Parks Hyundai of Gainesville - Service Center

Over priced and took 3 weeks to repair My 2012 Veloster recently went over its warranty period. I took the car in at 102,000 for some noise and shifting issues coming from the transmission. My 2012 Veloster recently went over its warranty period. I took the car in at 102,000 for some noise and shifting issues coming from the transmission. They completed the standard computer analysis and found a sensor was bad, replaced at $360, no issues found with the transmission. Continued noise from the transmission that has no issues, 1 month later I sitting on the side of the road, headed back to the dealership on a tow truck. They called 2 days later and told be the clutch had gone out, I authorized them to repair because no one else in the county would touch this transmission. They quoted by parts for clutch and bearing of $4200.00 that's parts only. Of course they don't have the parts and I'm stuck without an option to repair. I attempt to communicate with the Service Consultant several times during the week and he's never available and will return my call, which he never does. 2nd week into the repair he calls me and says they have just put the car on the rack and found the fly wheel also needs to be replaced, $1200 more.. Of course they don't have this part either. I found the clutch and fly wheel together as a kit from Hyundai direct and it was $2200 for both. They informed me they cant purchases from this vendor because they are a wholesaler. Again several call this week trying to reach the consultant who is not available and will call be back, which he never does. Week 3 I continue to reach out to the consultant to try to determine an ETA on the repairs so that I can return my rental car. Several calls this week and I do get one returned call. 22 days and $6200 later my car is repaired. Just took it back today for an O2 sensor, another $330, so I'm only $7000 of repairs for my almost 3 year old car. More

Resolved problem professionally Came in for an alert. Said it would take less than an hour. On camera saw no one approach my car for a full hour. Asked driver about a ride. Someone c Came in for an alert. Said it would take less than an hour. On camera saw no one approach my car for a full hour. Asked driver about a ride. Someone came out and said the diagnosis was "almost done". Finally saw someone approach my car. 10 min later they said they didn't have the part. I was quite upset that no one apologized. I reported my concerns here and immediately received a response from the dealership. They picked up and dropped off my car for the final repair and I've had no problem since. More

Horrible. Take advantage of customer desperation I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was n I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was not stocked in the trunk, and when a had a flat tire on the Florida Turnpike, they wanted to charge me $800 to tow my car to their dealership, plus the price of a new tire and placement of a spare in the trunk. They're claim is that most car companies do not stock a spare tire anymore, which all consumers know is nonsense. To make matters worse, their representatives lack the empathetic qualities and the drive to help that is a central tenet of customer service. They have also failed to address my contiued complaint about the care shaking when standing still, usually by dismissing my claims and stating that the car just does not do so. I would not recommend Parks Hyundai for anybody. More

Been coming to this service center for a decade. I can't Been coming to this service center for a decade. I can't say how nice it is to walk into a service center (or drive up) and be greeted by name and n Been coming to this service center for a decade. I can't say how nice it is to walk into a service center (or drive up) and be greeted by name and not rank. Never bought a car at this dealership, but they treat me as if I'd purchased three units from them over the years. I think that fact says a lot about how a customer is supposed to be treated.Customer service is not a foreign language in this place. Well done people. Keep it up. More

I have been using Hyundai of Gainesville for many years, for three Hyundai's I have owned and purchased from this dealer. The service has always been first rate, and the people (low turnover rates) have alw for three Hyundai's I have owned and purchased from this dealer. The service has always been first rate, and the people (low turnover rates) have always been courteous and knowledgeable about what needed to be done on my car. I am very particular about the way I manage and maintain my cars, and by using Hyundai of Gainesville, I can rest assured that my vehicle will always be serviced properly, and with the greatest of care. I will use this dealer until such time as my confidence in them wanes. More