Parks Ford Lincoln of Gainesville - Service Center

Your cost are excessive. We have had to get a second opinion on two repairs on a cooperate fleet account and both repairs were way over priced. You also overlooked multiple p We have had to get a second opinion on two repairs on a cooperate fleet account and both repairs were way over priced. You also overlooked multiple problems as well as charging us a diagnostic fee on a problem you didn’t fix correctly or diagnose correct. More

Great service as always. My number one place to go to once something is wrong with my car. My number one place to go to once something is wrong with my car. More

Multiple problems after the purchase of the car on the we owe. Took them almost 2 days to fix the tire and rim package issue from one vehicle to the other. Key was uncut for the door locks and would need to owe. Took them almost 2 days to fix the tire and rim package issue from one vehicle to the other. Key was uncut for the door locks and would need to be cut. Supposedly had an appointment to have this problem fixed when we arrived to the service center no record of an appointment or anyone there to perform what needed to be done. A month later the key blank and 2nd key fob still has not been fulfilled and can not get anyone to return ohine calls about this issue. We have called multiple times inquiring about this to be told they will call back with an update. Currently the last phone call was one week ago 9/4 with a promise to return the call with an update. One week later no word back from this dealership. Vehicle came with a warranty however, this process gives me 0 confidence in the ability to solve any issue that may be service related. If you are thinking of purchasing a vehicle from here think twice about it. More

Great customer service. Really focused on making the customer happy. Everyone i met had a great attitude and were happy to help Really focused on making the customer happy. Everyone i met had a great attitude and were happy to help More

Overall I have been very pleased with all aspects of the service department and keeping me informed on what is happening. service department and keeping me informed on what is happening. More

Bill has always been very friendly and helpful , he took the time to explain everything to me so i understood . Bill has always communicated with me while my auto was in the shop to make sure i understood t the time to explain everything to me so i understood . Bill has always communicated with me while my auto was in the shop to make sure i understood the process . I have recommended Parks Ford multiple times and told them to see Bill . I will always bring my autos back to Parks for any services i need to get done on my autos . More

Welcome with a smile, and check in on time. I am out of town so I will be waiting for my service to be done. I am out of town so I will be waiting for my service to be done. More

customer service department helped answer all my questions and assisted me in repairing my vehicle appropriately. questions and assisted me in repairing my vehicle appropriately. More

Trying to schedule an appointment and getting them to respond to you when you write them is a hassle, but once I was there everything went smoothly. They even ensured I would have my car by the time I ne respond to you when you write them is a hassle, but once I was there everything went smoothly. They even ensured I would have my car by the time I needed it. More

Bill is ALWAYS courteous, helpful, informative and does an excellent job of keeping me updated on services needed, and charges for services needed. The customer service is a big part of the reason I keep c an excellent job of keeping me updated on services needed, and charges for services needed. The customer service is a big part of the reason I keep coming back to Parks. More