Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parks Ford Lincoln of Gainesville
Gainesville, FL
2,957 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,957 reviews
October 19, 2025
Poor customer service and communication. Recall took 6 plus weeks and all covered parts were not replaced. Car did not operate after completion. Battery dead on car also. Multi-point inspect Recall took 6 plus weeks and all covered parts were not replaced. Car did not operate after completion. Battery dead on car also. Multi-point inspections were different despite the car being held in service department the whole time. Did not offer rental or any accommodations. I would never recommend buying or getting car serviced there to anyone. More
by pat.erickson89
Verified Customer
October 18, 2025
I am Extremely pleased with my purchase and experience at Parks Ford of Gainesville , Florida. I highly recommend anyone interested in a Ford to come see them And drive away as a satisfied customer. at Parks Ford of Gainesville , Florida. I highly recommend anyone interested in a Ford to come see them And drive away as a satisfied customer. More
by Jo.mcd5421
Employees Worked With
Oliver
October 18, 2025
Great customer service. Was able to leave my car and come back. Answered all of my questions without hesitation and in a way that I was able to understand. Was able to leave my car and come back. Answered all of my questions without hesitation and in a way that I was able to understand. More
by rrburkes
Employees Worked With
Alejandro O'reilly
October 17, 2025
Told couldn't turn rotors due to mechanical issues with machines. Asked to bring SUV back the next day. Then told couldn't turn rotors because they would be too thin. Rotors on this SUV have never been tur machines. Asked to bring SUV back the next day. Then told couldn't turn rotors because they would be too thin. Rotors on this SUV have never been turned. Should be able to turn rotors several times before needing to be replaced. I don't ride the breaks or jam hard on them. Pretty much feel they just were looking for an easy way out and more money in their pocket, not that they couldn't turn my rotors. More
by oakley.victoria7
Employees Worked With
Devin
October 17, 2025
The service was great and Ari was excellent. He met when I arrived, and explained everything to me. The wait time was reasonable. He met when I arrived, and explained everything to me. The wait time was reasonable. More
by margaret.h.mccallum
Employees Worked With
October 16, 2025
They were very nice and quick with the service done on my car. Finished the services quicker than I thought it would take. car. Finished the services quicker than I thought it would take. More
by Holden
Employees Worked With
October 16, 2025
They did a great job with my car. Came in for an oil change and to check an issue that might be a bad battery even though it checked out fine with another shop. They did an extensive Came in for an oil change and to check an issue that might be a bad battery even though it checked out fine with another shop. They did an extensive test and found the battery needed to be replaced and it was covered under the warranty. More
by MKMcManus
Employees Worked With
October 15, 2025
While I’m sure that the staff does an amazing job the flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the da flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the day I’m supposed to pick up). They had no answers and i got hung up on 4 times throughout the day, waited on hold for 51 min and got hung up on (maybe the phone system is hard to use when pushing the button). The manager finally called after I sent an email to him finding him online. Monday, he assigned the car to another mechanic and they got the job done. Came in, they gave me a discount for the trouble and put a part under warranty (amazing - thank you for eating the cost) but when leaving, the car is doing exactly what i brought it in for. One problem was fixed but, the shaking of the steering wheel…. Still there. Sent me manager a video to explain, maybe we need to see to understand. He said oh no, bring it back in. They run ANOTHER diagnostic (not sure why it wasn’t found in the first one), and it’s a steering wheel coupler, that item is 0.95 online at Hyundai, they quoted me $1,100 for parts and labor. Picked my keys up and went to Jerry Auto & AC with the .95 part for them to put it in. More
by kyndraharmstrong
October 15, 2025
When I called to check about my vehicle, I was left on eternal hold multiple times. I was promised call back that I never received. I had to pay for the rental car because it was not warranted for one. eternal hold multiple times. I was promised call back that I never received. I had to pay for the rental car because it was not warranted for one. However, it took him three days to finally tell me my vehicle was ready. I have always been pleased with Parks Ford, but this last time has changed my mind. I may not buy another Ford from here More
by donnareinstra
Employees Worked With
