Parks Hyundai of Gainesville

Resolved problem professionally Came in for an alert. Said it would take less than an hour. On camera saw no one approach my car for a full hour. Asked driver about a ride. Someone c Came in for an alert. Said it would take less than an hour. On camera saw no one approach my car for a full hour. Asked driver about a ride. Someone came out and said the diagnosis was "almost done". Finally saw someone approach my car. 10 min later they said they didn't have the part. I was quite upset that no one apologized. I reported my concerns here and immediately received a response from the dealership. They picked up and dropped off my car for the final repair and I've had no problem since. More

Repeat Hyundai Owners We loved out 2008 Sonata, so when we thought about replacing it, Hyundai was first on our list to check out. Great deals advertised on TV so we went d We loved out 2008 Sonata, so when we thought about replacing it, Hyundai was first on our list to check out. Great deals advertised on TV so we went down and test drove the 2015 Elantra GT. Fun car, lots of power for 4 cylinder. Richard Challenger was a pleasure to work with, as was Mel in F&I. We are very happy with our new car. We will continue to recommend Hyundai and Parks of Gainesville. More

2015 Hyundai Veloster Automatic Ecoshift Yellow, 3-14-15 Bought 3-14-15, Brian assisted me with the purchase of my new car. He was very helpful and knowledgeable. I am very satisfied with my car and the serv Bought 3-14-15, Brian assisted me with the purchase of my new car. He was very helpful and knowledgeable. I am very satisfied with my car and the service I received from him, the finance guy and everyone else also, I love my new car! Thank you everyone! More

Great experience! My husband and I came by late one evening and was helped by Rudy. He showed us the cars we were interested in and did not pressure us at all. We test My husband and I came by late one evening and was helped by Rudy. He showed us the cars we were interested in and did not pressure us at all. We test drove the Elantra Sport and loved it. We told him we really wanted to think about it and he was good with that. When we came back we planned to meet with Rudy again, but he was with other customers. So we worked with Holden Bruce. He helped us so much before even knowing that he would get"credit" for selling the car. He worked really hard to get the price where we needed it to be. He informed us of everything upfront...no big surprises when you go in to sign papers. Then we worked with Mel to do all the finance stuff. He got us a great price for our trade in. He was very pleasant and explained things very well. Once again...no surprises. When it was time to drive away in or new car, Holden showed us how to set up all if the features of the car. the entire staff was helpful and very pleasant! More

Purchase of a 2015 Santa Fe Sport , Wow Awesome car. My wife and I purchased a 2015 Santa Fe Sport through Gary Hamilton. Gary was just a great salesman to deal with. After many adjustments to the sellin My wife and I purchased a 2015 Santa Fe Sport through Gary Hamilton. Gary was just a great salesman to deal with. After many adjustments to the selling price we came to a very satisfied agreement. I would recommend Parks of Gainesville and especially Gary Hamilton as your contact. . PS: Gary called just yesterday to make sure that we were happy with our new car and if we had any questions and that he would be happy to assist with any issue. That is GREAT, A+ Salesman. More

Enjoyed this dealership experience Had been to this dealership before looking for a car. Met my salespeople, Holden Bruce. Did not see anything that wowed me. Holden kept a eye out fo Had been to this dealership before looking for a car. Met my salespeople, Holden Bruce. Did not see anything that wowed me. Holden kept a eye out for something to come in that met all my needs. He called me to go look at a Hyundai Sonata Hybrid Limited and yes this was the car for me! I appreciate all his help with this process. He was very helpful. Just love my car! More

Wow, awesome dealership. Really. I saw a Hyundai at work Thursday and thought it was a nice car . So my husband and I decided to check it out. When we got to the dealership we were n I saw a Hyundai at work Thursday and thought it was a nice car . So my husband and I decided to check it out. When we got to the dealership we were not attacked as soon as we got out of our car. We were given enough time to look at several cars before a sales person can out to us. My husband and I could rate the different cars in our on private conversation. I liked that. We test drove about 5 different cars and never felt we were being rushed. Every question was answered with knowledgeable answers. Holden Bruce was our salesman. He was very kind, and considerant to our wants and needs. He didn't make us feel like he wanted to sell a car, he made us feel like he was helping us buy a car. Holden and everyone at Parks of Gainesville were awesome. They all went above and beyond to help us meet our goal with the financing and our goal of the monthly payments we wanted to make. We NEVER felt pressured to buy. We NEVER felt like we were being jerked around. And after the papers were signed, they even educated us on the bells and whistles of our car. We even received a first aid kit and 2 sets of floor mats. Sometimes little things matter as well. They don't just make you feel like you matter, you really do matter to them. We have bought several new cars from different dealerships and have NEVER had such a wonderful experience with buying a car. It was actually fun for a change. Awesome, awesome, awesome dealership. And, NO we don't know anyone who works there and they did not pay us to say any of this. Its all from the heart. More

I bought a 2015 Sonata SE yesterday, January 30, 2015 I bought a 2015 Sonata SE yesterday, January 30th, 2015. The salesman that helped me make the decision was Scott. He listened, really listened to wh I bought a 2015 Sonata SE yesterday, January 30th, 2015. The salesman that helped me make the decision was Scott. He listened, really listened to what I was wanting. He's "low-keyed," knowledgeable, trustworthy, and honest. I sincerely mean that. I had a certain price I was needing for my trade-in. This dealership really knows what customer satisfaction is all about. I received everything I was wanting and needing. More

Great experience Love my new Hyundai Sonata.. Manager went out of way to help us with our lease change over from Kia to a new Hyundai. Very helpful sales manager Love my new Hyundai Sonata.. Manager went out of way to help us with our lease change over from Kia to a new Hyundai. Very helpful sales manager More

Horrible. Take advantage of customer desperation I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was n I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was not stocked in the trunk, and when a had a flat tire on the Florida Turnpike, they wanted to charge me $800 to tow my car to their dealership, plus the price of a new tire and placement of a spare in the trunk. They're claim is that most car companies do not stock a spare tire anymore, which all consumers know is nonsense. To make matters worse, their representatives lack the empathetic qualities and the drive to help that is a central tenet of customer service. They have also failed to address my contiued complaint about the care shaking when standing still, usually by dismissing my claims and stating that the car just does not do so. I would not recommend Parks Hyundai for anybody. More