Parks Ford Hendersonville

SCOTT was very personal. . they took r he vehicle in and ran a diagnostic test on my car. I was there for a recall. They found other issues that needed addressed. Which should . they took r he vehicle in and ran a diagnostic test on my car. I was there for a recall. They found other issues that needed addressed. Which should've been done by 4:00. Work accomplished...but the technician broke a part that needed replaced. ( he didn't tell the service advisor) . Upon picking up the car I was informed of the problem. I was livid, that the problem wasn't fixed. Scott saw to it I had transportation for the day. The technician should be reprimanded. Over all the experience was good. I will come back for service again. More

I called for an appointment for “The Works” service at Quick Lane and was in and out in very quickly. Service representatives are very friendly and the waiting room is very comfortable. I use them for al Quick Lane and was in and out in very quickly. Service representatives are very friendly and the waiting room is very comfortable. I use them for all the time for my scheduled service needs. More

I highly recommend Mr. William green i have now bought four vehicles from him. Thank you. William green i have now bought four vehicles from him. Thank you. More

The service is timely never had trouble with my vehicle staff is polite and personable staff is polite and personable More

One week old car. Service engine light already on! Beyond disappointed. Service department can’t manage to fit me in for an entire week. Terrible experience! Do not re Service engine light already on! Beyond disappointed. Service department can’t manage to fit me in for an entire week. Terrible experience! Do not recommend. More

Very deceptive sales tactics. Their written offer is full of hidden fees. NC law mandates that a dealer can not charge any fees (not required by law) related to the sale or leas Their written offer is full of hidden fees. NC law mandates that a dealer can not charge any fees (not required by law) related to the sale or lease of a motor vehicle unless those fees (including amount) are conspicuously listed in the dealership and are disclosed (including amounts) "whenever the dealer engages in the price advertising of vehicles." Not being able to find a disclosure of the amounts of any fees on their website or AutoTrader, I was unpleasantly surprised when the written offer was chalked full of hidden fees. Not to mention that the "Market Value" listed was $1000 more than the total new MSRP of the 5 year old car! The written offer I received had a mandatory $599 LoJack fee, a $789 doc fee, a $49 electronic filing fee, and a $1 temp plate fee. On top of that, they charged a $68 title fee when the SC title fee is $15 and the registration fee is $40. There is no disclosure as to what the $13 difference is for. After challenging the sales manager, Chris White, on the lack of disclosure, he gave me the attached photos as evidence that they comply with NC law and offered to reduce the price $50. He said the law prohibits waiving the doc fee (silent on the $68 title fee, or the LiJack fee) when, in fact, the law expressly allows the dealer, at its discretion, and I quote, "to decide not to charge an administrative, origination, documentary, procurement, or other similar administrative fee or reducing the amount of the fee in certain cases, as the dealer may deem appropriate." When called out again for his dishonesty, Chris White claimed, "as a multi-million dollar corporation, we would never subject ourselves to a discrimination claim - everyone gets the same prices and fees, every single time." I am so glad I did not drive all the way there to have to get up and walk out!! At least they saved me that trouble. More

Scott was very interested in getting my vehicle issue corrected. He did a great job keeping me informed on the status of the repairs. corrected. He did a great job keeping me informed on the status of the repairs. More

Willie, Roger, and Manny did an excellent job selling us a new Bronco. Excellent experience. a new Bronco. Excellent experience. More

One of the easier car purchases I’ve made. Received pricing in writing quickly and they were willing to work with me on several items with very little back and forth. Dealership was collecting Received pricing in writing quickly and they were willing to work with me on several items with very little back and forth. Dealership was collecting and distributing disaster supplies (hurricane Helene) from the office which I thought was awesome. More

Always have had great experiences, Salesman Willie G is the best! Just went in for an oil change, associates in the service department were helpful and friendly! the best! Just went in for an oil change, associates in the service department were helpful and friendly! More