Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Hello, my name is Brent Russell and I am responsible for reading every review, comment, and suggestion about Parks Hyundai of Gainesville. We do this in order to identify customer recommended enhancements that we can incorporate into our normal routines to strengthen our customer services. On behalf of all of us at the Dealership, I want to say THANK YOU for your thoughtful Review and specific comments about Ana Roa. I know she is most grateful for your feedback. Please do not hesitate to call or email me with any questions or comments...I am here to serve you. You can reach me at the phone number or email address listed below. Thank you, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251 extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Hello Ms. Lori: Congratulations on your Azera purchase; a truly exceptional vehicle and thank you for the wonderful FIVE-STAR Review of Parks of Gainesville. In particular, we appreciate your recognizing the efforts of Melissa Gewertz and Chris Clark. We know you have many dealership choices and we are grateful for the opportunity to serve you here at Parks Hyundai of Gainesville. Perhaps most importantly, I wanted to extend a heartfelt "THANK YOU" for giving our Team the opportunity to assist you - You REALLY count at Parks! My name is Brent Russell and I am here to serve you. Please do not hesitate to call or email me with any questions, comments, or concerns. I will get you an answer. I invite you to keep my contact information to call or email me at (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com. I promise a quick response and an accurate answer. Again, thank you for the opportunity to be of service to you. Thank You, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for your FIVE-STAR Review of Parks Hyundai of Gainesville. My name is Brent Russell and I literally read every review, comment, or suggestion about our dealership in order to identify opportunities to take customer suggestions and incorporate into work processes and procedures. We actually LISTEN. We are grateful for the opportunity to serve you - we know you have many choices. Please feel free to call me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am here to serve you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

My name is Brent Russell and I am writing to express our appreciation for taking the time needed to prepare and submit your Review. The Reviews mean a great deal to the Sales Team Member, in this case Ana asked me to be sure to say "Thank You for calling her out in your review. I read every review about our Dealership and we LISTEN to your thoughts and comments. Please do not hesitate to call or email me at any time. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you so much for the FIVE-STAR Review of Parks of Gainesville and specifically John Haller, Laura Batten, and Steve Burton. We sincerely appreciate your review and comments. We are committed to "continuous improvement" and rely upon the customer reviews as one of the methods to 'LISTEN TO OUR CLIENTS. Yes, we know it is a novel idea among the other Dealership's we know, but we have never wanted to be "like the other guys." Our goal is to embrace change for the BEST. Why settle for anything less? Again, thank you for your comments and review We are most grateful. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the wonderful FIVE-STAR Review of your car-buying experience at Parks of Gainesville. On behalf of our entire Team, I would like to extend a special "thank you" for taking the time to prepare and submit this review. It means a lot to us. At Parks of Gainesville...WE ACTUALLY LISTEN TO OUR CLIENTS! My name is Brent Russell and I do read every review about our Dealership. I do this to identify opportunities to strengthen the way we do our work for you. Please do not hesitate to call or email me with any questions, comments, or concerns. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. Again, thank you for the opportunity to be of service. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you for the very special FIVE-STAR Review of your car buying experience at Parks of Gainesville with Ana Roa. I work closely with Ana and she wanted you to know that she was very grateful for your comments - she is sending a big thank you back to you via this email. We are always looking for ways to improve upon the way we do our work; it is a process we call "continuous improvement". We embrace change for the BEST. My name is Brent Russell and I read every review, comment or suggestion about our Dealership. In addition, I want to invite you to keep my contact information should you have any questions or need any special assistance. You can call me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. In the event you cannot reach Ana then please give me a call. I am here to serve you. Again, thank you for the review. With the greatest of RESPECT, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you so very much for the FIVE-STAR Review and comments regarding your interactions with John Haller and Melissa Gewertz. Both John and Melissa asked me to communicate their personal thanks to you for the wonderful review. Your comments mean a LOT to all of us. My name is Brent Russell and I am responsible for reading all the reviews and comments about our Dealership. I do this in order to identify customer suggested opportunities to strengthen the way we serve our Customers. In other words, we ACTUALLY LISTEN to our CUSTOMERS. Again, thank you for the opportunity to be of service. Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you for the FIVE STAR Review of Parks of Gainesville, and specifically Mr. John Haller. We are so pleased to read about your experience...congratulations on your purchase of the new Sonata(s). My name is Brent Russell and I am responsible for reading every review about our Dealership. I do this in order to identify opportunities to strengthen our approach to serving you, our Customer and introduce innovations to help us enhance our work process...all in a drive to be the BEST. The process is ongoing...and is designed to embrace change. At Parks of Gainesville, we actually LISTEN to our Customers. Please do not hesitate to let me know if you have any questions or other suggestions by calling me at (352) 372-4251, extension 63226 or by sending an email to BRussell@ParksofGainesville.com. I is my pleasure to be of service. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"