Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Hello and thank you so very much for the FIVE-STAR Review and comments regarding your interactions with John Haller and Melissa Gewertz. Both John and Melissa asked me to communicate their personal thanks to you for the wonderful review. Your comments mean a LOT to all of us. My name is Brent Russell and I am responsible for reading all the reviews and comments about our Dealership. I do this in order to identify customer suggested opportunities to strengthen the way we serve our Customers. In other words, we ACTUALLY LISTEN to our CUSTOMERS. Again, thank you for the opportunity to be of service. Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you for the FIVE STAR Review of Parks of Gainesville, and specifically Mr. John Haller. We are so pleased to read about your experience...congratulations on your purchase of the new Sonata(s). My name is Brent Russell and I am responsible for reading every review about our Dealership. I do this in order to identify opportunities to strengthen our approach to serving you, our Customer and introduce innovations to help us enhance our work process...all in a drive to be the BEST. The process is ongoing...and is designed to embrace change. At Parks of Gainesville, we actually LISTEN to our Customers. Please do not hesitate to let me know if you have any questions or other suggestions by calling me at (352) 372-4251, extension 63226 or by sending an email to BRussell@ParksofGainesville.com. I is my pleasure to be of service. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the FIVE-STAR Review of Parks of Gainesville and specifically Ana Roa. This is a BIG DEAL and Ana is very happy to have earned the 5-Star Rating. We actually read every review, comment, or suggestion about our Dealership in order to identify opportunities to strengthen or innovate our work processes. We subscribe to the concept of continuous improvement in order to keep an open mind towards change. We actually LISTEN. My name is Brent Russell and I am the Director of Customer Relations for Parks of Gainesville. I work closely with Ana and I concur with your assessment of her skills, know-how, and personality. She is a wonderful individual. Please keep my contact information handy. You can call me any time at (352) 372-4251, extension 63226 or send an email to BRussell@ParksofGainesville.com. I am here to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and congratulations on the purchase of your new Hyundai. We are so pleased you were able to drive it home last night...that is much more fulfilling than having to wait another day to get it. Thank you for the FIVE-STAR Rating of Parks of Gainesville and your special recognition of Chris and in particular Laura. I work closely with Laura and I know exactly what you are referring about her...I would agree with your assessment you shared. My name is Brent Russell and I actually read all reviews associated with our Dealership. It is an important process...it allows for us to hear directly from our Customers. In many cases, we are able to identify innovations in the way we conduct our work because of the feedback that is shared. In other words, we actually listen our customers. I want to share my contact information with you so you know how to reach me at any time. You can call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. Once again, congratulations on your new car. In my experience, there are few events in life that are more fun. Please don't hesitate to call me if the need arises or look me up next time you are in the Dealership. Everyone here calls me "The Guy with the Hat." Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the FIVE-STAR Review of Parks of Gainesville and in particular Ms. Ana Roa. We also want to say Congratulations on your selection and purchase of a new Hyundai Elantra. We sincerely appreciate your taking the time to prepare the review and send it to DealerRater - Thank You! My name is Brent Russell and I read every review about our Dealership. I do this in order to identify opportunities to strengthen our performance and to reveal innovations that may improve overall work efficiency. We have learned a great deal from this process. Please feel free to call me at (352) 372-4251, extension 63226, or send an email to BRussell@ParksofGainesville.com. We want to hear from you and we actually LISTEN. I want to again say thank you for the comments and the review. Wishing you all the BEST. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

My name is Brent Russell and I am the Director of Customer Relations. I read every review, comment, or suggestion about our Dealership. I do this to identify reoccurring issues or concerns that may require changes to our processes. We certainly respect and value the privacy of every individual in our Dealership and I can understand your frustration if there were comments made by others about a specific individual. This IS the FIRST time I have received a comment of this nature. Regardless of no prior comments I am meeting with the individuals you have cited to review our procedures for handling and discussing any information about any Client at any time. If needed, I will extend the discussion to the entire staff. Given your commentary, I am sorry you suffered this experience and I do apologize. My name is Brent Russell and I am Director of Customer Relations for Parks of Gainesville. I invite you to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com should you wish to talk/or email me. I am submitting our response with the greatest of RESPECT for you. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for taking time out of your busy schedule to prepare and send in a Dealer Rater Review of our Dealership and Sales Team that assisted you. We are most grateful for the 5-Star Review and your comments involving Chris Clark, Holden Agee, and John from Ohio. My name is Brent Russell and I am the Director of Customer Relations for Parks of Gainesville. I am responsible for reading every single review, comment or suggestion about our Dealership and there is nothing more satisfying than to read a review like yours. It truly is our pleasure to be of service to you and we are sincerely appreciative of the opportunity to help you with the purchase of this new car. Both Chris and Holden asked me to say thank you as well. I would like to share my contact information with you in case you have any needs concerns or needs that develop or if I can just answer questions for you. Please feel free to call me at (352) 372-4251, extension 63226, or send me an email at BRussell@ParksofGainesville.com. Again, thank you for sharing your car buying experience. I look forward to meeting you the next time you are here in Gainesville. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for taking time to prepare and submit a 5-Star Review with comments pertaining to Ana Roa and John Haller. We sincerely appreciate your feedback and recognition of the individuals that assisted you. My name is Brent Russell and I read every review, comment, or suggestion about our Dealership; it is a way to gather feedback, look for trends in comments, and identify opportunities to strengthen our Customer Service practices. We are always looking for ways to improve our services - we call it continuous improvement. Please feel free to call or email me at any time with any questions, comments, or issues. You can call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Wishing you all the best, ALWAYS. With respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

We are so grateful for the 5-Star Review of your car buying experience with Parks Hyundai of Gainesville. On behalf of the entire Dealership I want to extend a GIANT 'Thank You" for the opportunity to help you select the perfect new car. My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership; in other words we LISTEN to you. We endorse the concept of continuous improvement and utilize the customer reviews to help identify opportunities. I promise, you have made Chris' "day", "week" or "month" with your gracious comments. To make it easy for you, please keep my contact information for future use. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any questions, concerns, or issues. I look forward to meeting you on your next visit. Wishing you all the BEST. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Wow...CONGRATULATIONS on the purchase of your first NEW car. That IS a big deal and we are so glad to hear it was a great experience. I still remember the first car I bought ... it is one of those events you will remember all your life. John asked me to let you know that he really enjoyed his time working with you and is sincerely appreciative of your 5-Star Review of his services. Thank You! My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I sincerely enjoyed reading your review and could feel the energy between the lines. I want you to know that we are here to serve you today, next week, next month, year, and so on. We are interested in a long-term relationship and that means we have to deliver great service. Please keep my phone and email handy for future reference. You can call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It will be my pleasure to be of service to you. Again, thank you for the opportunity to help you buy your first new car. Wishing you all the BEST! Respectfully, Brent Russell Director, Customer Relations