Parks Ford Lincoln of Gainesville - Service Center

From purchase to service they are the absolute best. They are always attentive to accommodate our needs. Great group of people. They are always attentive to accommodate our needs. Great group of people. More

Excellent service department. Friendly staff. Always willing to help get our vehicles back on the road. Friendly staff. Always willing to help get our vehicles back on the road. More

Customer service used to top notch, and is not good now and could use improvement. and could use improvement. More

Took over a week for "diagnostics" to run a scanner telling them I had a bad clutch actuator. Was told it cost over 5k to replace a part that only requires 3 screws to remove. Every time i called it to telling them I had a bad clutch actuator. Was told it cost over 5k to replace a part that only requires 3 screws to remove. Every time i called it took min 20 mins to get a person on the phone that could even check my file. Then after paying the diagnosis fee and having the car towed back to my house i found they left my car with the under carriage of disassembled and missing screws to put it back together. You guys should be ashamed at how this was handled. More

The work was done in a timely fashion and taking ownership of a mistake commutes while fixing a recall. ownership of a mistake commutes while fixing a recall. More

It was a pleasure to have my car serviced. Levin was great service writer and made sure I got taken care of Levin was great service writer and made sure I got taken care of More

Excellent customer service and oil change was completed quicker than expected. Appointment time was on schedule. quicker than expected. Appointment time was on schedule. More

We have always had a great service and experience with Cody at Parks Ford of Gainesville. Cody at Parks Ford of Gainesville. More

Cody has always been courteous always on time keeping me informed of what's going on with my vehicles I love the prompt service informed of what's going on with my vehicles I love the prompt service More

Kept my car 4 days to install a thermostat. Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was Service advisor promised car would be ready Friday, then Saturday. She never called to advise me the car wasn’t ready. I had to call her and she was very hard to reach and did not return my calls. When I called Saturday I was told the car wouldn’t be ready until Monday. I sent an email to the manager of the dealership detailing my very poor experience but I have heard nothing from him. I really like my Hyundai but will never purchase one again because of my experience with the service department. More