Parks Ford Lincoln of Gainesville

What an amazing dealership to work with and even better people to take care of the customers they have coming in. Months ago we bought a brand new 2025 Ford F150 Raptor which we absolutely love. The deal t people to take care of the customers they have coming in. Months ago we bought a brand new 2025 Ford F150 Raptor which we absolutely love. The deal they made happen we really couldn’t believe but they did it anyways. We still wonder to this day why they made the deal but we are happy they did. We traded in our 2025 Ram 1500 Night Edition and never looked back. This is our 5th Raptor we have bought and really for the first time we feel like we weren’t taken advantage of or felt like the dealership was adding on cost. Very grateful for all those that worked the deal. Thank you so much. We will be back for more vehicles in the future. More

Dealership stood by their word. Wouldn't hesitate to buy from them again. Or recommend them. Wouldn't hesitate to buy from them again. Or recommend them. More

Came in for a scheduled transmission oil change on my 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock. My commute was one hour up and back. I wasted my time and would not recommend this dealership to anyone. More

We Enjoyed: A very unexpected & very much desired experience! Oliver is very gracious, respectful & deserving of his Successful Sales for PARKS Customers. The: "PARKS-FORD-TEAM": Ensured we felt experience! Oliver is very gracious, respectful & deserving of his Successful Sales for PARKS Customers. The: "PARKS-FORD-TEAM": Ensured we felt important & they worked hard (just like us) until after Midnight, YES on a TUESDAY. This "FORD_TEAM" is "Wide Open Throttle" on Customer Service! So have The MOST FUN FORD Experience that can be had! WE Love This PARKS-FORD-TEAM" ... FORD-SURE :) More

We made a drop off appointment for 3PM arrived 5 minutes late and our service rep told us that he wasn’t ready for us and I was asked to wait. After 25 minutes, my husband came in to wait with me. We were n late and our service rep told us that he wasn’t ready for us and I was asked to wait. After 25 minutes, my husband came in to wait with me. We were not checked in for an additional 20 minutes (total wait of 45 minutes.) We were only helped when my husband approached him and asked when we would be helped. My car was left running in the service lane for the majority of this time since we came in for a battery replacement. Although we called before to ensure the price worked for us, additional services were added that we had to then have remove and they made my husband wait on site for the entirety of the 3 hour appointment because although they gave us quotes and timeline guarantees over the phone, nothing told to us could be honored. They couldn’t confirm anything we had been told (by the same person) the day before. He was never given an opportunity to leave although we scheduled a drop off, he was always told to wait “just a few more minutes” while they got the service quote in order, and was given the run around on the price multiple times. Truly awful customer service overall. More

I had great customer service and they made my appointment for service very pleasant . I appreciated that for service very pleasant . I appreciated that More

Bill Stoufer is the reason I continue to come back to Parks Gord Gainesville. The customer service is always above and beyond my expectations. Parks Gord Gainesville. The customer service is always above and beyond my expectations. More

I've not filled any of these out before. But Ari has been my primary guy helping. He is so professional and helpful. He always has a smile and I feel confident in his consulting. The But Ari has been my primary guy helping. He is so professional and helpful. He always has a smile and I feel confident in his consulting. The visit that prompted this review was me bringing in my car after having had an oil consumption test. When I got home I noticed the splash guard was dragging on the ground so I returned to the dealership because I thought it was caused by someone doing the oil consumption test and accidentally dislogged it. When they went to video it ends up that it had already been dislodged. I'm grateful for the help from the mechanic and I offer my apology for insinuating that Park did anything wrong. Please pass that along. Ultimately it was fixed and I'm grateful for that More

Excellent service, was upfront with everything Alejandro explained what was wrong and walked me through my options. explained what was wrong and walked me through my options. More

It’s an nightmare to to get someone on the phone and it’s also a nightmare dealing with loaners also a nightmare dealing with loaners More