Parks Ford Lincoln of Gainesville

Parks Ford Lincoln of Gainesville responded

Hello Joan: My name is Brent Russell and it is my pleasure to have the opportunity to say "Thank You" for the wonderful FIVE Star Review of Matt Kaminski and Parks of Gainesville. I really appreciate your observations of Matt Kaminski's character as he assisted you in shopping for a new vehicle. I know Matt quite well and I think you have done an exceptional job of describing Matt. Parks of Gainesville subscribes to the concept of "Continuous Improvement" - we are not willing to accept the status quo...instead we are always looking for ways to be better. I actually read every review, comment, or suggestion because I have found the Customer reviews and suggestions are frequently jam-packed with creative ideas that can really help us.make a difference. LISTENING is key to this strategy. I want to encourage you to keep my contact information handly in the event you want to discuss any issue, a concern, or have a problem. You can reach me at (352) 372-4251, extension 63226 or send me an email to BRussell@ParksofGainesville.com. I stand ready to be of assistance to you. Wishing you all the BEST. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you for taking the time to prepare and submit a Dealer Rater Review of Matt Kaminski. I cannot begin to tell you how much these reviews mean...when I shared your review with Matt he put on a gigantic smile and asked me to say "Thank you" from him. We sincerely appreciate the FIVE-Star review. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about Parks of Gainesville. I do this to identify opportunities where we can incorporate Customer Comments to improve the way we perform our services or introduce innovations that will help us to serve you in a more efficient manner. In other words, we actually LISTEN to your feedback and suggestions. Please feel free to call me at any time by dialing (352) 372-4251, extension 63226, or send me an email at BRussell@ParksofGainesville.com. It is my pleasure to be of assistance to you. Again, thank you for the feedback and wonderful review. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello Lincoln Lovers and thank you for the FIVE-Star Review of Brian Vance and Parks of Gainesville. Your review is a BIG deal for all of us and we are sincerely grateful for your feedback. My name is Brent Russell and I read every review, suggestion, or comment about our Dealership in order to identify reoccurring themes where improvement is needed or to identify innovations that will help us to do a better job of serving you. At Parks of Gainesville we believe in the concept of continuous improvement, thus we are never satisfied with "just the status quo." As the Director of Customer Relations, I want to make sure it is easy to reach me with respect to asking any questions, sharing any concerns, or just discussing particular thoughts or comments. You can reach me at (352) 372-4251, extension 63226, or you can email me at BRussell@ParksofGainesville.com. I stand ready to be of assistance. In closing, I want to again say thank you for sharing your thoughts and comments on DealerRater. We REALLY DO LISTEN to your feedback and are committed to always looking for better ways of serving you. Wishing you the very best, ALWAYS! With the greatest of RESPECT, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

All of us at Parks of Gainesville want to say THANK YOU for the FIVE-STAR Review of our dealership. It is a real pleasure to have the opportunity to read a review like yours...both Matt and Mario were elated with your assessment of their performance; earning the 5-Star rating was a BIG deal-they asked me to say Thank You as well. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to identify opportunities to strengthen the way we work for our Customers. This is all part of a process we refer to as "Continuous Improvement" - we never want to settle for the status quo...instead we want to look beyond to an ever better level of performance. I am available to take phone calls or respond to emails. Simply call me at (352) 372-4251, extension 63226, or send an email to BRussell@ParksofGainesville.com. Please call or email me at any time with any questions, comments, or issues. I am here to serve you. I want to again say "Thank You" for the opportunity to be of service to you. Wishing you all the best, ALWAYS. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a Dealer Rater Review of Matt Fortin and Parks of Gainesville. On behalf of the Dealership, and specifically Matt, we want to say Thank You! Your 5-Star Review means a great deal to Matt...he asked me to be sure to say thank you from him. My name is Brent Russell and I read every review, comment, or suggestion about our Dealership. I do this to identify reoccurring themes in the Customer Feedback and to look for innovations we can apply to our sales/service process to help deliver a better, more efficient experience to YOU, our most valued Client. We truly value your feedback. I sincerely appreciate your comments about Matt. I watch him work with Clients every day and he is truly an exceptional individual. Please keep my contact information handy, you can call me at (352) 372-4251, extension 63226, or you can email me at BRussell@ParksofGainesville.com. Like Matt, I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank You for the Five Star Review of Matt Fortin and Parks of Gainesville. We are sincerely grateful for your review and concur with the very specific comments you have shared. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to look for suggestions/observations to incorporate a customer's perspective into our evaluation and assessment process. We use this feedback to identify opportunities that can enhance the way we perform our work. We DO believe and subscribe to the concept of "continuous improvement". I particularly enjoyed your comments about Matt's knowledge and expertise associated with the different year, make, and models of F-150's. His knowledge is truly exceptional and certainly helps to establish his credibility as an exceptional sales person. In my experience, there are very few sales personnel that can even "approach" his depth of expertise. I invite you to please keep a copy of my telephone number and email address nearby in order to have an alternate to contact about your F-150. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so much for the 5-Star Review and wonderful comments about Bill Bowers as your Salesperson. It is a real pleasure to read your review ... on behalf of all of us at Parks we are sincerely grateful for your feedback. My name is Brent Russell and I am responsible for reading all reviews, suggestions, and comments in order to identify reoccurring themes or innovations that we can apply to improve the way we serve our Customers, like YOU. We actually LISTEN to your feedback and look for ways to improve our services. This process rejects the status quo as being adequate and insteads helps us focus on looking for ways to achieve a higher level of customer satisfaction. Should you have any questions or need any special assistance, please call me at (352) 372-4251, extension 63226, or send an email to BRussell@ParksofGainesville.com. Again, thank you for the review and comments. Wishing you all the BEST; Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for the 5-Star Review of Matt Kaminski and Parks of Gainesville. We really appreciate your comments about Matt, and personally, I could not agree with you more. Matt is a "great guy." My name is Brent Russell and I am responsible for reading all reviews and comments about our Dealership. It is an honor to read your review and I do extend a heartfelt thank you. This review means a lot to Matt. I look for trends in the reviews to identify opportunities for the Dealership to strengthen the way we conduct ourselves and service our Clients. I promise, our approach is quite innovative; we actually READ EVERY REVIEW AND TAKE STEPS TO IMPLEMENT SUGGESTIONS as opposed to just saying we do. Please call me at any time by dialing (352) 372-4251, extension 63226, or sending an email to me at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Wishing you all the best. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a 5-Star Review to share your experience with Brian Vance at Parks of Gainesville. On behalf of all of us at the Dealership, I want to say THANK YOU. In particular, Brian asked me to let you know that he sincerely appreciate your comments - he is very grateful. My name is Brent Russell and I am the Director or Customer Relations. In this capacity, I make a point of reading every single review or comment regarding our Dealership. Your feedback provides an opportunity to identify changes to strengthen our customer relations or they may reinforce practices that are working well. In other words, at Parks of Gainesville, we REALLY DO LISTEN to YOU! I want to make sure you have my contact information to make it easy for your to communicate any potential issues, concerns, or questions to us. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. With the GREATEST of RESPECT, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello: We are disappointed in your comments and sincerely do not understand your complaint. We believe you have drawn some conclusions that are inaccurate and fail to recognize the steps we have taken to help you get the car for the very best price. It is truly unfortunate. Further, we have attempted to communicate this information to you via phone. We sure would like to help you. In our experience, there are situations when individuals form their own perceptions or assumptions that are just not right and that will frequently lead to misunderstandings or a lack of trust between individuals or a business. We believe that is the case in this situation and we sincerely regret your feel as you do. That being said, we remain available to answer your questions and be of assistance. Just give us a call or send an email. My name is Brent Russell and you can reach me at (352) 372-4251, extension 63226 or send an email to BRussell@ParksofGainesville.com. I look forward to talking further with you. With the GREATEST of Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"