Parks Ford Hendersonville

Great visit Oil change and tire rotation went well. Very timely and very courteous employees. Also suggested my battery was weak. Technician was right on! Thanks Oil change and tire rotation went well. Very timely and very courteous employees. Also suggested my battery was weak. Technician was right on! Thanks for your help. More

Oil change and recall work All service on my truck and my wife’s Escape has been performed at Four Seasons Ford. I have always been satisfied with the customer service. All service on my truck and my wife’s Escape has been performed at Four Seasons Ford. I have always been satisfied with the customer service. More

Terrible Service Experience As a customer of this dealership for over 22 years, I have purchased three new Expeditions and spent ten's of thousands of dollars in service. When th As a customer of this dealership for over 22 years, I have purchased three new Expeditions and spent ten's of thousands of dollars in service. When this dealership was owned by the Easler family under Brain Easler Ford and Mac Easler Ford I never had an issue with service, but since it was purchased by the Gregg family and is now run under Four Seasons Ford I have had a number of issues with unsafe work and damage. Recently I had my brand new 2019 Ford Expedition in for service. When I picked my vehicle up I immediately noticed paint damage to the area they had worked on and brought it to the attention of the service manager. I got the rolled eye treatment and was given a bottle of touch-up paint to try to fill-in the gash myself that the tech made while trying to remove a clip on the front bumper. Needless to say, the gash was to deep too fill in with paint alone, so I re-contacted the service manager regarding the damage. With no apology, I was told that they could send the vehicle out to have the bumper resprayed. After checking with three body shops, I was advised that the only way to correctly repair the damage was to replace the bumper and have it resprayed. In speaking with the service manager again, I was told that they would not pay to replace the part they damaged. I reached out to the general manager, Matt Harper and the owner Roger Gregg but have not received a return call or reply to my letter. In turn, I reached out to Kinyeta Simmons at Ford customer service who says she tried to work with the service manager on my behalf to rectify this issue, but had no success. In short, do not purchase or take your expensive vehicle to this dealer for service. This dealership will gladly take your money, but if an issue arises do not expect any reply from management as they truly do not care. Their only concern is the bottom line and if your $70k vehicle gets damaged in the course of them taking short cuts, don't be surprised. More

Truck sold right out from under us Dealership courted us for 3 weeks on a 2019 truck. We finally agreed to a price. They ran a credit report for financing on Tuesday and we were to si Dealership courted us for 3 weeks on a 2019 truck. We finally agreed to a price. They ran a credit report for financing on Tuesday and we were to sign papers on Wednesday. Just as we were walking out the door we got a phone call from the salesman stating they just sold vehicle. I guess someone else agreed to pay more money for the vehicle. More

Excellent service! And very kind and courteous. I’m very grateful to have them service my car and will refer people to Quicklane any chance I get. grateful to have them service my car and will refer people to Quicklane any chance I get. More

New Ranger Purchase Very pleasant and extremely helpful to work with through the process of finding and purchasing the new Ranger I was looking for. No problem recommendi Very pleasant and extremely helpful to work with through the process of finding and purchasing the new Ranger I was looking for. No problem recommending them to any of my friends or others More

Sold us a car that had the engine light go on within 30min of purchase. They made every attempt to fix. 4 weeks later no car and now want to cancel the purchase since they said they have lost too much m 30min of purchase. They made every attempt to fix. 4 weeks later no car and now want to cancel the purchase since they said they have lost too much money on fixing. More

All was good However I am waiting for spare key and All was good However I am waiting for spare key and owners manual to be mailed to me Was very pleased that josh offered to deliver vehicle to me All was good However I am waiting for spare key and owners manual to be mailed to me Was very pleased that josh offered to deliver vehicle to me Would have taken my full day if I needed to drive to dealership More

75000 mile check up. The work was done quite quickly and efficiently. they only focused on repairs that were actually needed. The staff on duty was friendly and accom The work was done quite quickly and efficiently. they only focused on repairs that were actually needed. The staff on duty was friendly and accommodating. More

Here for the customer They displayed desire of getting me what I needed and could afford. I did not feel pressure or persuaded like other car buying experiences. I was pl They displayed desire of getting me what I needed and could afford. I did not feel pressure or persuaded like other car buying experiences. I was pleased with the speed of the transaction. Thank you, Justin, Luke, and Matt! More