Parks Lincoln of Longwood

Certified I think not..!!!! Extremely unhappy. Went to buy a Navigator and decided to buy a slightly used on with 18K miles on it. Found out less than a week later that entire Extremely unhappy. Went to buy a Navigator and decided to buy a slightly used on with 18K miles on it. Found out less than a week later that entire axle had to be replaced. That is not safe, I have three kids and tow regularly. How can a 18K mile car need a whole new axle and they didn't know about it when they do a 250 point inspection to "Certify" the car? During sales process we questioned why the car had been turned in and the sales guy said because the lady didn't like the color no in fact it was a fleet car with a obvious issue they didn't want to disclose. When I went in there to discuss about my option they tried to sell a whole new car to which would give them an entire new transaction on their books. There was no real discount for issue of what I went through. just more profit and more dealer fees. When manager talked to me he tried to make it seem like he was doing me a huge deal No not at all just another deal and no real consideration for the crappy car they sold us. DO NOT DO BUSINESS WITH THIS SALES STAFF!!!!! More

scam scam scam I got scammed 1900 dollars out of this place , I am trying to see if they resolve this matter, I will give it more time before I share my experance,1 I got scammed 1900 dollars out of this place , I am trying to see if they resolve this matter, I will give it more time before I share my experance,1 thing to note, Mr Lorenzo Bodie is best thing that dealership has,god knows he tried to make this wrong right, as soon as I companies to Lincoln headquarters they told him not to get involve, I be posting soon of matter doesn't get resolved , until then I suggest highly stay away from Ken ward and sales rep lee, YOU COULD GET A FAST ONE PULLED ON YOU, More

Service Dept. I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgem I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgeman has been my service advisor for some time now and he is excellent. He is an asset to your company. More

I have been coming to this dealership since 2005. The service provided here is well above reproach. The personnel always make me feel welcome and satisfied. I have dealt with Brian and James primarily an service provided here is well above reproach. The personnel always make me feel welcome and satisfied. I have dealt with Brian and James primarily and they are a true credit to the dealership. I can't even think of a finer dealership !!! More

Called to make a service appointment but kept getting a message to leave my name and number so they could call me back. I called 4 times because I don't like to leave a message. I finally left a message on message to leave my name and number so they could call me back. I called 4 times because I don't like to leave a message. I finally left a message on the 5th try and nobody called back. A few days later I received an automated call reminding me that my 30,000 maintenance was due and if I wanted to speak to a service advisor to make an appointment I should press a certain key. I decided to give it a chance. James picked up the phone and I did make an appointment with him and also told him of my experience with trying to make an appointment a few days earlier. He said he would pass the information on to the service manager and was very apologetic. I was told service would take about 45 minutes but it took 1 1/2 hours. More

I have driven aLincoln for four years and it replacement was between Cadillac and Lincoln. The overwhelming factor that decided me was James Powell of the service department. He has provided outstanding, was between Cadillac and Lincoln. The overwhelming factor that decided me was James Powell of the service department. He has provided outstanding, friendly service and is a great rep for your company. As long as he is there I will continue to be a loyal customer. More

I have been going to this dealership whenever I owned a Lincoln product. Dealing with Brian Gurney is always a pleasure because I feel like he has a real concern for me and the service I receive from the Lincoln product. Dealing with Brian Gurney is always a pleasure because I feel like he has a real concern for me and the service I receive from the dealership. Whether its routine maintenance or a problem which needs to be correctly identified, I know he will take care of my needs as though the car belonged to him personally. I can't give a higher recommendation than that. More

Having bought my Lincoln here 6 years ago I have never had a bad experience with service. All employees are friendly and make me feel welcome, especially James in service and the gentleman that drives me had a bad experience with service. All employees are friendly and make me feel welcome, especially James in service and the gentleman that drives me to work when car is being serviced. When I purchased my car my salesman Don Luciani was helpful, knowledgeable and still keeps in touch. I have recommended this dealership to many of my friends and will continue to be a loyal customer as they are very professional and most of all courteous. More

Love, love this dealership. All the employees are very nice and helpful. James Powell is an outstanding service advisor. I will always recommend him and the dealership. Thank you! nice and helpful. James Powell is an outstanding service advisor. I will always recommend him and the dealership. Thank you! More

I always ask for Brian Gurney when I bring in my vehicle for service. Although everyone at the Longwood dealership has been very professional, Brian is my favorite. He has it all when it comes to customer s for service. Although everyone at the Longwood dealership has been very professional, Brian is my favorite. He has it all when it comes to customer service. The quality of care on my vehicle has kept me in a Lincoln. The service dept at Longwood is over the top. Bringing your car in for service is usually a headache for some people. Thank you for making those times painless for me. Brian you rock! More