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593 Reviews of Parks Lincoln of Tampa - Service Center
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August 01, 2012
I had my 2004 Mercury Grand Marquis in to have the transmission flushed. After a couple of days of driving, I had problems with it shifting into high gear. I then checked the fluid level of the transm transmission flushed. After a couple of days of driving, I had problems with it shifting into high gear. I then checked the fluid level of the transmission and found that it was two marks below the full mark. I brought my car back to the dealership and pointed out this problem to the service Manager Dawn Kaps, of which she had the service tech refill, only to refill it to an overfill level. I then brought this to her attention of which her and the service tech tried to tell me that it was an acceptable level. It was up to the letter D, where it states on the dipstick DO NOT OVERFILL!! And that the amount that they had refilled was only less than one half of a quart. Myself, being a certified mechanic with over 37 years of experience, did not believe that they were being truthful with me.If it was only one half quart low, I would not have experienced the shifting problem, as the fluid expands when it is at operating temperature. Since the owners manual and the fluid dipstick specifically states that the transmission is not to be overfilled. I had told Dawn how unsatisfied I was with the poor quality of workmanship of her service tech, and told her I would need to be reimbursed 75% of my repair total. Of which she told me that she would do this for me, after myself stating the real facts to her, but also she advised me to take my repairs elsewhere. I totally feel that not only they had wronged me twice, but also she had the nerve to tell me to take my repairs elsewhere!!! I guess they do not appreciate hearing the truth of an experienced person such as myself to confront them with the real issue at hand. Today I did receive my check of $150.00, and would like everyone out there to know that what kind of poor customer service that you will get at this dealership. Tim Dorn Tampa, FL More
by Tim Dorn
Employees Worked With
Dawn Kaps
July 30, 2012
Larry Mills went out of his way to give me the best service available. He satyed late on Saturday, came and picked me up at my house, arranged the payment for me after the Finance Counter was already service available. He satyed late on Saturday, came and picked me up at my house, arranged the payment for me after the Finance Counter was already closed for the day. This happened when the part the car needed was delivered late. I cannot believe that ny other service manager would go to this link to help a customer. More
by tjohnson25
Employees Worked With
Larry Mills
July 28, 2012
Larry Mills gave me a thorough understanding of my Ext'd Srvc Plan and convinced me to come back to Parks Lincoln for all my auto service needs. He was extremely knowledgeable, friendly, and professional. Srvc Plan and convinced me to come back to Parks Lincoln for all my auto service needs. He was extremely knowledgeable, friendly, and professional. The service performed on my car was completed in a timely manner and Larry explained each item repaired. He assured me that he'd always provide me the best deals available for future service needs. I had an overall great experience and am committed to re-establishing myself as a repeat service customer. More
by susanbarr1209
Employees Worked With
Larry Mills
July 25, 2012
We are on our third Lincoln Navigator and Bill Mitchell has always come through with top of the line , precise and prompt service. Thanks Bill and the crew! has always come through with top of the line , precise and prompt service. Thanks Bill and the crew! More
by Jfav
Employees Worked With
Bill Mitchell
July 22, 2012
My husband and I could not be more pleased with the service we received earlier this month for our 2010 Town Car. It was a pesky A/C problem ... the kind that won't act up when you take it to the deal service we received earlier this month for our 2010 Town Car. It was a pesky A/C problem ... the kind that won't act up when you take it to the dealer, but absolutely drives you nuts once you leave. Larry listened, asked questions, listened ... called service tech Joe to come listen, ask questions, listen ... and then they took charge and said they'd handle it. Larry arranged a comparable loaner for us ... called us daily to keep us posted ... and by golly they found the problem, fixed it, and we couldn't be more pleased. We are so glad that we have found Parks Lincoln. More
by bebe114
Employees Worked With
Larry Mills, Joe
July 18, 2012
Larry has shown very caring and most polite inter action toward me as a service department customer. I would rate him as outstanding!!! I feel very comfortable whe discussing needed attention formy auto. toward me as a service department customer. I would rate him as outstanding!!! I feel very comfortable whe discussing needed attention formy auto. More
by Bob Butz
Employees Worked With
Larry Mills
July 18, 2012
2002 Navigator in for several service issues. Pricing 2002 Navigator in for several service issues. Pricing was fair. Radiator flush too high. We decided not to have done at dealership. Most items rep 2002 Navigator in for several service issues. Pricing was fair. Radiator flush too high. We decided not to have done at dealership. Most items repaired. Lots of additional service items identified. Radio was inoperable when leaving dealership. Service tech took back in and repaired (disconnected wire left during service) while I waited. More
by ritaevanoff
Employees Worked With
Larry Mills
July 15, 2012
Larry is wonderful! I wish my Mercedes dealership treated me like Parks does, Larry goes over and beyond to make our stressfull situation to a minimum. After my service is completed very quickly Larry is sur me like Parks does, Larry goes over and beyond to make our stressfull situation to a minimum. After my service is completed very quickly Larry is sure to contact me through the process, also after I have picked up my Navigator he sure does help by calling and making sure there has been no issues with the work that has been completed. Larry is a huge asset to your company. I've dealt with many other dealers and I choose to travel an hour to deal with Parks. Thank You Scott More
by Samiller427
Employees Worked With
Larry Mills
July 14, 2012
I have been using this dealership for years. The same faces are still around. Everyone is courteous and friendly. They have knowledge of your car and all Ford/Lincoln models. The work is detailed with e faces are still around. Everyone is courteous and friendly. They have knowledge of your car and all Ford/Lincoln models. The work is detailed with explanation. They are happy answer questions. I normally book my service with Bill. The waiting area is pleasant to wait in. Even purchasing a new car is a pleasant experience. I still call the dealership Northgate, not got use calling it Parks. More
by kridley
Employees Worked With
Bill Mitchell
July 07, 2012
The staff was very helpful and the envrionment was clean and neat. Price was outstanding. Thanks for a pleasant visit!!! I will be back for future servicing! and neat. Price was outstanding. Thanks for a pleasant visit!!! I will be back for future servicing! More
by Chipper78
Employees Worked With
Larry Mills
