Parks Ford Lincoln of Gainesville - Service Center

If your vehicle is brand new they are fine. If is is a few years old under a Ford guarantee - FORGET IT. I paid top dollar for warranty Parks gaslighted me for over a year until the turbo final If is is a few years old under a Ford guarantee - FORGET IT. I paid top dollar for warranty Parks gaslighted me for over a year until the turbo finally died and making the vehicle undrivable. Fortunately I was near another Ford dealer - far away from Gainesville. Though that dealer had the records - they did say it should have been addressed long before, if not immediately. Do not trust Park Ford. The warranty isn't worth the money, esp if they don’t honor it. More

It took 3 hours for an oil change which we did not expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. We called from the car, and Donna nicely tried to explain to use Settings, but I didn't find the right menu and Bill said to wait til we got home, which didn't work until the next morning that I found the Settings on the steering wheel for Display and was able to reset it to MPH More

Absolute worst of the worst! If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointmen If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointment... you will have to wait a week or two weeks to get your car checked, not even fixed! Their customer service is awful... stay away if you have a warranty claim with them. More

Unfortunately I will not bring my Ford truck to this dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truc dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truck. The recall was addressing tailgate inadvertently opening that took 2 days to then pickup without any Ford adviser to review & go over repair before picking it up. Technician didn’t verify tailgate operation was working upon closing out repair ticket. I get home and tailgate now doesn’t open/move at all causing me to call service adviser for her to send someone to pick up my truck. All the while this adviser was only reactive to me inquiring the status of my truck each day and not him reaching out and keeping me in the loop of what is happening. Then I get a text message from adviser stating that foreman found there is bad wiring and sends me an invoice for $1295 to fix the issue. I asked my adviser via message for service advisor to call me to discuss and after a day waiting I dropped by dealership to discuss in person since no return phone call. I informed service manager that my tailgate was working prior to this recall assessment and it appeared that technician did something to now cause the tailgate to seem dead without any sense of trying to operate. So the technician must have shorted or not connected the proper wiring for the system to even seem to work and obviously didn’t check his work upon finishing recall. Service manager took responsibility and I asked to please put a different foreman on my repair and two days later after checking and tracing 42 wiring signals, determined that actuator was bad and ordered and repair seems adjudicated with a $2273 final cost to repair that service manager waived due to whatever happened during the recall repairs/adjustments. More