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Parks Ford Lincoln of Gainesville

Gainesville, FL

4.3
1,774 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
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3333 North Main Street

Gainesville, FL

32609

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Showing 1,774 reviews

June 18, 2025

Great service. Adviser was very communicative and handled everything plus some. Will definitely be back again for next service More

by rkhagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great review! We're glad to hear your advisor took excellent care of you and kept you informed throughout the process. We look forward to seeing you again for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

Things went well. We did some computer research before going to the dealership so knew what we wanted. Jalen was still new but we had no problems with him. The only th More

by janet170
Recommend Dealer
Yes
Employees Worked With
Jalen Gillum
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your purchase and for sharing your experience! We’re glad to hear things went smoothly and that Jalen took good care of you. Congratulations on your new vehicle — we look forward to seeing you again when it’s time for your first service visit. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

Very polite nice bunch of people there. Had to have some costly repairs. Alex my advisor worked two different warrantees and got me outa there with a $100 bill. More

by richjayhayes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

It sucked scheduled appointment for 1pm didn't get done till 4:30 pm sucked More

by brianjohnson6852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know anyone there so can't leave a rating
Jun 19, 2025 -

Parks Ford Lincoln of Gainesville responded

I'm sorry to hear about your recent visit and the extended wait time. I made several attempts to call the number we have on file to speak with you directly. I’d like to do something to make the situation right and hope to continue earning your business moving forward. Please reach out to me at your convenience. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

Dealership tried to pull a fast one charging 200% markup on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for More

by kjonathan024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Muldoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your concerns. I appreciate you giving me the opportunity to speak with you directly. While it’s true that online pricing can sometimes be lower, we were able to order, receive, and install the part at our facility, and the service and pricing were approved at the time. To show our commitment to customer service, we applied a $67 credit to your FordPass points account. I’m glad we had the chance to review the charges together and that you left feeling satisfied. We look forward to seeing you again for future service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

As far as T can tell everything is OK. My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a More

by BLAZERCAT5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and for sharing your perspective, especially as a fellow Service Manager. You're absolutely right about the importance of communication, and I apologize that we fell short in keeping you updated. I appreciate the opportunity to learn from this and will work with the team to improve our follow-up process. We value your business and look forward to seeing you for your next service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

I loved coming back because of this beautiful lady. She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember More

by Joe Jacinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for the kind and thoughtful review! We’re grateful you gave us the opportunity to assist with your vehicle. I’m happy to hear everything worked out smoothly and that our team left such a great impression. We appreciate your recommendation and look forward to seeing you again when it’s time for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

It was my first experience and the service was amazing. The problem I had was getting the truck to get serviced. I requested pickup and delivery and they thought that I was going to drop it off at dealer More

by scottrgators
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and for giving us the opportunity to service your vehicle. I’m glad to hear the service itself was amazing. I apologize for the miscommunication regarding the pickup and delivery—this is something we’ll work on improving. We truly value your business and look forward to providing an even smoother experience next time. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 16, 2025

The service department is excellent trying to get you back on the road as soon as possible. More

by ladydi2953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Levin fixed or replaced everything that needed to be done and made me feel like a priority. More

by GATORCLARK069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We're glad Levin took great care of you and made you feel like a priority. We appreciate your business and look forward to seeing you again. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

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