Parks Ford Lincoln of Gainesville - Service Center

Everyone makes it easy to get your car repaired or required maintenance done at the time you need. required maintenance done at the time you need. More

The rear tire passenger side of Santa Fe had been losing air for some time but your dealership could find nothing wrong with the tire after doing all kinds of tests and suggested we buy a new tire which we air for some time but your dealership could find nothing wrong with the tire after doing all kinds of tests and suggested we buy a new tire which we did at nearly $300. Unfortunately we did not keep a copy of the invoice. Soon the tire started leaking again. We brought it to Town Tire. They said it was the rim and not the tire. We brought it back to parks. They ordered the rim $1206 plus tax bringing it to $1999 which we had to pay up front. Even though we talked to your manager he refused to reimburse us for the tire or show any goodwill towards our plight by applying a discount. We went to Hyundai customer care and they would not take the case further because we don’t have a copy of the receipt for the new tire. We are seniors living on a fixed income and are very disappointed in the lack of service we received.. Hyundai could have a new copy of the invoice from the dealership’s records which is where the printed invoice came from but they wouldn’t accept that and we had to have our the client’s copy which we had not kept. They didn’t want to pay us .hyundai was not working with us in good faith. This has been a frustrating experience all around More

I’ve tried to book an appointment online- system would not let me pick a date. Charline said someone from dealership would contact me. Approx three days later I called- hung up after 20 minutes. Same not let me pick a date. Charline said someone from dealership would contact me. Approx three days later I called- hung up after 20 minutes. Same day (Tuesday) I called back- staff professional, apologetic sand took detailed message. Said someone from service would be contacting me. Here it is 5PM ON Thursday and still no contact. More

Parks had my car for a week and this review would have been 5-star if they had communicated with me instead of me having to call them. I called them once, they called me zero! been 5-star if they had communicated with me instead of me having to call them. I called them once, they called me zero! More

Bill is the best. He has been my service advisor for many years. I trust him. He has been my service advisor for many years. I trust him. More

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Bill has been my service advisor for many years. He has always been great to deal with. He has always been great to deal with. More

It felt like pulling teeth, trying to get my car fixed. They did not have my best interest at heart, just what would get them paid and what would get them paid the most. Even when I wanted information abou They did not have my best interest at heart, just what would get them paid and what would get them paid the most. Even when I wanted information about possibly just trading in my car and purchasing a new one, a sales person wouldn’t even call me back. If I could go back, I would drive the extra mileage to go to a different Hyundai dealership, then had to have dealt with them. never again will I go there, and I’ll make sure to tell anyone I know not to go there either. More

Prompt and courteous service from the service technician. Price for service was reasonable and my wait was only about an hour. Price for service was reasonable and my wait was only about an hour. More

Fast, friendly, and very quick response to my vehicle issues!! So nice and personable the whole process! 10 out of 10 would highly recommend! Addressed the issue and responded quickly. Got my vehicle bac issues!! So nice and personable the whole process! 10 out of 10 would highly recommend! Addressed the issue and responded quickly. Got my vehicle back quickly and felt like I got back a brand new car!! More