Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Hello Ms. Petree: I am writing to say "Thank You" for taking the time to prepare and submit a FIVE-STAR Review of your shopping experience at Parks of Gainesville and your Sales Personnel. We are sincerely grateful for the great review and sincerely appreciate the feedback. My name is Brent Russell and I am responsible for our Customer Relations. Please call or email me at at any time by dialing (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com with any questions, comments or concerns. I am here to serve you. Wishing you all the BEST! With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat".

Parks Hyundai of Gainesville responded

Congratulations on the purchase of your first new car. This is a BIG event and we are so pleased you gave Parks of Gainesville the opportunity to help make it happen. My name is Brent Russell and I want to send a sincere "Thank You" for the FIVE-STAR Review and comments about Ana Roa and Parks. We hope you enjoy the new car for years and years. We are here and ready to serve you at any time. Please do not hesitate to call or email me with any questions, concerns, or needs. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I look forward to the opportunity to be of service. Once again, thank you for sharing your new car buying experience. We are grateful. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Wow! Thank you so very much for the amazing review of your experience with Ana Roa at Parks Hyundai of Gainesville. My name is Brent Russell and I have read and re-read your comments several times...you have shared a GREAT experience - Thank You! I am responsible for reading every review, comment, or suggestion about our Dealership - I do this to identify opportunities for us to incorporate innovations and/or suggestions into our work processes to do a better job of serving you. In my view, you have done a wonderful job of defining the difference between a "typical car salesperson" and one that really stands out . Listening, respecting your budget, and selecting the right vehicle are true indicators of a great salesperson. Personally, I am grateful for your review...I think you have done a great job of capturing many of the attributes of Ana. Your comments reflect someone that invested in researching options, knowing the "ins and outs" of the available vehicles, and the Dealerships. Given the amount of work you put into preparing for the "Car-Buying Experience", I find your comments even more valuable and reflects an the insight of a Customer that truly knows the difference between OK service and a GREAT experience. Again, thank you for your comments...they really mean a lot to us...we are most appreciative. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Good day and thank you for the FIVE-STAR Review and comments about your experience with Chris Clark and Melissa Gewertz at Parks of Gainesville. We are grateful for your review and in particular, your comments, about Chris and Melissa. We find the DealerRater Reviews frequently have a great positive impact on the individual sales personnel. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to introduce suggested innovations into our routine work process to streamline processes and/or lower costs when possible. We are open to "Change for the BEST" - change is GOOD. I would like to share my contact information with you to use in the even you have any other comments or suggestions about the Dealership. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am here to serve you. Please do not hesitate to call or email me at any time. Wishing you all the BEST. With respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you so very much for the wonderful FIVE-STAR Review and comments about your car buying experience with John Haller at Parks Hyundai of Gainesville. On behalf of all of us at the Dealership, we are most grateful for the comments and in particular those about John. We really do appreciate your taking the time to prepare and submit. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities for us to incorporate new ideas and innovations in the way we service our Clients. In addition, it is a valuable way for us to "LISTEN" to our Customers - what are we doing well and what do we need to do to strengthen our performance. This approach is part of a philosophy rarely found in the car business, "Change for the BEST." We actually embrace change and are always looking for better ways...whatever they may be. You ACTUALLY count at Parks of Gainesville. Please keep my contact information handy. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am the Director of Customer Relations and I want to hear from you. I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

I wanted to take a moment to say thank you for the FIVE-STAR Review of Ana Roa and our Dealership. On behalf of all of us here at Parks, we are sincerely grateful for the thoughts and comments you have shared. My name is Brent Russell and I read every single review in order to identify opportunities for us to incorporate customer suggested innovations or recommendations into our work process to serve our Customers in a better, more efficient manner. We subscribe to the concept of "Change for the BEST"...we embrace change. We ACTUALLY LISTEN at Parks of Gainesville. In the event you have any other ideas you care to share or should you need any special services, just give me a call or send an email to my attention. You can reach me at (352) 372-4251, extension 63226 or BRussell@ParksoGainesville.com. I am here to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Thank you for the FIVE-STAR Review and wonderful comments about your recent car-buying experience at Parks Hyundai. My name is Brent Russell and I am responsible for reading every review of our Dealership. I do this to identify opportunities to incorporate customer suggested enhancements into our routine work process to strengthen our services for YOU. We subscribe to the concept of continuous improvement - a way of embracing "Change for the BEST." We also find the surveys provide an avenue for Customers to share their perspective of our services...by carefully reading the reviews we are able to "listen" to our Customers. Overall, we believe we can always improve in what we do and how we do it. At Parks of Gainesville, your thoughts and views REALLY COUNT. Please feel free to call or email me at either of the numbers/address listed below. I am here to listen and assist with solving any issues or getting answers. Just let me know and I will be ready. Again, thank you so very much for your time and comments. Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Hello and thank you so very much for the wonderful FIVE-STAR Review of your car buying experience at Parks of Gainesville and, in particular, calling our Chris Clark. He asked me to forward a BIG thank you direct from him to you in this response...you have made his day, no week, no more like his month with you comments. Sharing our feedback is a big deal for the Sales Staff as many Customers will select the Salesperson of choice based on the DealerRater Reviews. My name is Brent Russell and I am responsible for reading every review. We do this to identify customer suggested opportunities to strengthen our sales performance and Services - we have learned to embrace CHANGE for the BEST . At Parks we really do LISTEN to our Customers. Please do not hesitate to call or email me at any time with questions or concerns. You can reach me at the phone or email address shown below. I am here to serve you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

Thank you so very much for the FIVE-STAR Review of your car buying experience with Rudy Porter and Melissa Gewertz at Parks Hyundai of Gainesville. Both Rudy and Melissa asked me to say "Thank You" for sharing your experience online through DealerRater. In reality, your comments can make a significant difference to the Sales Staff - frequently a Customer will make a decision in advance regarding the SalesPerson they want to work with on the basis of the DealerRater Reviews. I am responsible for reading every review, comment, or suggestion about our Dealership in order to identify customer suggested enhancements or innovations that may help us to do a better job of serving our Customers. We have learned to embrace CHANGE for the BEST. We truly value your comments. Please do not hesitate to call or email me at the number or email listed below. I am here to serve you. Thank You, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

My name is Brent Russell and I read every review about our Dealership in order to identify potential opportunities to strengthen the way we sell cars and trucks. In addition, we are always looking for individual feedback to help us recognize exceptional performance. I sincerely appreciate your feedback about John and the way he worked with you. Personally, I think you have written a wonderful description of the way John works - he is a terrific asset. At Parks of Gainesville you REALLY DO COUNT! Thank You! Please do not hesitate to call or email me with any questions or comments. You can reach me at the phone or email address shown below. Respectfully, Brent Russell Director, Customer Relations (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com