Parks Ford Hendersonville

Lack of communication, terrible customer service I don't even know where to begin except to say that I seriously regret trading my car here. I went on Wednesday, April 24, 2019 to look at a used Esca I don't even know where to begin except to say that I seriously regret trading my car here. I went on Wednesday, April 24, 2019 to look at a used Escape I saw online. It is a 2017 Titanium. I was looking to trade in my Explorer for something a little cheaper and more fuel efficient. The Escape had everything I wanted except leather. We negotiated them putting leather and a tow hitch on the car when I agreed to trade that evening. Chuck, sales manager, said that they would try to come pick the car up and deliver back to me when it is time to get all of this completed and they would provide me with a loaner car. I was the last customer of the day and did not leave there until after 8 pm. They sent me, a single female, out after 8pm with nearly an hour drive home with less than 1/4 tank of gas. Brooke, sales person, called me at the beginning of the following week to set up a time for me to drop the car off on Wednesday as she was unable to pick it up. The leather guy had the leather in stock and would need all day Thursday into Friday to complete the job. I get it, it's out of the way for them to come to me. I asked her about a loaner car, she told me there were none available. I asked her what I was supposed to drive during the process, she said she would call me back, she never did. I arranged my own transportation and took the car at 11:00 Wednesday to drop it off. I had previously asked Brooke about the cost to have an extra key made as they only had 1 when I bought the car. She told me the cost would be $149. When I dropped the car off I told her to have the spare key made. Brooke called me around 3:30 Thursday for my credit card information to pay the key guy. Once she took the number she stated the total with everything was $189. I asked her where the extra $40 came from. She stated that she quoted me what the used car manager told her and this is the price the key guy is giving her. She has no explanation of the difference. She offered to pay me the $40 out of her pocket and I declined as that is not fair to her. I asked her what time I can pick my car up the following day and she said she would have to call me back. I asked her if the tow hitch had already been installed and she said she would find out and let me know when she called me back. She never called me back. I called on Friday to find out what time I can come get my car, as I need to arrange transportation, Brooke is not there and nobody knows where my car is. I finally get to speak to Chuck and he says he will find out where it is and call me back. I finally called him back an hour or so later. The leather guy still has my car because he did not have the leather in stock. I said I thought he did and Chuck informed me that what he had was the wrong stitching. Chuck offered me a loaner car for the weekend as my car will be finished Monday or Tuesday. I call Monday and am unable to speak with anyone and nobody calls me back. I call Tuesday and neither Brooke or Chuck are there. The receptionist informs me that my car will not be completed until tomorrow. The loaner car is only written out to me until Tuesday, she said she will have the used sales manager call me back. I am still waiting.... I would not recommend this dealership to anyone. Ever. More

Very poor service I made an appointment for 11 am to have my oil changed and tires rotated. I was told that they would bring the car into the garage at 12. It would the I made an appointment for 11 am to have my oil changed and tires rotated. I was told that they would bring the car into the garage at 12. It would then take at least 30 minutes to complete the scheduled work. Extremely poor service. AND I purchased the vehicle there. Beware of delearships like Four Season's Ford More

Honest All Personnel there exceeded our expectations as far as service and as far as working with us on sales. they were very helpful in all steps of the pro All Personnel there exceeded our expectations as far as service and as far as working with us on sales. they were very helpful in all steps of the process and took care of all the things needed to make the deal. They even took care of us after the deal as well. More

My experience at Four Seasons Ford I was treated very well and they are truly a caring dealership and explained everything . I would highly recommended this dealership to anyone for the I was treated very well and they are truly a caring dealership and explained everything . I would highly recommended this dealership to anyone for their personable and kindness they gave me,,, More

First Class all the way Easiest, quickest, nicest transaction I've had in 40 years of buying vehicles. Thank you Troy, Rick, and Greg for all your help making this happen! Easiest, quickest, nicest transaction I've had in 40 years of buying vehicles. Thank you Troy, Rick, and Greg for all your help making this happen! More

I am more than pleased with my expierence at 4 seasons ford. Rick and Brooke were excellent. We were affraid we wouldn't be able to get a bigger car because we were quite a bit upside down. Rick went way above t Rick and Brooke were excellent. We were affraid we wouldn't be able to get a bigger car because we were quite a bit upside down. Rick went way above to get us in a brand new bigger car. Julianne and Diana both called me before hand to set things up for us. Brooke was so great with my son, she took him everywhere and then sat with him while we signed all of the paperwork. I have went to one other ford dealership in the past and will go nowhere else now. Thank you all. More

excellent experience Salesman was very helpful, patient and understanding of our needs. He is always available for further assistance. I have already refferred several fri Salesman was very helpful, patient and understanding of our needs. He is always available for further assistance. I have already refferred several friends to him. More

Helpful , Friendly , and efficient Service Helpful , Friendly , and Efficient Service The Service department are great ! They did the work in a timely fashion and could not have been more cou Helpful , Friendly , and Efficient Service The Service department are great ! They did the work in a timely fashion and could not have been more courteous . The entire staff is very friendly and helpful. They are both professional and care about building a lasting customer relationship . That is very important from a customer view point ! More

Really good customer service and a awesome buying experience Greg b in sales worked with me and my wife over a few months helping us pick out what we wanted. And helped in every way he could. Greg b in sales worked with me and my wife over a few months helping us pick out what we wanted. And helped in every way he could. More

Sold a Lemon I was sold a lemon that I bought and paid cash for that day. by an incompetent dealer with 3 days work experience who had to Google info on my car in I was sold a lemon that I bought and paid cash for that day. by an incompetent dealer with 3 days work experience who had to Google info on my car in order to answer my questions. I was told car had no problems in great shape. Car leaks everytime it rains. Shady dealership that lies and cheats people out of their money! More