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Parks Ford Lincoln of Gainesville
Gainesville, FL
2,463 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,463 reviews
November 27, 2010
Brand new Genesis Coupe taken in for first oil change. Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibilit Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibility and sent me away after yelling in my face in front of other customers. This is the second time Roy has yelled at me in front of customers. Attempted to get issue resolved with General "manager" John Lanza and was told that my business was not wanted due to me having continuous problems there. I previously had a vehicle that was never able to be fixed by them. It was a Tiburon that had steering issues. The issues were acknowledged for over 2 years by their in-house Hyundai warranty tech and attempts were made unsuccessfully at handling them. The service technicians and service personnel staff (Bill Stouffer and Eric Duke) did a fine job of providing customer service and were always friendly and courteous to me and the issue is NOT with them. I have been extremely inconvenienced because of the "management" at this dealership. The way they "handled" this issue was completely unacceptable. I now have to travel out of town to get my car serviced. If you must do business with this dealership I would suggest staying as far away from Roy Hammond as possible for a better experience. I would also suggest that customers be careful not to bring up a problem they experience when going to this dealership. You may just be screamed at in front of other customers and told to leave and never come back after they have done irreversible damage to your car. I was interested to find out from other people that they have had similar problems with Roy. The ironic thing about how I found this site: The Gville auto facebook page - they have a quote from Henry Ford posted and reviews that link here - "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages -Henry Ford- We at Ford Lincoln Mercury Hyundai of Gainesville thank you for your business and your loyalty." I was a customer there for 4 years and it seems that the ideology of Henry Ford has been overlooked. More
by UnhappyGenesisOwner
Employees Worked With
Roy Hammond - John Lanza
October 06, 2010
Alan Boyd and Warren Doria were very friendly and professional. I was very satisfied with the way they answered my questions and I felt that they were very interested in giving me a "good deal".I wil professional. I was very satisfied with the way they answered my questions and I felt that they were very interested in giving me a "good deal".I will be very happy to recommend these salespersons and the dealership to my friends. More
by Tim Palmer
Employees Worked With
Alan Boyd, Warren Doria
September 03, 2010
This was a repeat problem. Handled very well and with This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good workin This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good working relationship with Bill and I also look forward to the same. Thank you for your caring for your customers. More
by wildtk
Employees Worked With
Bill Stoufer
