Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Thank you so very much for the FIVE-STAR Review of your car buying experience with Rudy Porter and Melissa Gewertz at Parks Hyundai of Gainesville. Both Rudy and Melissa asked me to say "Thank You" for sharing your experience online through DealerRater. In reality, your comments can make a significant difference to the Sales Staff - frequently a Customer will make a decision in advance regarding the SalesPerson they want to work with on the basis of the DealerRater Reviews. I am responsible for reading every review, comment, or suggestion about our Dealership in order to identify customer suggested enhancements or innovations that may help us to do a better job of serving our Customers. We have learned to embrace CHANGE for the BEST. We truly value your comments. Please do not hesitate to call or email me at the number or email listed below. I am here to serve you. Thank You, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

My name is Brent Russell and I read every review about our Dealership in order to identify potential opportunities to strengthen the way we sell cars and trucks. In addition, we are always looking for individual feedback to help us recognize exceptional performance. I sincerely appreciate your feedback about John and the way he worked with you. Personally, I think you have written a wonderful description of the way John works - he is a terrific asset. At Parks of Gainesville you REALLY DO COUNT! Thank You! Please do not hesitate to call or email me with any questions or comments. You can reach me at the phone or email address shown below. Respectfully, Brent Russell Director, Customer Relations (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Thank you so very much for taking time to review your recent car buying experience with Rudy Porter from Parks Hyundai of Gainesville. This review means a great deal to Rudy - I believe more people look at DealerRater than any other review. We are committed to change for the BEST - in other words, we are never satisfied with the "status quo" and are always looking for new ways to do a better job of serving our Customers. It all starts with truly LISTENING to you. My name is Brent Russell and I literally read every review, comment, or suggestion about our Dealership. I look for customer suggested enhancements that we can adopt or incorporate into our work processes. As the approach implies, it is never ending and dynamic. I am here to serve you! Please do not hesitate to call or email me at one of the numbers listed below. I am here to answer your questions or resolve any outstanding issues or concerns. It is my pleasure to be of service. Wishing you all the BEST, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

My name is Brent Russell and I wanted to take a moment to say Thank You for taking time out of your busy day to share your shopping experience with Chris Clark at Parks Hyundai of Gainesville. I read every review in order to identify opportunities for us to strengthen your experience with our Dealership. Please do not hesitate to call or email your thoughts/comments to us at any time. I am here to serve you. In addition, should you need any special assistance, I invite you to keep my contact information handy. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. We are always looking to grow stronger. With respect, Brent Russell

Parks Hyundai of Gainesville responded

My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to ensure we actively LISTEN to our Customers and incorporate their thoughts and suggestions to help strengthen our organization. We believe in continuous improvement to be the BEST. I wanted to thank you for taking the time to give us a FIVE-STAR Review and specific comments about John Haller and Jeries Nsheitwat - these comments really do mean a lot to each of them. I always want to say "thank you" for allowing us the opportunity to serve you but I also want to make sure you know we are here to take care of you for days, weeks, months, and years ahead. In my view, this is what defines an extraordinary Dealership. Please call or email me at any time to set up an appointment, answer any questions or address your concerns. I am here to serve you. I am looking forward to meeting you in person. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

We are pleased to hear that you are enjoying your new Elantra. We are writing to say "Thank You" for taking the time to share a FIVE-STAR Review of your car shopping experience at Parks of Gainesville. My name is Brent Russell and I consider the DealerRater Surveys one of the most important for the individual Team Members; in this case both Melissa and Rudy asked me to share a heartfelt "thank you" with you for taking the time to specifically reference their assistance. We actually do read all reviews, comments and suggestions in order to identify opportunities to strengthen the way we do our work or simply reinforce practices that are beneficial. We invite you to keep my contact information handy in the event you have any questions about the Elantra or if you have specific comments or issues that develop. We always want to make it easy for you. Please do not hesitate to call or email at any time. Finally, I want to make the point to say "THANK YOU" for the opportunity to sell you the car. We know you have many choices and I want you to know that we are truly grateful. YOU really count at Parks. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Hello: I wanted to take a brief moment to say thank you for recognizing Chris Clark and Laura Batten in association with your recent vehicle purchase from Parks Hyundai of Gainesville. Your review and comments really mean a great deal to Chris and Laura as well as the Dealership, we are grateful for the FIVE-STAR Review. I want to give you my contact information to use if/when you have any questions, comments, or concerns. You can reach me at (352) 37l2-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello: We are grateful for your taking the time to prepare a review of your recent car shopping experience at Parks of Gainesville. Your comments provide an opportunity for us to incorporate client suggested recommendations into our work processes and procedures. We are always looking for way to strengthen our services for YOU! Please do not hesitate to call or email me at any time with questions or comments. I am here to serve you. You can reach me at (352) 372-4251, Extension 63115 or you can send an email at BRussell@ParksofGainesville.com. Wishing you all the BEST! Respectfully, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

On behalf of all of us at Parks of Gainesville, I wanted to take a moment to say "Thank You" for the FIVE-STAR Review of your recent shopping experience at Parks of Gainesville. We sincerely appreciate your taking the time to write the review and in particular, recognize the contributions of Ana and Jeries to the buying experience. We are different than the other guys...we actually read and listen to your thoughts, comments, and feedback. We use your comments to help identify opportunities to strengthen the way we do our work or to reinforce practices that are working well. In closing, I'd like to share my contact information with you. You can reach me at (352) 372-4151, extension 63226 or via email at BRussell@ParksofGaineville.com. I am here to serve you. Wishing you the best of success. Respectfully, Brent Russell Director, Customer Relations

Parks Hyundai of Gainesville responded

Hello and thank you for the wonderful review of your Dealership Experience, and in particular Ana Roa. We are so pleased you provided us with the opportunity to introduce you to the Sonata, Hybrid - this really is an exceptional vehicle. In my experience, many Sales personnel have a very limited knowledge of hybrid vehicles and that truly diminishes a buyer's confidence - thus your experience with Ana was "the way it should be." Ana has invested a significant amount of time and energy into learning the products she represents - certainly a great attribute. Please do not hesitate to call or email me with any questions, concerns, or comments - I am here to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com