Parks Ford Hendersonville
Hendersonville, NC
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Polite, professional, clean showroom, efficient operation Only a vehicle inspection but by all indicators, I shall bring repair and maintenance tasks to them operation Only a vehicle inspection but by all indicators, I shall bring repair and maintenance tasks to them More
I had my first oil change and a couple other small things done. Kolby was fantastic! From the time I got there (waited for my truck to be done), I listened how he communicated with everyone, and was so impre done. Kolby was fantastic! From the time I got there (waited for my truck to be done), I listened how he communicated with everyone, and was so impressed. He obviously takes great pride in his job and strives to make everyone's experience the best. I will definitely look for him when I return for my next oil change More
I had a recall done, that was fine. But they suggested other stuff , that needed done. The work was done, after the technician made a mistake in accomplishing the job. I had to wait an But they suggested other stuff , that needed done. The work was done, after the technician made a mistake in accomplishing the job. I had to wait an extra day. They also said I needed tires, rotating the tires was part of the process, but not done. Now I've got to go to another dealer to have tires installed. More
Very disappointed honestly, when my truck binds there is a popping noise in the rear end. Either a strut or a shock. I’ve been through the whole “we didn’t hear anything” and I got to hear that once again. a popping noise in the rear end. Either a strut or a shock. I’ve been through the whole “we didn’t hear anything” and I got to hear that once again. Luckily I had a video of it so I sent that. Still can’t find nothing. Was told it was my tire noise. I’ve owned a bunch of mud tires and they all sound the same. My truck literally made the noise before I left the parking lot from picking it up after nobody could hear anything. Very disappointed to say the least. More
SCOTT was very personal. . they took r he vehicle in and ran a diagnostic test on my car. I was there for a recall. They found other issues that needed addressed. Which should . they took r he vehicle in and ran a diagnostic test on my car. I was there for a recall. They found other issues that needed addressed. Which should've been done by 4:00. Work accomplished...but the technician broke a part that needed replaced. ( he didn't tell the service advisor) . Upon picking up the car I was informed of the problem. I was livid, that the problem wasn't fixed. Scott saw to it I had transportation for the day. The technician should be reprimanded. Over all the experience was good. I will come back for service again. More
I called for an appointment for “The Works” service at Quick Lane and was in and out in very quickly. Service representatives are very friendly and the waiting room is very comfortable. I use them for al Quick Lane and was in and out in very quickly. Service representatives are very friendly and the waiting room is very comfortable. I use them for all the time for my scheduled service needs. More
One week old car. Service engine light already on! Beyond disappointed. Service department can’t manage to fit me in for an entire week. Terrible experience! Do not re Service engine light already on! Beyond disappointed. Service department can’t manage to fit me in for an entire week. Terrible experience! Do not recommend. More