Parks Ford Lincoln of Gainesville - Service Center

Ordered a part and was told by person in parts I would be notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in s notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in service would take about an hour when was actually closer to three! Otherwise everyone was very nice. More

Professional, efficient service with knowledgeable staff. Quick turnaround, transparent communication, and quality repairs, no complaints Quick turnaround, transparent communication, and quality repairs, no complaints More

I like being able to watch my car being serviced. Viewing from the waiting area is very important to me. Seeing the service area kept so spotlessly clean is also a plus. Viewing from the waiting area is very important to me. Seeing the service area kept so spotlessly clean is also a plus. More

Service is excellent and personnel are professional and courteous. The staff is always friendly, knowledgeable and accommodating. courteous. The staff is always friendly, knowledgeable and accommodating. More

It was easy to make an appointment for service. Upon arrival, there was very little wait time before my car was taken in for service. The wait lounge is clean and stocked with refreshments. I'll Upon arrival, there was very little wait time before my car was taken in for service. The wait lounge is clean and stocked with refreshments. I'll use them again! More

Do not take your car to Parks for repair! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! Take note that their most recent reviews are terrible and have been since they have been under new management. These people charge almost $300 to evaluate and determine your issue and they don't take it off when your vehicle is serviced. Even if it's an issue related to their repair work, they will still charge you. They are dishonest and don't keep their word to resolve issues and provide some simblance of good customer service. When I complained to the service manager and the GM, she told me she would investigate my issue and get back to me. Well, she lied. She nor the GM has responded. I don't trust these people and I will not take my car back to them and if you know like I know, you would not take your car to them either. More

Really transparent pricing and very clear communication about the problems with my vehicle. I never have concerns that they are trying to swindle or be sketchy. Great customer service! about the problems with my vehicle. I never have concerns that they are trying to swindle or be sketchy. Great customer service! More

Serious disappointment with the service visit. It took 3 trips from Newberry, in order to complete my service. The only plus was the parts rep. It took 3 trips from Newberry, in order to complete my service. The only plus was the parts rep. More

They handled my truck issues promptly and professionally. They keep me informed about future maintenance needs. They keep me informed about future maintenance needs. More

Not happy with the service. Not professional. I feel like I'm not getting fair advice. Not professional. I feel like I'm not getting fair advice. More