Parks Ford Lincoln of Gainesville

Parks Ford Lincoln of Gainesville responded

Good Day and thank you for sharing your vehicle buying experience at Parks of Gainesville. Both Brian and Mario are sincerely grateful for your comments and asked me to say "Thank You" on their behalf. We DO place absolute emphasis on "doing what we say" for our Customers...in other words we will not tell you one thing and do another. Unfortunately, many dealerships work in a different manner. Integrity and TRUST are hallmarks of Parks of Gainesville. My name is Brent Russell and I am here to serve you. As Director of Customer Relations, I read every review, comment, or suggestion about our Dealership. We do this to identify customer suggested enhancements that we can adopt to change for the BEST. Please do not hesitate to call or email me at any time. I am here to serve you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 BRussell@ParksofGainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit this review of your car shopping experience at Parks of Gainesville. We are sincerely grateful for the FIVE-STAR review and your comments regarding Justin. We value your feedback and are always looking for ways to strengthen the way we perform. Wishing you all the best, ALWAYS. Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you so very much for taking the time to prepare and submit a DealerRater Review of Justin Bolton at Parks of Gainesville. Your FIVE-STAR Review is a sincerely appreciated and means a great deal to all of us at the Dealership - Thank You! In addition, Justin asked me to forward his personal "thanks"...your review means a great deal to him. Your feedback is always appreciated at Parks of Gainesville. My name is Brent Russell and I am responsible for reading reviews about our Dealership in order to identify customer suggested opportunities or innovations that we can adopt or introduce to strengthen our approach to serving you. We use this approach as a part of a "Continuous Improvement" philosophy to embrace change for the BEST. We are always looking to advance ourselves in our service to you. In other words, at Parks of Gainesville, WE ACTUALLY LISTEN TO YOU! I want to share my contact information with you just in case you need any special assistance or have any questions or comments. You can reach me on my phone at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Wow...thank you for the wonderful review of Matt Kaminski at Parks of Gainesville. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. It is a sincere pleasure to read your review...your comments mean a lot to Matt...he asked me to send a heartfelt thank you. Unlike our competition, we do something different at Parks of Gainesville...we ACTUALLY DO LISTEN to OUR Customers and WELCOME suggestions and recommendations. Should you have any suggestions or additional comments to share; please feel free to call me at (352) 372-4251, extension 63226 or send an email to me at BRussell@ParksofGainesville.com. We are always looking for opportunities to enhance our work process to serve our Customers in a more cost efficient manner. Again, thank you for your wonderful comments and 5-STar Review. I look forward to being of service to you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat".

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the FIVE-STAR Review of our Dealership and specifically Matt Kaminski. We sincerely appreciate your review and comments...Matt asked me to be sure to send a BIG Thank You from him. We read every review, suggestion, or comment about our Dealership in order to identify changes we can implement to serve our Customers in a more efficient manner. Our process endorses the concept of continuous change...we are never satisfied with the "status quo"...we are always looking to be BEST. My name is Brent Russell and I the one that does read all the reviews. I am always looking for ideas that come from a Customer's Perspective that help us to help you. We have even come up with some significant innovations in the way we do our work to serve our customers...it is all part of an environment that endorse change for the BEST. Please call me at any time with any questions or comments. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am pleased to serve you. With respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a DealerRater Review of Parks of Gainesville, specifically Bill Bowers. These reviews are very important to our Sales Team Members and we are sincerely grateful for the FIVE-STAR Review. In fact, Bill asked me to please extend a "heartfelt" thank you to you as well. Your feedback is always valued at Parks of Gainesville. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. The feedback helps us to identify opportunities to strengthen our approach to serve you and frequently introduces innovations that we can incorporate to improve our work efficiency and effectiveness. It all starts with LISTENING to you. Please keep my contact information handy in the event you encounter any difficulties or encounter an issue of any sort. I can be reached at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I am here to serve you. Again, thank you for the wonderful review. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you for the wonderful FIVE-STAR Review of Bill Bowers and Parks of Gainesville. On behalf of all of us at the Dealership, We promise your review means a lot to us and most certainly to Bill - it is an exceptional review. The Sales Team Members view the DealerRater Reviews as being particularly important because they are focussed on the Salesperson. My name is Brent Russell and I am responsible for reading every review and commentary about our Dealership. I work closely with Bill Bowers and I think you have done a marvellous job of describing his attributes. On a personal note, I want to add my thanks to your review. Your thoughts and comments are important...we actually listen to your comments and look for ways to strengthen our services, based on our customer feedback. Should you have any questions or comments, please do not hesitate to call me at (352) 372-4251, extension 63226 or send an email to my attention at BRussell@ParksofGainesville.com. I am here to serve you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat". .

Parks Ford Lincoln of Gainesville responded

Hello Mustang Girl: What a GREAT "handle" for your DealerRater Review... We want to thank you for the fabulous FIVE-STAR Review of Parks of Gainesville and specifically, Bill Bowers. We really appreciate your feedback. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this in order to identify opportunities, from a customer's perspective in order to strengthen our performance or introduce innovations that can streamline our work processes. In other words, our Dealership actually listens to your feedback. Please feel free to call me on my cell phone at any time by dealing (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. We really do care. Respectfully, Brent Russell Director, customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you so very much for the FIVE-STAR review of your shopping experience with Bill Bowers at Parks of Gainesville. We are truly grateful for your review and in particular the wonderful commentary about Bill. I know and work closely with Bill and I think you have done a wonderful job of capturing his attributes. I showed him your review and he was truly appreciative - "Wow, that is REALLY nice...Thank You." My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. I do this to look for trends in comments and to identify opportunities where we can enhance the way we perform on behalf of our Customers. I have to admit, your review is very special. I want you to know that you can also call me at any time by dialing (352) 372-4251, extension 63226, or by sending an email to BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Again, thank you for your comments. I look forward to meeting you the next time you visit the Dealership. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"