Parks Ford Lincoln of Gainesville

Parks Ford Lincoln of Gainesville responded

Hello and CONGRATULATIONS! We are so EXCITED for you to get a 2017 MKC. Did you get to take the car on a ride or go out to for dinner to celebrate? Hope you had the time to make ti a fun weekend. We sincerely appreciate the opportunity to serve you and stand ready to be of immediate assistance. On behalf of the entire Dealership, I want to say "Thank You" for allowing us the opportunity to serve you. You are SPECIAL and we are committed to delivery of 100% satisfaction. Should you have any questions or need any assistance, please do not hesitate to give us a call and we will solve the issue and/or show you how to use a specific feature or capability of the car. In addition to Bill Bowers contact information, please do not hesitate to call me at (352) 372-4251, extension 63226, or email me at BRussell@ParksofGainesville.com. Again, thank you for the opportunity to be of assistance. Respectfully, Brent F. Russell Director, Customer Services - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello Sir Navy Man: It is a sincere pleasure to have this opportunity to serve you. First, we want to thank you for your service to our Country. Second, I want to tell you how much we appreciate you taking time out of your busy schedule to complete a DealerRater Review of Mr. Bowers. We are committed to working every day to continuously improve the way we provide our services in support of you. My name is Brent Russell and I am responsible for reading every review, comment, and suggestion. It is one of the ways we identify opportunities to improve our services. We sincerely hope you will enjoy your new Ford Escape; it is a very nice outfit. In the event you have any issues or concerns of any nature, please do not hesitate to call or email me. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. We are grateful for the opportunity to serve you. Respectfully, Brent

Parks Ford Lincoln of Gainesville responded

Good Day! My name is Brent Russell and I am responsible for reading every single review, comment, and suggestion about our Dealership. I am writing to say "Thank You" for your very kind review of Mario with DealerRater. These reviews mean a great deal to us, as a Dealership, and to the individual, Mario. We are here to serve you in the days, weeks, months, and years ahead and stand ready to be of assistance with any potential issue or concern. Please do not hesitate to call or email us at any time. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. Again, thank you for the wonderful review. I promise, you made Mario's Day! With the GREATEST of RESPECT. Brent Russell, Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you so very much for taking time to provide your assessment of our Dealership and in particular Brian Vance in Sales and Shane Lee in Finance. My name is Brent Russell and I read every single review, comment, suggestion, or whatever comes my way about our Dealership. We sincerely value your comments as your feedback help us to identify opportunities to do a better job in how we serve you and/or to reinforce practices and procedures to continue serving you well. We believe in continuous improvement and I promise we will never rest in our effort to serve our Customers in a manner that is more beneficial. I invite you to keep my contact information handy should you have any questions or concerns at any point in the future. You can reach me at my desk by calling (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com Again, thank you for your review. Respectfully, Brent Russell, Director, customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you so very much for taking the time to complete the DealerRater Review. My name is Brent Russell and I am responsible for reading every single review, comment and suggestion. In other words, we take EVERY comment as an opportunity to learn how we can improve or to reinforce the way we conduct our work in support of you, the Customer. Nobody is more important than you and I am pleased to hear that Mario delivered the car without any surprise. We sincerely appreciate your comments and are grateful for the opportunity to serve you. Thank you so much. Please do not hesitate to call or email me if you have any questions or need any assistance. I am here to serve YOU. My phone number is (352) 372-4251, extension 63226, and my email is brussell@ParksofGainesville.com. Wishing you all the BEST. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"