Parks Lincoln of Longwood

My car is a 2020 nautilus bought 3/2021 and already I had to replace the alternator and the evap system. This is disheartening as I purchased the vehicle believing that it would be reliable. to replace the alternator and the evap system. This is disheartening as I purchased the vehicle believing that it would be reliable. More

Vehicle Services provided in a timely manner with a free car wash and vacuum making for a complete service. car wash and vacuum making for a complete service. More

Professional service advisors and repair techs. The service advisor listen to me and worked with me. Very pleased. The service advisor listen to me and worked with me. Very pleased. More

Andrew was very nice and helped us find a car we liked. He was willing to work with us on a deal that we could be happy walking away with. We really appreciated that we only had to work with one person thr He was willing to work with us on a deal that we could be happy walking away with. We really appreciated that we only had to work with one person throughout the entire buying process. The amenities at the dealership were great and the newly remodeled building looked very nice and was comfortable. My only negative was that it took us six hours to purchase the car. Not uncommon at any dealership, but I would really like to see improvement in that area. More

Buck is very professional, courteous and informative - he is a great asset to parks lincoln is a great asset to parks lincoln More

Expected more from a luxury car dealer. This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted time. Little respect for my time. Sales rep was good but lost credibility as my interface based on games being played on price negotiation. SHOULD HAVE BEEN DONE and Out first afternoon. Took all day next day and most of day after that. Low ball on trade in. I should have waked then. Blamed low trade in value on prior dealership which I have a 15 year relationship with. All discredited by me with follow up as justification for low offer. Not starting off on a good foot with Parks compared to Lexus. We do not have high expectations from service dept going forward based on poor initial sales experience. XPLAN discount not represented in any negotiations. $2000 credit represented as something else. Price kept changing after agreed upon 10 hours before. At least 4 more price changes after agreed price. Price fluctuation was blamed on worksheet and this WAS NOT HELPFUL. Blaming the price sheet was NOT confirming. Delivery was not enjoyable as negotiation was such a debacle. Promised home delivery did not happen. Promised full tank of gas and had to ride with sales person after dealership was closed to fill up gas across the street after delivery. Car was washed but not clean. Windows smudged like a dirty rag was wiped quickly over them. Highly skeptical that Ceramic coating protection ($1800) was actually done. Paperwork "signing" that was to take an hour and took 5 hours. Orientation was rushed and frankly my wife and I were done by then on what was expected and promised to be a pleasant experience. Would avoid going to Parks to purchase another car. More

Steve White was provided excellent service. He took care of my issue right away. I was able to wait for my car as it was done in a timely manner. Well done! He took care of my issue right away. I was able to wait for my car as it was done in a timely manner. Well done! More

Always a positive experience . On time and professional. Personable clear definition of work being done. Upfront costs On time and professional. Personable clear definition of work being done. Upfront costs More

service was great. I gave 5 stars if that is not ok , you need to get a life I gave 5 stars if that is not ok , you need to get a life More

Buck and the rest of the staff do a great job of taking care of us care of us More