Parks Ford Lincoln of Gainesville

I was disappointed by the lack of communication. The repair process took longer than expected but with better communication I would not have been thinking the worst. I reached out to the service dep The repair process took longer than expected but with better communication I would not have been thinking the worst. I reached out to the service department manager to address the issue and never got a call back. I feel I may have been overcharged as well. Not a great experience at all. More

Never properly assisted and members let finished car sit and don't show sense of urgency to get you out and don't show sense of urgency to get you out More

Everyone was polite and willing to answer my questions. Andrew Reynolds was my sales person & was amazing. He listened to my request and what I needed in a truck. He's very polite, and professional. I talk Andrew Reynolds was my sales person & was amazing. He listened to my request and what I needed in a truck. He's very polite, and professional. I talked with Cody Curtis in service and he guided me in the direction of what vehicle I should buy. Both Cody Curtis & Andrew Reynolds are very professional!! George Plourde in the finance department made the process easy, understandable, and quick. More

Gave me an appointment and recall part not in stock . Wasted my time. That's it. Wasted my time. That's it. More

Easy to schedule maintenance, work completed in a timely manner. My car is returned washed which I appreciate! manner. My car is returned washed which I appreciate! More

The biggest concern is lack of timely communication and follow through. I really appreciated Kyle taking the initiative to correct an issue I had. Kyle is always very kind and respectful. follow through. I really appreciated Kyle taking the initiative to correct an issue I had. Kyle is always very kind and respectful. More

Everyone was professional, knowledgeable and personable. I appreciated the no pressure sales process and the room that was given to negotiate comfortable terms. I appreciated the no pressure sales process and the room that was given to negotiate comfortable terms. More

Came in for a recall issue but it did not get resolved. Service rep and service manager were argumentative and condescending. I have owned three Santa Fe's and in the market for another vehicle but don't t Service rep and service manager were argumentative and condescending. I have owned three Santa Fe's and in the market for another vehicle but don't think I would consider purchasing from this dealership. More

Always great service. My service advisor Cody explains everything in detail of what needs to be done My service advisor Cody explains everything in detail of what needs to be done More

Greedy and inconsistent. Initially promise 'I'll do my best' with warranty work but later nickel and dime everything until I refuse work and take my warranty work elsewhere, Initially promise 'I'll do my best' with warranty work but later nickel and dime everything until I refuse work and take my warranty work elsewhere, then they price match warranty company hours right there on the spot. And in the end... after working on my car for over a month, I pick up my car and there are new scuffs, scratches and large paint chips on front and rear bumpers. More