Parks Hyundai of Gainesville

Parks Hyundai of Gainesville responded

Hello and thank you so very much for taking the time to prepare and submit a FIVE-STAR Review of Ana Roa and Parks Hyundai of Gainesville. On behalf of all of us at Parks, we sincerely appreciate your comments. My name is Brent Russell and I read every review, comment, and suggestion about our Dealership. This is just one of the ways we are able to hear from our valued Customers. We really do LISTEN and are always looking for ways to strengthen the way(s) we service our Customers. We endorse the concept of "continuous improvement" to identify "CHANGE FOR THE BEST!" We believe Exceptional Customer Service what defines the difference between a "Happy Customer" and one that is not. Thus exceptional communication, complete integrity, and comprehensive product knowledge are cornerstones of our organization. We are grateful you were able to experience this traits in our personnel. We stand ready to be of service to you for the weeks, months, and years ahead. We are here to serve you. Again, thank you for the opportunity to be of service to you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello Mariafer1: I sincerely enjoyed reading your FIVE-STAR Review of your car buying experience at Parks of Gainesville and in particular, Ms. Ana Roa. I want to offer my heartfelt congratulations on your FIRST new car...that is a very BIG Deal. Finally, I want to say "Thank You" for the wonderful review. Unlike most of our competitors, we ACTUALLY READ your comments and look for ways to incorporate customer suggested innovations and recommendations into our work flow. In your case, I am planning to reinforce the changes we have made that led to the attention in detail you have cited. It all fits togther. Please keep my name and contact information handy in the event you need any special assistance or encounter any issues. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. Again, thank you for the terrific review. We are sincerely grateful for the time you invested to share your first car-buying experience. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and Happy New Year Ms. Lady Di: My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to take lessons from our Clients that have visit our service or sales departments. At Parks of Gainesville, we actually listen to your feedback and actively look for ways to incorporate suggestions and innovations into our work process...all in a manner to strengthen our organization. I wanted to take a moment to say "Thank You" for taking the time to prepare and submit a FIVE-STAR Review of your car buying experience at Parks. We really do value your comments. Please keep my contact information handy for future reference. You can call or email me at (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com. It will be my pleasure to be of service to you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello Anakin1715: You have selected a GREAT Screen Name! My name is Brent Russell and I am writing to thank you for giving Parks of Gainesville this amazing FIVE-STAR Review. I actually read every review, comment or suggestion about our Dealership in order to identify opportunities for our organization to strengthen the way we do our work. We embrace Change for the BEST...a process that keeps us working on innovations that deliver better results. Should you have any questions or need any assistance, please do not hesitate to call or email me at (352) 372-4251, extension 63226 or BRussell@ParksofGainesville.com. I would welcome the opportunity to learn more from you. With respect, Brent Russell Director, Customer Relations- "The guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and Happy New Year: My name is Brent Russell and I am particularly grateful for your sharing this wonderful review of your car buying experience at Parks of Gainesville. On behalf of our entire Team, I would like to extend a "heartfelt" thank you for the wonderful FIVE-STAR Review. These reviews really do mean a great deal to all of us. We believe in continuous improvement and are always looking for ways to strengthen the way we perform our duties. I invite you to keep my contact information and call or email at any time with any questions or concerns. I am here to serve you. Wishing you a wonderful year ahead. With Respect, Brent Rssell Director, Customer Relations - "The Guy with the Hat:

Parks Hyundai of Gainesville responded

Hello Mr. LeMoyne: Thank you for the wonderful comments about your Service Experience at Parks Hyundai of Gainesville and in particular Mr. Joey Goess. We truly value your comments as we are always working to strengthen the way we perform our work. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our dealership. your comments mean a great deal to all of us at Parks because we ACTUALLY CARE!. We re different than most dealerships...we LISTEN to our Client's thoughts and comments and embrace "Change for the BEST." Should there come a time when you need any assistance or have any questions, please do not hesitate to call me at (352) 372-4251, extension 63226 or send an email to BRussell@ParksofGainesville.com. Once again, thank you for the great review and comments. Wishing you all of the Best in the year ahead. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"