Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Thank you for sharing your 5-Star review of Ana via Dealer Rater! This is one of the nicest ways for any customer to share their perspective of a buying experience with our Dealership...Thank You! I promise you have made "Ana's" day with your review of her assistance to you. Please do not hesitate to call me as well in the event you need anything special. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. Again, thank you for your time! We appreciate the opportunity to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the wonderful review of Chris Clark. I believe you have REALLY made his day! Thank you for the 5-Star review as well... Your feedback, comments, and suggestions are a BIG deal because they help us identify opportunities to strengthen our overall performance. We truly value our relationship with you and encourage you to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any specific comments or concerns. I promise we will not waste your time. With the greatest of respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you so very much for the 5-Star Review of Ms. Laura Batten and Mike Grimaldi. Your review is a BIG DEAL and means a lot to both of these folks. We truly value your feedback and comments at Parks of Gainesville; we actually read every survey, comment and suggestion and look for ways to incorporate our Client suggestions into our work process - we call this Continuous Improvement. I want to take a moment to personally invite you to please call me at (352) 372-4251, extension 63226, or send me at email at BRussell@ParksofGainesville.com with any special needs or concerns you may have. I am here to SERVE YOU! Wishing you all the best. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the 5-Star Review of our services. I do apologize for the delayed response to your comment...it appears I initially missed your review. Nonetheless, I want to let you know that we DO READ every single review and take steps to learn how we can strengthen our performance from the Client suggestions or feedback. Please do not hesitate to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any questions or concerns. Again, thank you for the feedback. With respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the comprehensive review of your car-buying experience at Parks of Gainesville including Chris Clark, Laura Batten, and Scott Wright. We are thrilled to have earned a 5-Star Review - THIS IS A BIG DEAL for this team of individuals and Park's of Gainesville. In addition, I wanted to take a moment to say thank you for providing such a complete overview of your experience. The detail you have summarized is frequently the difference between a good job and a GREAT job. We think the "DETAIL(s)" is a big deal and I suspect you do as well. Finally, I'd like to give you my contact information to call (352) 372-4251, extension 63226 or email at BRussell@ParksofGainesville.com with any questions or concerns you may have. I am here to SERVE YOU! Wishing you all the BEST. Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello, my name is Brent Russell, Director of Customer Relations. I read every single review, comment, and suggestion good, bad, and indifferent about our Dealership. I investigate every review and prepare an accurate response that reflects facts. I do this because there are individuals that sometimes fail to "tell the entire story" associated their experience. It is unfortunate when this happens because the integrity of the review is called into question. In our view, your comments are incomplete and/or misrepresent the facts. Our Staff are PROFESSIONALS and they actually REALLY CARE ABOUT EVERY SINGLE CLIENT. My name is Brent Russell and I will be happy to talk with you if you wish talk. Just give me a call at (352) 372-4251, extension 63226 or you can email me at BRussell@ParksofGainesville.com. I look forward to talking to you.