george newman Terry and Dave met all expectations in making me a very satisfied customer!!!! It was a excellent experience dealing with them Monday 3-23-15. gn Terry and Dave met all expectations in making me a very satisfied customer!!!! It was a excellent experience dealing with them Monday 3-23-15. gn More

Best Experience I have had Kevin Fisher made this a really good experience. He stuck to the price he gave me and I feel like I got a pretty good deal. His manager was nice as Kevin Fisher made this a really good experience. He stuck to the price he gave me and I feel like I got a pretty good deal. His manager was nice as well. I didn't feel like there were any games being played with me. The finance manager shot straight with me. All in all, it was an excellent experience all the way around. More

Totally awesome! Dave and Robbi went above my expectations in making me a happy customer. I never dreamed I would be leaving in a new awesome car. Thanks you guys! Dave and Robbi went above my expectations in making me a happy customer. I never dreamed I would be leaving in a new awesome car. Thanks you guys! More

Exceeding Expectations Often times when you go to purchase a car the sales associates actually make the process uncomfortable, they can be pushy and at times seem short temp Often times when you go to purchase a car the sales associates actually make the process uncomfortable, they can be pushy and at times seem short tempered even hateful. It seems like you're being forced into something at times. Definitely NOT the case here. My sales associate Matt Warner is awesome! (Awesome sauce as they say these days lol) Matt was very knowledgable about the things I asked about. Matt also took the time to really listen to me and understand exactly what I was wanting. I felt very at ease and comfortable when asking Matt questions and truly felt I wasn't being lied to. Out of the cars I've purchased in my life this is most definitely the BEST EXPERIENCE!! The associates I dealt with were amazingly friendly and made me feel at ease, like I was talking to a family member without the arguments though lol. Seriously though it did feel more like talking to a close friend. A very enjoyable experience. I am terrible with remembering names but I want to mention the sales manager Dave and Victor who went over the car specifics with me. These two guys also made the process very easy and enjoyable. I couldn't be more happier with my experience. There is always room for some constructive criticism and all I can say on that is, while passing other employees that aren't working with a particular customer they could and should be more friendly. It seems as if once they find out you're working with someone then BOOM that's it. Even if you're not a particular persons customer I feel that they still should be just as welcoming and express the same attitudes my sales team did. For example, I pass a different sales associate and rather than just a quick hello and avoiding eye contact, go ahead and go the extra mile. Say things like I'm glad you're here, thank you for coming in etc. make everyone feel welcome whether they are your customer or not. I'm not saying that other associates weren't friendly in any way. I'm just saying make them feel welcome as well. Treat everyone like their your customer. They may send a friend or relative in to purchase and that person may wind up being your customer. In summary Ted Russell Kia ROCKS the competition in my book. No need to go anywhere else. Thanks to everyone to helped in the purchase of my 2015 Kia Sorento and thank you again Matt, Dave and Victor other sales teams need to take a lesson from you guys. Thanks again. More