Parks Lincoln of Longwood - Service Center

My experience with this "Dealership" is "Excellent". Park Lincoln of Longwood, Florida's Service Center is "Exemplary/Excellent".....Special thanks to my "Service Adviser-Buck Bridgeman" and "All" of the Park Lincoln of Longwood, Florida's Service Center is "Exemplary/Excellent".....Special thanks to my "Service Adviser-Buck Bridgeman" and "All" of the "Technical Personnel" that work on our "Lincoln Aviator" each and every time when "Service" is required for this Vehicle (Lincoln Aviator). More

I just got my car washed. It’s terrible. I made a video if y ou want. He missed the whole back, tires etc. I should have kept my Lexus. ou want. He missed the whole back, tires etc. I should have kept my Lexus. More

Emergency Needed I was leaving my home to a doctors appointment within 40 minutes and my check engine light came on in my MKC. I immediately went to Parks and was in a I was leaving my home to a doctors appointment within 40 minutes and my check engine light came on in my MKC. I immediately went to Parks and was in a 2019 MKC in 7 minutes to get to the doctors on time. I never had this to happen to me before and was overwhelmed of the service Parks provided. I am very pleased with Gavin my service representative whom I have had since day one he started after my previous representative I had for 8 years at Parks. I am please and will purchase future automobiles and recommend Parks to family and friends. I really appreciated Parks and specially Gavin assisting a senior (mature) adults with very last minute issues. Thank You Gavin and thank you Parks. More

If they don't know how to work on your car, don't let them They cracked my oil pan because the dealership did not know how to handle my car, instead of telling me that they proceeded to work on the car and the They cracked my oil pan because the dealership did not know how to handle my car, instead of telling me that they proceeded to work on the car and then said they couldn't fix it and that it was broken before I got there. It absolutely wasn't and now I was left with a $2,000 bill that they would never own up to or fix. I didn't ask to refund for the uber drives, time off of work, stress, rental car or anything else, just wanted them to pay for what they broke and they didn't. We went all the way to court and then I dropped the lawsuit because my health declined and I was in the hospital, and didn't feel like I wanted to be bullied anymore, especially while sick. It's okay though, it doesn't matter, but make sure they know how to correctly work on your vehicle type and model and just go with your gut feeling. More

Service Dept.. Oil Change. Good Experience I chose Parks Lincoln for bringing my new Ford Escape in for it's first oil change. It's location is close to where I live. Where I purchased the Es I chose Parks Lincoln for bringing my new Ford Escape in for it's first oil change. It's location is close to where I live. Where I purchased the Escape is in Apopka, quite a distance farther for just an oil change. I called the Service Dept. the day before to make an appointment, and was able to get in the next day, at the time that I wanted to come in. When I arrived, I parked my car, and went into the customer area of the Service Dept. The lady who works at the front desk was friendly, and invited me to have a cup of coffee, and said that the Service Advisor, Traci, would be right with me. Traci, the Service Advisor, is cheerful, and took care of everything. She made everything go smoothly, from the beginning to the finish. I really appreciated the vacuum cleaning of interior, and the car wash included in the service. I felt good about going to Parks Lincoln. More

Avoid this place! Honest Review This is a honest review, please avoid these crooks! I had an issue with my battery terminal and my vehicle was not starting. I dropped my vehicle off This is a honest review, please avoid these crooks! I had an issue with my battery terminal and my vehicle was not starting. I dropped my vehicle off and I was contacted by Philp who was rude and short on the phone. Basically said he would get to it when they have time? Philp called me back a day later stating it was my battery and the terminal wiring. Little did Philp know is that I replaced my battery two days ago, brand new battery. Yet he insisted that I needed a new battery. He did back pedal and said well it's your wiring and it would cost around $3 to rerun. Fair enough. Three days later I picked my vehicle up and was charged $350 for the wiring!!! I was excepting to pay the $129 diagnostic fee and $3 for the wiring but they overcharged me and wanted to push a new battery on me! I promise these guys are crooks, please take your vehicle somewhere else. I use to be a loyal customer for 8 plus years and referred many of my friends and family to Brian Gruney but this place went downhill since he left!! More

Service Dept. I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgem I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgeman has been my service advisor for some time now and he is excellent. He is an asset to your company. More

I have been coming to this dealership since 2005. The service provided here is well above reproach. The personnel always make me feel welcome and satisfied. I have dealt with Brian and James primarily an service provided here is well above reproach. The personnel always make me feel welcome and satisfied. I have dealt with Brian and James primarily and they are a true credit to the dealership. I can't even think of a finer dealership !!! More

Called to make a service appointment but kept getting a message to leave my name and number so they could call me back. I called 4 times because I don't like to leave a message. I finally left a message on message to leave my name and number so they could call me back. I called 4 times because I don't like to leave a message. I finally left a message on the 5th try and nobody called back. A few days later I received an automated call reminding me that my 30,000 maintenance was due and if I wanted to speak to a service advisor to make an appointment I should press a certain key. I decided to give it a chance. James picked up the phone and I did make an appointment with him and also told him of my experience with trying to make an appointment a few days earlier. He said he would pass the information on to the service manager and was very apologetic. I was told service would take about 45 minutes but it took 1 1/2 hours. More

I have been going to this dealership whenever I owned a Lincoln product. Dealing with Brian Gurney is always a pleasure because I feel like he has a real concern for me and the service I receive from the Lincoln product. Dealing with Brian Gurney is always a pleasure because I feel like he has a real concern for me and the service I receive from the dealership. Whether its routine maintenance or a problem which needs to be correctly identified, I know he will take care of my needs as though the car belonged to him personally. I can't give a higher recommendation than that. More