Parks Lincoln of Longwood

Expected more from a luxury car dealer. This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted time. Little respect for my time. Sales rep was good but lost credibility as my interface based on games being played on price negotiation. SHOULD HAVE BEEN DONE and Out first afternoon. Took all day next day and most of day after that. Low ball on trade in. I should have waked then. Blamed low trade in value on prior dealership which I have a 15 year relationship with. All discredited by me with follow up as justification for low offer. Not starting off on a good foot with Parks compared to Lexus. We do not have high expectations from service dept going forward based on poor initial sales experience. XPLAN discount not represented in any negotiations. $2000 credit represented as something else. Price kept changing after agreed upon 10 hours before. At least 4 more price changes after agreed price. Price fluctuation was blamed on worksheet and this WAS NOT HELPFUL. Blaming the price sheet was NOT confirming. Delivery was not enjoyable as negotiation was such a debacle. Promised home delivery did not happen. Promised full tank of gas and had to ride with sales person after dealership was closed to fill up gas across the street after delivery. Car was washed but not clean. Windows smudged like a dirty rag was wiped quickly over them. Highly skeptical that Ceramic coating protection ($1800) was actually done. Paperwork "signing" that was to take an hour and took 5 hours. Orientation was rushed and frankly my wife and I were done by then on what was expected and promised to be a pleasant experience. Would avoid going to Parks to purchase another car. More

Buck and the rest of the staff do a great job of taking care of us care of us More

The dealer couldnt perform recall service because the ford site was down. They pivoted and were able to perform normal preventative service so that i didnt loose the time. They always provide excellent ford site was down. They pivoted and were able to perform normal preventative service so that i didnt loose the time. They always provide excellent service. More

The only place I trust to work on all my family's vehicles. The technicians are amazing. My service advisor Brandon, is great and the staff is friendly. I have bought 6 vehicles from here and will co vehicles. The technicians are amazing. My service advisor Brandon, is great and the staff is friendly. I have bought 6 vehicles from here and will continue using them for my future vehicle purchases. More

Out of all the dealerships I have dealt with in Central Florida, Parks has been the best bar none.. easy to make appointments and the customer service is impressive. Florida, Parks has been the best bar none.. easy to make appointments and the customer service is impressive. More

As always, excellent service. While I have to drive 45 minutes to the dealership for service, I wouldn't trust any other service center to perform the service. I had a new service While I have to drive 45 minutes to the dealership for service, I wouldn't trust any other service center to perform the service. I had a new service Dept Associate, Brandon I think is his name and he was wonderful. More

Great service in general. Will have to bring car back however and made another appointment. The issue that needed repair (break warning on dashboard) showed up again 20 mile Will have to bring car back however and made another appointment. The issue that needed repair (break warning on dashboard) showed up again 20 miles later on trip back home. Rescheduling was easy and customer service is outstanding, but the technical issue still needs attention to be resolved. More

I have trusted this dealership & my service Mgr Buck for many years. Thank you all. many years. Thank you all. More

Excellent service and communication from Buck. Quick turnaround on my oil service and multipoint check Quick turnaround on my oil service and multipoint check More

I found Buck to be very helpful. He kept me informed of what was going on with the car He kept me informed of what was going on with the car More