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Parks Hyundai of Gainesville

Gainesvile, FL

4.0
805 Reviews

3111 N Main St

Gainesvile, FL

32609

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Showing 805 reviews

July 12, 2017

The joy of my new car I an awesome customer service experience and I'm an older woman and my new car has a lot of safty features I say thank you to my dealer for looking ou More

by ANNIE MCGILL-WEEKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clark
July 11, 2017

well satisfied customer I went to Parks Ford originally for a car but they didn't have what I wanted so Mario suggested I think about a Hyundai. I wanted the new safety equi More

by linda cassidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Lutchman, Chris Clark
July 07, 2017

Happy customer I had a pleasant experience purchasing my new Genesis from Parks and worked with professional and courteous staff. Parks has a gained a new customer a More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Doss, Laura Batten, Scott Wright, Chris Clark
Jul 07, 2017 -

Parks Hyundai of Gainesville responded

Hello and thank you so much for the opportunity to be of service to you. You have most assuredly purchased a wonderful motorcar. We hope you enjoy it for years and years to come. My name is Brent Russell and I am responsible for reading every review, comment and suggest about our dealership. Please do not hesitate to call or email me at any time. You can reach me on my phone or email at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. Thank you so very much for the 5-Star Review of your shopping experience at Parks Genesis of Gainesville. Your review has put big smiles on the face of our Genesis Staff. Thank You! It is our pleasure serving you. With Respect, Brent Russell , Director, Customer Services - "The Guy with the Hat"

July 06, 2017

I was very pleased with the customer service. I went in to parks looking for a certain car and got the car and everyone was so nice. Chris was so helpful to me and my two grandchildren. More

by nancy lam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clark
Jul 07, 2017 -

Parks Hyundai of Gainesville responded

Hello Ms. Nancy: I wanted to take a moment to say "Thank You" for sharing your shopping experience at Parks of Gainesville. I promise, you have "made Chris Clark's Day" with this review...he was grinning from ear to ear this morning when I saw him. My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about Parks...we are most grateful. We use the feedback from the surveys to identify opportunities to improve our performance and/or to reinforce practices that our customers identify as working well. Again, thank you for taking the time to complete the survey. Should you have any questions or need any further assistance please give me a call or email me at (352) 372-4251, ext. 63226 or BRussell@ParksofGainesville.com. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

July 06, 2017

Bait and switch tactics, rude staff This dealership uses bait and switch tactics, the staff is rude and curses regularly, and the manager Scott will treat you like xxxx if you have any i More

by whitewolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giorgio, Scott Wright, Devanta Parker
Jul 07, 2017 -

Parks Hyundai of Gainesville responded

Hello; my name is Brent Russell and I am responsible for Customer Relations at Parks of Gainesville. I am sorry for the experience you have described. It is completely bizarre. I read every single review or comment(s) about Parks, interview Customers to identify deficiencies. These findings help me to design and implement training programs to initiate/monitor systems that will measure performance improvement across the Dealership. In your case, I have read your review multiple times and will be interviewing Devanta and Scott today to enhance my understanding of the experience you have described. I would like to talk with you later today or early next week if possible. Again, I want to apologize for the experience you have described. I invite you to call or email me at (352) 372-4251, extension 63226, or email me at BRussell@ParksofGainesville.com. Thank you in advance for your time.

July 05, 2017

The best experience ever while car shopping!! This was the best experience ever buying a car. No pressure, great prices and great sales staff. My salesman, John Haller understood my busy schedule More

by L Legg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Haller
July 02, 2017

Vacation Surprise We went into Parks Ford to look at a Ford Explorer. Since our last name was Parks (but no relation) we thought it might be a lucky place to get a good More

by clppks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Wright and Scott Wright, Chris Clark
July 01, 2017

Rave about parks Hyundai!! Awesome sales staff! Awesome service dept!! Great friendly knowledgeable dealership!! Our second purchase from Park Hyundai super service after purcha More

by davidwwj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Haller
July 01, 2017

Great, awesome people! Rudy was a great sales person. Everyone there was very friendly and pleasant, this is our second vehicle and will be back again. Keep up the good work More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph Porter
June 30, 2017

Awsome Great bunch of people at Gainesville Hyundai.My sales Agent was A+ on all she did to make my new car purchase a good one. Would recommend this car dea More

by lmfillion324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Grimaldi, Ana Roa
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