Parks Hyundai of Gainesville

What a bizarre experience at this dealership. Even by car dealer standards. We set out in the morning to look at 4 similar vehicles at 4 separate dealerships. I told all of them I wanted to trad Even by car dealer standards. We set out in the morning to look at 4 similar vehicles at 4 separate dealerships. I told all of them I wanted to trade my vehicle and wanted their bottom line price so I could sleep on it and make my decision the next day. No car dealership B.S.please. I ended up with a clueless salesperson (I think/hope he was new) who tried to get me to sign a handwritten agreement that I would buy the vehicle if we agreed on a price. That made NO sense. I got frustrated and asked the salesperson to get me a manager. I ended up with the finance manager which, again, made no sense since as I had told the salesperson I was paying cash. The finance manger asked how much I wanted to pay for the vehicle (duh, the lowest price possible). He was rude and unprofessional and would not give me the appraised value of my vehicle unless I gave him a number. We walked out! The other three dealerships were cooperative, professional, and honored my request. We bought a vehicle the next day from one of the other dealerships. There a numerous Hyundai dealers in the area. FIND ANOTHER ONE!! More

Went in to check out a car. Loved it. Gave my info. By the time I ran a quick errand, got a call with a deal better than I asked for. Quick and efficient! Great job guys. Can't Loved it. Gave my info. By the time I ran a quick errand, got a call with a deal better than I asked for. Quick and efficient! Great job guys. Can't go wrong at this dealership! More

We were treated well and the manager worked with us. Rudy was a great salesman and was genuinely concerned about our interests. Rudy was a great salesman and was genuinely concerned about our interests. More

Had four new cars to choose from; same model. I love the hybrid. Very smooth ride in the Tucson. Excellent warranty lasting many years. I love the hybrid. Very smooth ride in the Tucson. Excellent warranty lasting many years. More

I had help on my very first Hyundai Palisade almost 3 years ago. Lowell was so amazing going over all of our options for a trade in, leasing and buying. We decided to try leasing. We just turned in our years ago. Lowell was so amazing going over all of our options for a trade in, leasing and buying. We decided to try leasing. We just turned in our Palisade. We wanted to lease another Palisade but decided to downsize because we now have 2 teenagers who will be driving soon and there is no need to get a 3 row vehicle. Again Lowell was very helpful with options in helping me find the perfect car. I ended up getting a 2024 Limited Hyundai Tucson loaded. When we went in to pick it up Lowell had it ready to go. Once again he went over everything with me and my husband. Paperwork was a breeze. My experience at Parks Hyundai the second time around was yet another good experience. Lowell will be my go to guy anytime I need a new car. I highly recommend this dealership. More

Wouldn’t let me test drive the Tucson until I agreed on “numbers.” I’m not going to say yes to a price before I know whether or not I even like the car. I ended up working with Hyundai dealership in Ocala, “numbers.” I’m not going to say yes to a price before I know whether or not I even like the car. I ended up working with Hyundai dealership in Ocala, test drove the Tucson and purchased the Tucson from Ocala. I’ve never been treated so poorly and they don’t deserve any stars. Their service department is never available and you can expect to be placed on hold for at least 15 minutes with no answer. More

Had a great time working with Lowell. He helped me find the right Hyundai at the right price. He helped me find the right Hyundai at the right price. More

Stay far away from this xxxx dealership. My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to h My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to have the issues diagnosed. After 1 month of Luciano Nunez and Reggie Horton in service keeping my vehicle, nothing was done. They are short on mechanics and lied about even diagnosing my car. The check engine light was on and all they did was clear the codes and the history and said it was fine. A few days later the check engine light came right back on. But this isnt even half of the story. Due to their negligence of not working on my car, I had the loaner for 1 month and received a call on the 31st day by the sales manager Mario LUNCHMAN (he is very insecure when I mispronounced his name) threatening to make a false police report for a stolen vehicle. I was in the middle of work and tried to make arrangements to return the loaner over the weekend, I cant just drop what I'm doing to return their loaner especially after my car was still not fixed. Mario LUNCHMAN and Eric Duke the parts director demanded I return the loaner immediately after realizing I had the loaner for an extended time which was NOT my fault. Not once during the month that my car was in service did I receive a call, NOT A SINGLE TIME. I called several times and waited on hold for an hour each time just to be told my vehicle was NEVER touched. The only fact that they wanted the loaner back asap prompted them to clear all codes on my car and tell me "the issue cant be duplicated". And on top of that Eric Duke said I should have never been given a loaner since I did not buy my Hyundai from their dealership. Parks Hyundai of Gainesville is filled with a bunch of xxxxxxxx who are ready to file false felony police reports. Oh and lets not forget this, Eric Duke even threatened that if I didnt return the vehicle he would remotely turn it off while I'm driving. So not only did they threaten false felony reports but they threatened to cause a life threatening accident to myself and other drivers. I never even recieved any apologizes or contact from the general manager because they dont care. Stay far away from this xxx dealership!!! More

Jonathan was amazing in helping us understand the difference on the new santa fes. This will be our third lease from Parks and I really appreciate the help each and every time. difference on the new santa fes. This will be our third lease from Parks and I really appreciate the help each and every time. More

Parks team are the best to work with when getting a car. Jonothan was kind and understanding to my mother and made buying super simple and didn't push us at all. Thanks again!!! Jonothan was kind and understanding to my mother and made buying super simple and didn't push us at all. Thanks again!!! More