Parks Lincoln of Longwood - Service Center

I've been having my vehicles serviced at this dealership for over 15 years. Brian Gurney has been my service adviser for most of that time and he and the staff have always been very friendly, courteous, an for over 15 years. Brian Gurney has been my service adviser for most of that time and he and the staff have always been very friendly, courteous, and professional. The quality of work has always been excellent and reliable. Prices are very competitive and fair. I have recommended this dealership to friends in the past and will continue to do so. More

Brian has always been quick to respond to my service needs and to recommend actions to maintain my Monterey. He treats me as his only client. This is personal service. Tammie make paying my bill easi needs and to recommend actions to maintain my Monterey. He treats me as his only client. This is personal service. Tammie make paying my bill easier with her cheerful attitude and personal interaction. More

Geek Squad sent me into Parks Lincoln because my air conditioning went out while they were installing satellite radio. (I have an '06 Lincoln Navigator.) Geek Squad offered to pay for what appeared to b conditioning went out while they were installing satellite radio. (I have an '06 Lincoln Navigator.) Geek Squad offered to pay for what appeared to be their fault ... unfortunately, to say the least, they decided not to in the end. Because Parks Lincoln puts their customers exceedingly above all else, they came to my rescue and offered to meet me halfway on the price. I cannot say enough about their customer service and the excellent work they perform- and quick! James was courteous, professional, and friendly. Tammie was very helpful, considering my first visit. Laurie was extremely professional, patient, and understanding-going above and beyond to guarantee customer satisfaction. I am so impressed with Parks Lincoln for their customer appreciation! I do not know of any other dealership that has this level of excellence and attention to detail. When something went horribly wrong from my side, they continued to work until it was made right. Thank You Parks Lincoln. More

Brian Gurney has been my consultant in the service department forever. He has always been very helpful. He has always kept me informed about the car and has been concerned about my safety. He's very n department forever. He has always been very helpful. He has always kept me informed about the car and has been concerned about my safety. He's very nice to me too. The dealer sends me coupons. Tammie is aways cheerful and very courtious. More

Having the coupon was great and made the cost rating great instead of good. I like the ability to call for an appointment and wait for my car. Buck is always friendly and helpful. Waiting area is ple great instead of good. I like the ability to call for an appointment and wait for my car. Buck is always friendly and helpful. Waiting area is pleasant and car is always ready in a reasonable time. All employees are friendly from the one who takes and brings the car to the cashier and peole just walking near the waiting area. More

The reason I rated this dealer's service department so high is: I have had my Ford Five Hundred serviced there for four years; always with great results. I have dealt almost exclusively with James Powell high is: I have had my Ford Five Hundred serviced there for four years; always with great results. I have dealt almost exclusively with James Powell and Tammie. James always recognizes me and is very familiar with my car. Tammie makes the "paying process" enjoyable (or as enjoyable as possible). I noticed, when I scheduled this last appointment, Tammie is now doing the scheduling also. I was in management all during my career in banking and I would have been glad to have such polite, efficient and people-oriented employees as James and Tammie. Mr. Parks it was always my policy that, with added responsibility comes a salary increase. In these tough times that policy would be difficult to follow but I definitely think Tammie deserves a raise. Just my opinion. The reason for my lower rating on price is that dealerships are mostly higher than other service centers but I continue to come to you because of James and Tammie. Respectfully, John Cheatham More

Brian has been my Service Representative since 2003. Brian has been my Service Representative since 2003. When I needed a new Lincoln, he helped me get a good Sales Representative. He is very helpf Brian has been my Service Representative since 2003. When I needed a new Lincoln, he helped me get a good Sales Representative. He is very helpful when I bring my car in for Service. I always ask for him when my car needs Service. Wonderful person to deal with. More

Good prompt service. The shuttle service that took me to work and picked me up is very important to me. My service adviser, Buck, called me and explained the problem that had to be fixed, gave me pricing work and picked me up is very important to me. My service adviser, Buck, called me and explained the problem that had to be fixed, gave me pricing, called when the job complete. Excellent work. More

Brian is an exceptional maintenance rep for this Lincoln dealer. This visit was no exception to previous ones. Top rate service, timeliness, friendllness of all members of the staff that I came in contact dealer. This visit was no exception to previous ones. Top rate service, timeliness, friendllness of all members of the staff that I came in contact. Will always take my car care problems to this facility. More

Was promptly greeted and service was accomplished quickly and professionally, including Tammie personally serving me popcorn! I have been using this dealer since I first bought from them in 1999. However, I and professionally, including Tammie personally serving me popcorn! I have been using this dealer since I first bought from them in 1999. However, I will be moving very shortly and will have to find another dealer in the Orange Park, Fl area. More