Parks Ford Lincoln of Gainesville - Service Center

The service personnel were extremely professional and courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffe courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffed and working very hard to keep customers happy. This rating is not pointed at the service dept., I was thinking about purchasing a new car but after seeing the service dept. still does not have enough personnel, I am not planning on it. This is just a recommendation to take care of the people who purchase and need service vs. 10 sales personnel doing nothing. Thank you, More

Fraser helped me a lot with my car and figured out how to get all the work done as quickly and conveniently as possible get all the work done as quickly and conveniently as possible More

Bill is the best! Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can be. More

very poor comunication and outragous pricing poor service bad set up for service not the place to take your truck bad set up for service not the place to take your truck More

Thank you, Levin for communicating with me about my new Bronco while it was in for an unexpected visit. Parks is always there for me when I need them. Bronco while it was in for an unexpected visit. Parks is always there for me when I need them. More

My car was in service for 3 months. The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service departm The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service department in the first week of service. We were called and emailed at least 5 times over the several weeks to tell us we needed a new battery. Eventually, we had to send the invoice and get upset to make sure the battery was installed. Problem 2- no other repairs or the possibility of repairs were discussed. Then once the engine was being installed, all of a sudden thousands of dollars in repairs were needed. The response- “once you take the engine apart, sometimes things don’t go back together correctly or work the same.” My response- “all those things were working when I brought it in”. Then I was told that if I didn’t spend the thousands in repairs that it would void the warranty on the engine. I had to tell them that I would have it towed and contact a lawyer. Problem 3- after 12 weeks and several headaches I picked up my car, drive it a few feet down the road and realized the AC doesn’t work. I bring it back immediately and am told that is not under warranty. Again, I was very clear that the AC worked perfectly fine when I dropped it off. They did fix it and I have had my car for two days with no problem so far. I took it to my normal mechanic and they don’t seem to find the same $2-3000 problem that Hyundai seemed to. Plus side - they lent me a car so I had something to drive over the 12 weeks. Although…even though that was appreciated, I still got a rude and totally inappropriate VM from the person in charge of the loaner over some false accusation from a service department employee. Unreal. And almost funny. More

Left word for Service manager or general manager, we’re supposed to call me. Which is what I’ve requested every survey. Never did. supposed to call me. Which is what I’ve requested every survey. Never did. More

i dropped my car off at 9am for a recall that was supposed to take a few hours. i never got an update so they told me 30min before they closed that they’d have to keep my vehicle over the weekend eve supposed to take a few hours. i never got an update so they told me 30min before they closed that they’d have to keep my vehicle over the weekend even though they were open the next day. they then trued to overcharge me for brakes More

Dropped my car off on Friday. Was told Saturday that my car wouldn't even be looked at till Monday. Why schedule a service appointment if you don't have the man power to take care Was told Saturday that my car wouldn't even be looked at till Monday. Why schedule a service appointment if you don't have the man power to take care of the vehicles? More

Scheduled me at 10:30 had me wait till 1 o’clock Than told me they couldn’t balance and align my Raptor today…. Ha told me they couldn’t balance and align my Raptor today…. Ha More