Parks Ford Lincoln of Gainesville - Service Center

It was a pleasure to have my car serviced. Levin was great service writer and made sure I got taken care of Levin was great service writer and made sure I got taken care of More

Took over a week for "diagnostics" to run a scanner telling them I had a bad clutch actuator. Was told it cost over 5k to replace a part that only requires 3 screws to remove. Every time i called it to telling them I had a bad clutch actuator. Was told it cost over 5k to replace a part that only requires 3 screws to remove. Every time i called it took min 20 mins to get a person on the phone that could even check my file. Then after paying the diagnosis fee and having the car towed back to my house i found they left my car with the under carriage of disassembled and missing screws to put it back together. You guys should be ashamed at how this was handled. More

We have always had a great service and experience with Cody at Parks Ford of Gainesville. Cody at Parks Ford of Gainesville. More

Excellent customer service and oil change was completed quicker than expected. Appointment time was on schedule. quicker than expected. Appointment time was on schedule. More

Cody has always been courteous always on time keeping me informed of what's going on with my vehicles I love the prompt service informed of what's going on with my vehicles I love the prompt service More

Kept my car 4 days to install a thermostat. Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was very hard to reach and did not return my calls. When I called Saturday I was told the car wouldn’t be ready until Monday. I sent an email to the manager of the dealership detailing my very poor experience but I have heard nothing from him. I really like my Hyundai but will never purchase one again because of my experience with the service department. More

Cody is great! Sechduling is very easy, and maintenance was done very quick. Would come back for future services. Sechduling is very easy, and maintenance was done very quick. Would come back for future services. More

I came to have two tires, fuel filter and brakes all the way around. I left the dealership and immediately the water in fuel light came on so I called and he said keep an eye on it. The next day I had to co way around. I left the dealership and immediately the water in fuel light came on so I called and he said keep an eye on it. The next day I had to come back and a tech said it had to be reset. Also they replaced the two front tires on my truck and put the white lettering out which clearly didn’t match the back or the two they replaced so I had to come back a third time to have the tires turned around. All in all it was an absolute train wreck with no compensation or regard for my time! Pretty pathetic! More

Bill was very professional. Bill arranged an Uber for me to and from work without hesitation. As a matter of fact, each person I encountered was very friendly. I’ve had my veh Bill arranged an Uber for me to and from work without hesitation. As a matter of fact, each person I encountered was very friendly. I’ve had my vehicle serviced several times now and wouldn’t use any other Ford dealership. More

I had a very unpleasant experience here. My truck was kept for multiple days, I was charged for it, then the problem was never fixed. My truck was kept for multiple days, I was charged for it, then the problem was never fixed. More