Parks Ford Lincoln of Gainesville - Service Center

I made an appt for 10am on Friday, Oct. 4th. I was at the service dept by 9:30am and my car was checked in prior to seeing a service attendant. I requested an oil change, ordered and reque 4th. I was at the service dept by 9:30am and my car was checked in prior to seeing a service attendant. I requested an oil change, ordered and requested replacement of all 4 tires and requested an alignment. By 1:45pm I checked to see if my vehicle was ready and was told it was getting ready to come off of the rack, well it wasn't. We kept checking and that was the answer each time. On top of that, they didn't do the oil change as requested when I made the appointment and when i spoke with the attendantin the service department. So it took approximately 4 hrs or more (because i got there early), to replace 4 tires and do an alignment. We left the dealership around 3pm. Poor customer service! The service Mgr didn't/ couldn't give us any answers and didn't even apologize for us having to wait so long. Genesis Customer Service was notified of this. More

Bill Stouffer was great. Kept me updated on my service status and costs. He is friendly and professional. I trust him 100%. Kept me updated on my service status and costs. He is friendly and professional. I trust him 100%. More

The dealership picked up our vehicle, completed the service successful, communicated clearly, and delivered the vehicle back to us. service successful, communicated clearly, and delivered the vehicle back to us. More

Wasn’t told of the total until the end. Would have liked to have received an estimate before my order was finished. Would have liked to have received an estimate before my order was finished. More

Fast friendly service. Had a good experience and highly recommend them. They treat me fairly everytime Had a good experience and highly recommend them. They treat me fairly everytime More

Cody is the best xxxx service advisor I’ve ever dealt with. That kid kid should get a hefty raise. with. That kid kid should get a hefty raise. More

The service was good. Mr. Hickman was very helpful in making sure my Mustang was repaired. Mr. Hickman was very helpful in making sure my Mustang was repaired. More

Mr. Levin was very professional, generous and courteous. Mr. Levin constantly provided updates regarding the vehicles. Mr. Levin constantly provided updates regarding the vehicles. More

They are good -except- the one thing I asked was to fill windshield fluid. Guess what the one thing they didn’t do? windshield fluid. Guess what the one thing they didn’t do? More

Excellent service by this advisor, very knowledgeable and courteous, attentive to my needs as a customer courteous, attentive to my needs as a customer More