Parks Hyundai of Gainesville

It's my first time buying a car. Rudy was so patient answering all my questions and didn't give me any pressures. Highly highly recommend him if you are looking for a car! answering all my questions and didn't give me any pressures. Highly highly recommend him if you are looking for a car! More

It’s kind of wordy and if you don’t want to read it all, the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story of our experience with the Service Department of Parks Hyundai of Gainesville. There is a poster that states if we can’t give them a 5 star rating, then their employee has failed. That seems to take all responsibility off the management and onto the staff. 1) They don’t understand the concept of an appointment. I called to schedule an appointment to have a leaking transfer case looked at. We were told it would be 2 weeks at the earliest. We made the appointment. Come the day, we were there on time and ready to have the problem looked at. We were told they won’t look at the car for 3 to 5 days. Is that what you expect when you make an appointment with your doctor, dentist, therapist, or other professional? Their response was “Sorry, we should have told you when you made the appointment.” 2) We were told of the problem, the repair required and that parts were needed after 5pm on a Friday (Day 4). It would take approximately 2 business days to get the parts and the expectation would be that the car would be finished the following Wednesday. “Sorry, but we don’t stock these parts.” 3) No word from them on Wednesday (Day 9), so I called. Put on hold for an excessive amount of time and was told that the service tech would call me back with an update. “Sorry, you had to wait on hold.” No reply from the service tech. 4) Thursday (Day 10). I called the service department again. The update was that the technician didn’t come to work that day and all the other technicians had a full schedule. He would contact me on Friday (Day 11) in the morning with an update. Friday afternoon, I called again for an update. The update was the technician didn’t come to work Friday either. “Sorry but we have hundreds of car repairs queued and we can only do so many.” 5) Monday (Day 13). No word from them, so I called again for an update. As usual at this facility, I was placed on hold and had to leave a message for a call back. I did receive a text message that they had ordered the wrong part and had to reorder it. “Sorry” 6) Wednesday (Day 15), another text message. The car should be completed by the end of the day. At 5pm, after no word, I replied to the text for an update. No reply. Not even a “Sorry” 7) Thursday (Day 16) in the morning I received a call that the car was ready, passed all their service tests and test drive and is ready to pick up. If you weren’t counting, this in into the 3rd week the car has been on their lot. We show up to pay. There is a 3% credit card fee. “Sorry, we should have told you when you dropped the car off.” However, the “only” way to get around it is that they can send a text and you pay through that system. The message link did not work. Oh, but now there is “another” way, they can send an email. That worked. “Sorry, the only way is a text link. Oh, sorry for the frustration, we can also send an email.” Finally, we leave the lot in our repaired car that passed their quality checks and test drive. Surprise, the Service Engine light was on! After another hour, they reset the code, explained it had nothing to do with their repair. “Sorry, but the light wasn’t on earlier.” I asked the service technician to have the manager give me a call. The reply was “Yes, I will.” I’ve not had that call and don’t expect to. I don’t know if all dealer service departments operate this way, but I know Parks does. We will not go back. We like our Hyundai and probably would have purchased another when the time came. That bridge has been burned thanks to Parks Hyundai of Gainesville Service Department. More

Rudy Porter when I came to visit to review a car he made me feel like I was right at home he answer any questions that I needed answered he was extremely professional and I would recommend him to all of my me feel like I was right at home he answer any questions that I needed answered he was extremely professional and I would recommend him to all of my friends and family Mr Rudy Porter deserves a 5-star rating Than You B Porter More

Rudy Porter is a great salesperson. I highly recommend him to anyone that’s looking to buy a vehicle. Keep up the great work Rudy. him to anyone that’s looking to buy a vehicle. Keep up the great work Rudy. More

I had my car there for 5 days they did knot fix my car They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there , POOR SERVICE They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there , POOR SERVICE More

Our salesman Lowell Lackey did a wonderful job it was the best car purchase we’ve ever had and I really really enjoyed the experience we have best car purchase we’ve ever had and I really really enjoyed the experience we have More

We seriously want to thank DANIEL EVANS for helping us find our new car! We’ve been going to the Parks service department for maintenance on our old Accent for the past five years and have always received find our new car! We’ve been going to the Parks service department for maintenance on our old Accent for the past five years and have always received excellent care, so when we found ourselves suddenly having to replace our totaled car, we knew we’d be shopping with them. Except we didn’t plan on “shopping.” We were just going to buy another grey Accent, the exact same model of car I’ve been driving for the past thirty years. Thankfully, we landed Daniel as our salesperson, who helped me step out of my comfort zone and give something new a try. He is patient, a zero pressure straight talker with a great sense of humor, and he really took the time to explain all the intimidating high-tech features of our new intense blue Venue! I went in not wanting the hassle of trying something new, but Daniel made the entire process smooth, hassle free, and enjoyable! Thank you again, Daniel! More

Rudy Porter helped me select my new Santa Fe. He was very knowledgeable and helpful. The entire experience was pleasant and over without a hitch. Well Done! knowledgeable and helpful. The entire experience was pleasant and over without a hitch. Well Done! More

My friend told me to come here and I was helped by salesman Porter. He answered all my questions and I'll be back soon salesman Porter. He answered all my questions and I'll be back soon More

I was just looking around and decided to stop, and check out the Hyundai dealer, I was met by sales Rep Rudolph Porter and he proceeded to show me different things that I was looking for in a automobile. He out the Hyundai dealer, I was met by sales Rep Rudolph Porter and he proceeded to show me different things that I was looking for in a automobile. He answered all my questions no problem, I was extremely satisfied. More