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Parks Ford Lincoln of Gainesville - Service Center
Gainesville, FL
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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354 Reviews of Parks Ford Lincoln of Gainesville - Service Center
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October 27, 2015
Service Poor The service department installed a part with a guarantee. When it broke within the period of guarantee, they took an extremely long time (3 or 4 week The service department installed a part with a guarantee. When it broke within the period of guarantee, they took an extremely long time (3 or 4 weeks) to replace it. It became a very difficult process. Phone calls were not returned. Promises broken. It did get replaced, but I can not recommend the service department to anyone. More
by Emily
Employees Worked With
Dont recall
September 08, 2015
Really good experience My wife and I have bought several cars and trucks from Parks Ford/Lincoln over the years..We have always been very happy with the sale and the servi My wife and I have bought several cars and trucks from Parks Ford/Lincoln over the years..We have always been very happy with the sale and the service after the sale..John Lanza has always been friendly and caring person from our beginning experience., and he still is the same, as we come for service on our vehicles..Jackie Fralic has lots of experience in arrangeing financing and is a highly efficient professional, We will always purchase our vehicles only from them.. Thanks Parks Ford/Lincoln. . More
by Fordman
Employees Worked With
John Lanza, Jackie Fralic
June 10, 2015
calls don't get returned Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even a text giving me an update on the status of my car that was in for servicing. No calls were returned. I have been to many other Ford dealerships and have never had this experience. Does anyone at this dealer know how to return calls? More
by Jim
Employees Worked With
May 30, 2015
AWSOME SERVICE DEPARTMENT WHILE IN GAINESVILLE LAST WEDNESDAY AFTERNOON ON BUSINESS, THE ALTERNATOR WENT OUT ON MY FORD F250 IT WAS LATE IN THE DAY AND WE WERE SURE NO ONE WOUL WHILE IN GAINESVILLE LAST WEDNESDAY AFTERNOON ON BUSINESS, THE ALTERNATOR WENT OUT ON MY FORD F250 IT WAS LATE IN THE DAY AND WE WERE SURE NO ONE WOULD BE ABLE TO HELP US, LUCKILY WE WERE JUST A FEW BLOCKS FROM PARKS FORD SO WE LIMPED OUR TRUCK INTO THIER SERVICE DEPARTMENT WHERE WE MET RICHARD THE SERVICE MANAGER WHO WELCOMED US IN AND PUT ONE OF HIS BEST MECHANICS C.J. ON OUR TRUCK AND IT WAS FIXED IN NO TIME. WE WERE ABLE TO COMPLETE OUR BUSINESS IN TOWN AND GET BACK ON THE ROAD. ALL THE EMPLOYEES IN THE SERVICE DEPARTMENT WERE FRIENDLY, KNOWLEDGEABLE AND SEEMED TO ENJOY THEIR JOBS. WE WOULD RECOMMEND PARKS SERVICE TO EVERYONE . More
by RON BERRY
Employees Worked With
Richard Clay, C.J. Cowart
May 17, 2015
Customer Service By far the best dealership service experience I have ever had. Richard Clay took care of all my needs in a timely and proficient manner. His customer By far the best dealership service experience I have ever had. Richard Clay took care of all my needs in a timely and proficient manner. His customer service is second to none. More
by allybob
Employees Worked With
Richard Clay
May 15, 2015
Experience Ford Service Department was excellent. The Service Manager was extraordinary, and shows more professionalism than any others that I have encountered i Ford Service Department was excellent. The Service Manager was extraordinary, and shows more professionalism than any others that I have encountered in a dealership. Thank you for the awesome experience! More
by Skipper
Employees Worked With
Richard Clay
April 16, 2015
Horrible experience with the Service Dept. I could spend an hour writing my experience but to sum it up quickly - I would not recommend anyone having any kind of service performed here. They le I could spend an hour writing my experience but to sum it up quickly - I would not recommend anyone having any kind of service performed here. They let me leave in an unsafe vehicle and then had me drive it back to the dealership. Eric, Richard and John were very rude and customer service means nothing to them. More
by LL
Employees Worked With
John Lanza, Richard Clay
April 02, 2015
Got me back on the road in less than an hour! I was traveling from south Florida to my home in Texas hauling 3 horses. I had had my truck serviced at Al Packer Ford in Wellington the previous wee I was traveling from south Florida to my home in Texas hauling 3 horses. I had had my truck serviced at Al Packer Ford in Wellington the previous week to address the exhaust fluid light and told them there was a recall on it. They said they filled it and all should be ok. However, driving up the turnpike the light kept coming on and then warned me that it would be empty and my speed couldn't be over 55 mph. I wasn't sure if it really was empty or if there was a computer malfunction. I called the closest dealership which was Parks Ford in Gainesville, Fl and the young woman, Jackie, I spoke to said come right on and that they could accommodate my big rig. Service manager Richard Clay helped me and I explained I was on the road and still had a long day ahead of me. He directed me to the truck service area, and a technician was there within minutes analyzing the problem. Fortunately, all that was needed was more exhaust fluid and there didn't seem to be a leak. Meanwhile one of the young men that worked there helped me water and give hay to the horses who enjoyed the short break from the road. I was back on the road within 30 minutes. Everyone I dealt with was courteous and friendly. Thanks so much! More
by Jnfmd
Employees Worked With
Jackie Fralic, Richard Clay
January 29, 2015
Out of state purchase While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I wa While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I was really lucky he did. He was very knowledgable of his product and gave me excellent service. He was very patient and thoroughly explained all my options. Everything he said he would do, he did and more. He made buying my new F-150 painless. Tom Sent from my iPad Tom Sent from my iPad More
by Tom
December 12, 2014
Unhappy service experience Moved here from California with our Ford Flex. Information on dashboard was flashing...."Service Tire Mobility Kit". The Tire Mobility Kit is a unit Moved here from California with our Ford Flex. Information on dashboard was flashing...."Service Tire Mobility Kit". The Tire Mobility Kit is a unit that is an air pump and a special can of "flat fix" for a tire problem, as there is no spare in our Flex equipped with a trailer hitch. My wife stopped in to get the dashboard information info reset and have the Tire Service Mobility Kit Serviced. "Service" consists of replacing the canister of 'flat fix" that is part of the unit. They told her it would cost $325 to service the Tire Service Mobility Kit and an additional $90 to reset the dashboard information panel. So, they wanted to charge her $415 to replace a canister of flat fix and push a few reset buttons on the dashboard. I called the dealer I bought the car from in California and they told me how to reset the dashboard information. It took me less than 30 seconds to reset it. More
by Drhort
Employees Worked With
Did not get employees name... he never said what it was.
