Parks Ford Lincoln of Gainesville

James the sales person was great. Marcos the finance person explained all of the paperwork well so that I understood it all. Austin provided the technical training on the car's featur Marcos the finance person explained all of the paperwork well so that I understood it all. Austin provided the technical training on the car's features which was super helpful. Overall it was a smooth and painless sale that the entire team deserves credit for. I would purchase from Parks Hyundai again! More

Efficient The service staff was courteous and the problem with the vehicle explained and taken care of. After the fact I read that soy based products are used to cover the wires, which attracts rodents, and with the vehicle explained and taken care of. After the fact I read that soy based products are used to cover the wires, which attracts rodents, and a squirrel ate through mine. This is not covered by the standard warranty, which should have been since it's a know cause. More

Our representatives were very cordial, courteous and responsive to our needs. They were very prompt with follow-up on requirements and feedback. We even receive a thank you card in the mail. responsive to our needs. They were very prompt with follow-up on requirements and feedback. We even receive a thank you card in the mail. More

Extreme incompetence and knowledge of parts and accessories for the Hyundai Santa Cruz. They are however, experts in telling the customer what they think they want to hear. I have spent a major por accessories for the Hyundai Santa Cruz. They are however, experts in telling the customer what they think they want to hear. I have spent a major portion of my life and gas money running to and from the dealership for a problem which should’ve been handled in the first month of buying the car. I purchased the car in January And I’m still having the problem in getting the appropriate accessory installed. I am again scheduled for tomorrow and we will see if this trip will appropriately handle the problem. This experience has been so extreme that I will never buy another Hyundai vehicle from this dealership. Finally was scheduled to have new module installed in vehicle on the 19th. I was all prepared to take my Santa Cruz to dealership and wait on the installation. I received a phone call from service manager Luciano that morning asking if I would like him to send a driver to get my vehicle for the fix and return it to me. I graciously. Accepted his offer and a was sent to my home and picked up my car. It was delivered back to my home approximately four hours later and I immediately hooked it to my trailer to make sure all lights were working properly. Everything checked out so I let the driver Return to dealership. This never should’ve happened in the first place and seemed to be a total miscommunication with Hyundai at fault. It severely damaged my faith in the dealership. It is however over now and service tech Luciano has done everything to make me happy and resolve the issue. Thank you! More

Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

I had a great experience with this dealership the customer service was great and the team members I worked with also they did everything over the phone and delivered the vehicle to me. only complaint customer service was great and the team members I worked with also they did everything over the phone and delivered the vehicle to me. only complaint I have is that a oil change was not done to the vehicle before purchase and now a month later is needing a oil change More