Parks Motors

I hope the owner sees this. We bought a 2021 GMC Terrain on April 6th. The contract stated that the small crack be repaired and they would provide me a second set of keys. Two w We bought a 2021 GMC Terrain on April 6th. The contract stated that the small crack be repaired and they would provide me a second set of keys. Two weeks had gone by and I have no heard anything from the dealership concerning either items. I had been texting the manager and the salesperson asking them with no response so I finally call Howard the sales manager. I receive a phone call from service and they pretty much said "someone dropped the ball and didn't have your request filled". So after a month I finally get my second set of keys and an appointment for the crack in my windshield. Well little were we informed the crack previously been repaired and the dealership hired a 3rd party to repair it. Well needless to say they made the crack worse and now the dealership is pretty much telling us it's our problem and to call your insurance even though it was the dealerships 3rd party and lack of communication that made this worse. It took them over a month of no unreturned phone calls, emails to both the sales manager and general manager for them to say your out of luck. If I were the owner I would be very disappointed in the representation of the company by these employees. More

Don’t ever go to the service department with the manager Tim, worst experience ever. He’s very manipulative along with his assistant manager emily. If I could leave less then one star, I would. Tim, worst experience ever. He’s very manipulative along with his assistant manager emily. If I could leave less then one star, I would. More

Very unhappy with my experience with Parks motors. I should have known that these people are nothing but liars after my first purchase from them. No customer service, dishonest people. A total waste o I should have known that these people are nothing but liars after my first purchase from them. No customer service, dishonest people. A total waste of time. More

Very Happy With all the people at Parks Motors! They are all very friendly and helpful. Big shout out to Shane, Andrew, and Mika. You guys are the best!! all very friendly and helpful. Big shout out to Shane, Andrew, and Mika. You guys are the best!! More

The employees were very nice. They weren't pushy. They got us exactly what we wanted. The salesman was nice and helped us get what we wanted. Thank you Parks Motors. I will definitely be a re They got us exactly what we wanted. The salesman was nice and helped us get what we wanted. Thank you Parks Motors. I will definitely be a repeat customer More

They had a vehicle listed on multiple sites for a certain price and when I went to look at and purchase the vehicle they refused to sell it for the listed price after finding out I didn't need them to get me price and when I went to look at and purchase the vehicle they refused to sell it for the listed price after finding out I didn't need them to get me financed. They added almost 4 thousand to the price. More

Horrible I am a widow with two children with a terminal illness and they sold me a $23,000 car four months later I am told I need new tires. Knowing I told them I will have to travel to the doctor a long d illness and they sold me a $23,000 car four months later I am told I need new tires. Knowing I told them I will have to travel to the doctor a long distance I would expect Tires to last longer than four months and they won’t do anything they said they’re within the law More

We were so upset when we left our truck blue books for 31000.00 they wanted to give us 8000.00 what joke very disappointed wont go back 31000.00 they wanted to give us 8000.00 what joke very disappointed wont go back More

Walked out, what a bunch of deception! Their internet price is a total scam, read the fine print! Because I didn’t have a trade in, the “special” was internet price wasn’t any good, it was a thousand mor price is a total scam, read the fine print! Because I didn’t have a trade in, the “special” was internet price wasn’t any good, it was a thousand more, then the special was $1000 off, so then I couldn’t still get the special, because I wanted to pay cash. WOW! Oh, and the service department “went through the vehicle”, yet the emergency brake light was on, the dash lights flickered and went out, and a brake system light was on. What a bunch of crooks!!’ More

I have bought 3 cars from them within the last year. They have a New Management team that I feel is going above and beyond to change this dealership reputation!!!! have a New Management team that I feel is going above and beyond to change this dealership reputation!!!! More