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Parks Hyundai of Gainesville

Gainesvile, FL

4.1
803 Reviews

3111 N Main St

Gainesvile, FL

32609

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Showing 803 reviews

August 27, 2018

Love my Hyundai Just bought a Hyundai Elantra. I checked out a couple dealerships before finding Parks in Gainesville. Kevin Birnbaum was extremely knowledgeable and More

by flwaterskier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Birnbaum, Jeries Nsheiwat
Aug 28, 2018 -

Parks Hyundai of Gainesville responded

Hello: Thank you so very much for taking time out of your busy day to write such a wonderful review of Kevin Birnbaum and Parks of Gainesville. We are grateful for your comments. We are always looking for ways to strengthen our performance in order to serve You better...it is a continuous process. Please call or email anytime you have any questions or if you need special assistance. We are here for you. Brent Russell - Director, Customer Relations.

August 27, 2018

Purchase a new car My experience was great , I purchase 2 brand new cars frim from Parks of Gainsville. My sales person was Rudy Porter. He heped me and my daughter pi More

by T-lady41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph Porter
Aug 28, 2018 -

Parks Hyundai of Gainesville responded

Wow...thank you so much for the terrific review of Rudy Porter from Parks Hyundai of Gainesville. On behalf of all of us at the Dealership, we want you to know that we REALLY appreciate your taking the time to write and submit the review of Rudy. I have forward directly to Rudy and to his Supervisor. Please let us know if you have any questions or need anything special. We are here to serve you. With Respect, Brent Russell - Director, Customer Relations.

August 27, 2018

Rudy Porter made this car purchase a great experience I had wanted to purchase a 2018 Sonata Hybrid this year but none were available or even shipped through July of this year. I had been interacting for More

by PAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wilkinson, Rudolph Porter
Aug 28, 2018 -

Parks Hyundai of Gainesville responded

Hello PAK:My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership.I wanted to take this opportunity to thank you for the comprehensive review of your recent experience with Rudy Porter from Parks Hyundai of Gainesville.We really appreciate the detailed comments about your experience as your feedback helps us focus on the nitty-gritty details of serving our Customers in an exceptional manner. You see, your comments really count at Parks. Thank you for the amazing feedback. Brent Russell - Director, Customer Relations,

August 27, 2018

Shopping arouond for a new car My husband and I stopped by the dealership Saturday, August 25 to look at some of the vehicles that were on the lot and found a Sonata that looked goo More

by fletchd53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Birnbaum
Aug 29, 2018 -

Parks Hyundai of Gainesville responded

Hello: My name is Brent Russell and I read every review, comment, or suggestion about our Dealership. I thoroughly enjoyed reading your review and sincerely appreciate the comments you shared regarding Kevin Birnbaum from Parks Hyundai/Genesis of Gainesville. In our view, "listening" is one of the most important aspects of serving our valued Clients. Exceptional product knowledge is another essential. We are so pleased you found Kevin to assist you...it is clear he both listened and provided valued product knowledge. We appreciate the opportunity to serve you. Respectfully, Brent Russell - Director, Customer Relations.

August 27, 2018

Awesome Dealership All Around I bought my 2014 Sonata through Parks Hyundai 3 years ago and their service was always excellent and friendly. So when I was ready for a SUV, I natur More

by LizzyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Birnbaum, Christine Sapp
Aug 29, 2018 -

Parks Hyundai of Gainesville responded

Good Day and thank you for the 5-Star Review of our dealership including Christine Sapp and Kevin Birnbaum. On behalf of all of us, we appreciate your sharing your experience with Kevin and Christine regarding your purchase of the 2018 Tucson Sport. It IS a REALLY GREAT vehicle...congratulations. We value the opportunity to be of service to you. Thank you! With Respect, Brent Russell - Director, Customer Relations.

August 12, 2018

Awesome customer service Rudy was great and sincere... Wouldn't let me leave until he found me the perfect vehicle.... I highly recommend going here to get a More

by Drgotmeone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph Porter
Aug 14, 2018 -

Parks Hyundai of Gainesville responded

Hello, we are grateful for your taking the time to share your experience with Rudy at Parks Hyundai of Gainesville. We are here to serve you. On behalf of Rudy Porter and the entire staff at the Dealership, please accept our sincere thank you for the FIVE-STAR Review. With Respect, Brent Russell - Director, Customer Relations.

August 10, 2018

Service refund I told I was buying a service plan but it was an extended warranty. It took a lot of my time and effort to get that money back but although I didn’t g More

by MarQ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeries Nsheiwat
Aug 14, 2018 -

Parks Hyundai of Gainesville responded

Hello MarQ: I have read your comment and I certainly understand why you are frustrated. My name is Brent Russell and I am the Director of Customer Relations at Parks of Gainesville. I will be reaching out to you in a private email to ensure we solve this issue for you. One of the great benefits of buying a vehicle from our dealership is the inclusion of oil changes and tire rotations over the course of the first two years of ownership. This is a REAL benefit. The program is set up as an extended warranty for services that are not covered by the Hyundai Warranty. That being said, we work diligently to respond in a timely manner via phone and email. Please watch for another email from me...we will address the issue for you. My apologies. With Respect, Brent Russell - Director, Customer Relations.

August 10, 2018

Over the top customer service Rudy met me at the door and was so courteous throughout the experience. Ive been stressed by my failing car and new job that requires travel and Rudy, More

by Jessylynn421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott and Jackie, Rudolph Porter
Aug 14, 2018 -

Parks Hyundai of Gainesville responded

Hello, we sincerely appreciate your taking the time to submit a review of your time and interactions with Rudy Porter, Scott Wilkinson, and Jackie Fralic at Parks Hyundai of Gainesville. We are thrilled you enjoyed a FIVE-STAR experience. We are always looking for ways to introduce innovations to improve the way we serve you. Thank you, Brent Russell - Director, Customer Relations.

July 31, 2018

Excellent Experience for First Time Car Buyer I bought my first vehicle (2017 Hyundai Santa Fe) from Parks Hyundai of Gainesville. The experience was excellent. Everyone I met was very nice. Kevin More

by flwaterskier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Birnbaum, Jeries Nsheiwat
Aug 14, 2018 -

Parks Hyundai of Gainesville responded

Hello: We are so pleased to read your review. We are so pleased that you remain exceptionally satisfied with the features and performance of your new Santa Fe. I think it is a really wonderful vehicle - I'm looking to buy one for myself. We take great pride in having a team of Sales Personnel that truly understand the features of the Hyundai's in a manner that help you to get the most out of the vehicle. We call it exceptional service. Thank you for your time and the wonderful comments about Kevin Birnbaum and Jeries Nshieiwat. With Respect, Brent Russell - Director, Customer Relations.

July 31, 2018

new sonata purchase Excellent new salesperson Kevin Birnbaum who spent a lot of time with us demonstrating the product and worked closely with us communicating with the s More

by rpeatcstmr75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Birnbaum, Jeries Nsheiwat
Aug 14, 2018 -

Parks Hyundai of Gainesville responded

Thank you so very much for the review of Kevin Birnbaum and Jeries Nsheiwat at Parks Hyundai of Gainesville. In our view, demonstrating how to use features and showing what they can do is an essential component of a successful sales process. Thank you for the opportunity to be of service. With the greatest of respect. Brent Russell - Director, Customer Relations.

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