Parks Ford Lincoln of Gainesville - Service Center

They treat us like family. Bill and his team have taken care of us for as long as we can remember. Thanks and Cheers to all Bill and his team have taken care of us for as long as we can remember. Thanks and Cheers to all More

It seems like they are not quite ready for prime time yet under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called under their new management. I scheduled a service using the Hyundai app, but did not get a reminder for the service. That seemed unusual, so I called to double check and they did have me on their schedule. When I arrived, they had me down for a software update, not the mileage service that I'd requested in the app. They added the mileage service, so no big deal. They were all friendly, which was great. I mentioned that I was getting a message that the washer fluid was low, so they said they'd top it up. When I picked up the car, it was already running, so I didn't see the reminders. I was in a rush, so I didn't restart the car to check. When I started it the next day, the service reminder and fluid reminder popped up again. At that point, I took a closer look at the car and noticed they didn't do the quick clean i would have expected. I also remembered that there wasn't a seat cover or floor cover on it when they brought it out the day before. I called and they told me to come by any time and they'd add washer fluid and reset the mileage reminder. When they took the car this time, they definitely didn't use a seat cover. Maybe the person who moves the cars isn't a mechanic, so doesn't get oil or other stuff on their clothes? Again, the staff was very friendly, which is always a good sign to me. Addendum: In your review, you ask for star ratings for individual people. The only person who introduced herself by name was Donna. The pictures you have by each name are pets, so I can only rate Donna. More

Bill Stoffer is a remarkable service rep. very knowledgeable, efficient and respectful. He listens to what you want and recommends what you may need. very knowledgeable, efficient and respectful. He listens to what you want and recommends what you may need. More

I get ver good service every time I go to Parks. I recommend. Them for any need. I recommend. Them for any need. More

Always communicates well and is on top of issues when I contact them for appointment contact them for appointment More

Great service, worked to ensure that everything that could be covered by warranty was processed correctly! could be covered by warranty was processed correctly! More

I have found Parks Lincoln Ford and Bill Stoufer, my service representative, to be excellent with outstanding service. Someone I can appreciate and trust with my automobile. service representative, to be excellent with outstanding service. Someone I can appreciate and trust with my automobile. More

Disappointed to say the least. This is the 2nd time I’ve had an issue with the service department there. This is the 2nd time I’ve had an issue with the service department there. More

Bill Stoufer has been my contact and service representative for years, actually since before Parks Ford moved to this new location. He is always so kind and informative. Anytime I have a concern representative for years, actually since before Parks Ford moved to this new location. He is always so kind and informative. Anytime I have a concern regarding my car he is there to help and reassure me. Not only have I found the service at Parks Ford to be excellent, but I continue coming back because of Bill and his professionalism and kindness. More

Poor customer service no follow up or follow through treats customer as they know nothing treats customer as they know nothing More