Parks Ford Hendersonville

hole in intake eric is really good-took me in, took care of business.Good person to talk to-lots of information.My truck is fixed.Eric explained what happened and fi eric is really good-took me in, took care of business.Good person to talk to-lots of information.My truck is fixed.Eric explained what happened and fixed it. More

Friendly staff and great service This past experience was a good one. Had the truck serviced and they did a great job. Staff was very friendly, and I look forward to using them more This past experience was a good one. Had the truck serviced and they did a great job. Staff was very friendly, and I look forward to using them more in the future. Thanks!! More

Quick service and good customer service. I was just there for my annual inspection, but done promptly. Answered my additional questions. I would recommend and return. for my annual inspection, but done promptly. Answered my additional questions. I would recommend and return. More

Terrible ownership and management.Quick Lane forgot to tighten the oil filter during an oil change and it caused all the oil to leak out and the motor locked up. I had to have the motor replaced.The Servi tighten the oil filter during an oil change and it caused all the oil to leak out and the motor locked up. I had to have the motor replaced.The Service Department manager was helpful and friendly but it took over a month to get my truck back and I never heard anything from the management.You would think with such a major issue like this someone would call and apologize but apparently the ownership doesn’t care about customer service. More

Great Sales and I have searched for the perfect car for my granddaughter and saw a description for a good car. When I arrived, It was sold, But a salesperson came gal I have searched for the perfect car for my granddaughter and saw a description for a good car. When I arrived, It was sold, But a salesperson came galloping up on the chariot and stropped me from leaving with his great personality and sidekick. They pointed out a better car. Josh and Garrett did a wonderful and professional presentation about the "whys" of this vehicle and convinced me to give it a try..I later returning with my wife and Josh did a great job selling her on the vehicle and we bought it. Not my usual dealer, but Josh and Garrett did such a good job I will come back. Good Crew and it was a great experience. More

I don’t think I can say enough about this dealership, every concern I had was fixed every promise made was kept. I am by far blown away at the service they provided. I will be looking for another car for every concern I had was fixed every promise made was kept. I am by far blown away at the service they provided. I will be looking for another car for myself in 2 years ( this one was for my daughter) and I will definitely be coming here first. More

Finally, a dealership that you can feel comfortable with When I bought my truck at Four Seasons Ford in September of 2019, it was a really good experience. No pressure, the salesperson, Josh Halford, was gr When I bought my truck at Four Seasons Ford in September of 2019, it was a really good experience. No pressure, the salesperson, Josh Halford, was great to work with. When I took the truck in for it's first service the experience was again very satisfying. Yes, they aren't the biggest, or have the largest inventory. If you want that, go somewhere else, and feel like you are just another sale. If you want to leave the dealership feeling good about your purchase, go to Four Seasons. I promise you will leave happy. And this is not my local Ford dealer. I drove 2 hours each way to this dealership. Even for the first service. That speaks for itself. More

Great visit Oil change and tire rotation went well. Very timely and very courteous employees. Also suggested my battery was weak. Technician was right on! Thanks Oil change and tire rotation went well. Very timely and very courteous employees. Also suggested my battery was weak. Technician was right on! Thanks for your help. More

Oil change and recall work All service on my truck and my wife’s Escape has been performed at Four Seasons Ford. I have always been satisfied with the customer service. All service on my truck and my wife’s Escape has been performed at Four Seasons Ford. I have always been satisfied with the customer service. More

Terrible Service Experience As a customer of this dealership for over 22 years, I have purchased three new Expeditions and spent ten's of thousands of dollars in service. When th As a customer of this dealership for over 22 years, I have purchased three new Expeditions and spent ten's of thousands of dollars in service. When this dealership was owned by the Easler family under Brain Easler Ford and Mac Easler Ford I never had an issue with service, but since it was purchased by the Gregg family and is now run under Four Seasons Ford I have had a number of issues with unsafe work and damage. Recently I had my brand new 2019 Ford Expedition in for service. When I picked my vehicle up I immediately noticed paint damage to the area they had worked on and brought it to the attention of the service manager. I got the rolled eye treatment and was given a bottle of touch-up paint to try to fill-in the gash myself that the tech made while trying to remove a clip on the front bumper. Needless to say, the gash was to deep too fill in with paint alone, so I re-contacted the service manager regarding the damage. With no apology, I was told that they could send the vehicle out to have the bumper resprayed. After checking with three body shops, I was advised that the only way to correctly repair the damage was to replace the bumper and have it resprayed. In speaking with the service manager again, I was told that they would not pay to replace the part they damaged. I reached out to the general manager, Matt Harper and the owner Roger Gregg but have not received a return call or reply to my letter. In turn, I reached out to Kinyeta Simmons at Ford customer service who says she tried to work with the service manager on my behalf to rectify this issue, but had no success. In short, do not purchase or take your expensive vehicle to this dealer for service. This dealership will gladly take your money, but if an issue arises do not expect any reply from management as they truly do not care. Their only concern is the bottom line and if your $70k vehicle gets damaged in the course of them taking short cuts, don't be surprised. More