Parks Buick GMC Greenville

UNBELIEVABLY AWFUL (attempt at) PURCHASE EXPERIENCE! I have price alerts for [loads of specific criteria] for a full-size SUV I’ve been searching for, on and off for well over a year. After a price drop t have price alerts for [loads of specific criteria] for a full-size SUV I’ve been searching for, on and off for well over a year. After a price drop triggered my Autotrader alerts, I quickly called and spoke with a sales associate to purchase the vehicle (2015 GMC Yukon XL Denali). I verified THIS SPECIFIC vehicle’s VIN specs, pictures & details on SIX different websites (CarGurus, Edmunds, and 3 different “Parks Auto Group” sites.) Sales rep (Hunter) took my call (within minutes of the alert), and after a verbal agreement for full-price, he agreed to remove the “for sale” sign, and said we’d finish paperwork in the morning (just closed minutes earlier; Thurs). I told him I’ve had multiple people break promises to me in the past over similar vehicles (including being in transit with cash for pick up, multiple times) and told him how upset I’d be if other offers were taken or the vehicle was sold, after my full price offer was taken. I continued to follow purchasing procedures, as I have countless times in the past: (financing approval from Cap1/Chase, add to insurance, schedule DMV appt; booked for weeks out, etc). That evening (still seeing the vehicle advertised on multiple partnering sites) I made an inquiry online and received communication from another sales rep (Priscilla) who said “the vehicle is still available”. I replied to both her and Hunter, reiterating that I already made a full-price agreement to purchase. Fast forward to day 2: I get a call back from Hunter saying “Apologies, my manager said we actually can’t ‘hold’ the vehicle for you (while waiting for financing, pickup, etc). To this I stated: “No problem! I can pay it cash, in-full!“. Then I’m told “Actually, the vehicle was priced wrong and can’t be sold.” BULL CRAP!! I asked to speak with the manager giving that info (Cedrick) who went on to tell me “it also hasn’t been through our inspection/service center yet.” WTH?! WHY IS IT LISTED ON 6 SITES? Not letting up, I’m promised a call back later that day (Fri) with findings and a price. I received an SMS text message at 6PM EST from Cedrick saying a personal matter came up, and he’d call out to me tomorrow. I was displeased at this, but still agreed to wait (more). I sent a detailed message response to Cedrick proposing scheduled times, but after not getting anything set in stone, simply coordinated a time window for me calling back (Sat @ 6PM EST). The 48-hour wait for the call from Cedrick (the General Service Manager of the Buick/GMC office) was a HUGE WASTE OF TIME. After asking his findings, he stated simply “I don’t know what you’re wanting - I just know what I can sell the car for…“. He gave only excuses to my (multiple) mentions over-promise / under-delivery. (NOTE: He never stated a price on the call; not once!). I asked him to  “READ THE T&C’S ON OUR WEBSITE!” before stating “No need to call me back.” and HUNG UP THE PHONE ON ME! I called another one of (the 6) Parks Auto Group dealerships, voiced my need for an escalation, and requested an email for an administrator. I was provided with 2 emails, and was told they were top-level officials. I cc’d them an 8-paragraph play-by-play of the four representatives, sent 2 LIVE screen captures of the sites on Loom video recordings, and requested AGAIN to purchase the vehicle for full-price. This was EOD Saturday. I received no responses later Saturday, and offices are closed Sundays. However, it did show the video recordings were watched; so at least someone is monitoring (although not acknowledging). Since this wasn’t resolved, it flowed into Monday morning. The call back was from Kevin, the GSM of the location with the vehicle in question; also the immediate supervisor to Cedrick (prior). Kevin was more professional, and said he’d follow later in the day, following an inspection and assessment of the vehicle. Within a few hours, I received some photos from Kevin (of light cosmetic damage on a front fender) for disclosure - I affirmed the damage was minimal/not a concern (I’d happily take it un-fixed). Kevin followed up a couple hours later and stated - “So, the vehicle didn’t pass our inspection, isn’t worth it to us to repair/resell, and we’re not willing to sell it through the dealership w/a guarantee.” To this my response was “FINE. I have a DEALER’S LICENSE and will purchase it AS-IS, IN CASH!“. Kevin plainly refused. (Keep in mind I’m 96+ hours into this project): I’m now escalated to the COO of the Parks Auto Group - Larry Phelps. Larry was certainly the most professional Official I spoke to, and I told him from the start that ‘I was gracious for his time, and apologized it had to reach him’. We both reiterated 30 minutes of talking points, and Larry promised an answer/price before end of day. Great! Larry promptly reached out to me later with his findings/offer in compromise, which was as follows: “ OK Ryan, so the ACV (actual cash value) of this SUV is ~$28K. That stated, it didn’t pass our inspection, and we aren’t interested in repairing/recertifying it. Our cash offer (using my dealers license) would be $26,800.00” What a LOAD OF BULL$#!+. ! (One of my business mentors is an nationally acclaimed industry sales training Professional - and after reading/listening/reviewing to my points (jointly), he advised me to SUE THEM! Epic - I wish I had the time, 😂). Here’s the bottom-line about Parks Auto Group, out of the Carolina’s: BAIT & SWITCH - FALSE ADVERTISING!!! Listed price is “haven’t cleared inspections, can’t be held, don’t take deposits, price isn’t correct…” TOTAL FRIGGIN’ JOKE!! 5 reps made 20+ excuses, countless apologies, gate-guarded by three STUPERvisors , and wasted over 4.5 hours in total, over a five day period. ZERO ACCOUNTABILITY - DIRTY ROTTEN $$$ TACTICS!! More

Be careful if you plan to do business with these folks. Their high volume stance means that many details are missed and communication is poor at best. The negotiation was easy, and we were then asked to wr Their high volume stance means that many details are missed and communication is poor at best. The negotiation was easy, and we were then asked to write a review before anything else took place. After hours of being stuck there they tried to sneak in unagreed too fees and general lack of oversite of what they were doing. I want to make sure others are aware that they can expect to not receive calls back, their constant attempts to add cost to the deal and total lack of follow through. Would not buy here again. More

I emailed about a used Range Rover and all I got back was an automated response asking if I had any questions to which I replied. I waited a couple of days and never heard back so I emailed them again and go an automated response asking if I had any questions to which I replied. I waited a couple of days and never heard back so I emailed them again and got back the same automated email. I finally called in and asked to speak to a manager and spoke to a "Cedric" who said he was a manager and explained my experience to him. He found my emails i the system and said he would personally work out a deal for me and here it is 2 days later and he still has not contacted me. This makes me think that if I did buy a car there and had a problem I guess I would be ignored as well. More

I drove 4 hours to trade my car with them for a new car. Once the deal was done they've been ignoring emails and dodging my calls. I've been trying to reach someone, anyone, to help with the missing key the Once the deal was done they've been ignoring emails and dodging my calls. I've been trying to reach someone, anyone, to help with the missing key they couldn't find at the time of purchase but still owe me 4 months later More

We were sold a LEMON. We had not even made our first payment yet and our engine caught fire going 65mph down a straight highway on I-40W. 30 days later - we STILL have no truck and GMC has done absolute payment yet and our engine caught fire going 65mph down a straight highway on I-40W. 30 days later - we STILL have no truck and GMC has done absolutely nothing about it. We have had to pay thousands in towing expenses and an RV transport. My husband is a traveling ER nurse serving in crisis areas for COVID. We were pulling our 9,000lb trailer behind a 2500HD GMC Sierra, way under the max towing capacity when we heard a pop and saw flames out of the passenger side wheel well. We are lucky my husband remembered we had a fire extinguisher in the RV otherwise who knows what could have happened. We had to get two tows the night of the accident, an RV transport the next day because his job started in Arizona and we had to be there and we are out rental car expenses as well. This process has been ridiculous and we are shocked at how uninvolved GMC has been. We would like to be reimbursed our towing expenses and rental car fees. We would like a new truck since the 2021 we bought caught fire before we could even make our first payment on it. We are extremely disappointed in GMC. We have been told by many that GMC will “stand by their brand” but we have YET to see it. Ready to take our business elsewhere. More

Awesome young lady (Olivia) to work with, worked to make sure that we were happy and pleased with the deal we got. Keep up the Great work. sure that we were happy and pleased with the deal we got. Keep up the Great work. More

Man I was in there Friday best experience ever buying a truck everyone in the sales department was great I still have a smile on my face chris kuso was awesome the whole sales team high five you guys I ea truck everyone in the sales department was great I still have a smile on my face chris kuso was awesome the whole sales team high five you guys I earned a new customer you will be seeing me again I can promise you this chris Lynn the sales manger everyone in this department is awesome and yall should be really happy to have them on your team More

I would like to thank Xavier T for assisting me in finding my new GMC Terrain 2.0 turbo that I upgraded from my previous 2019 model after it was totaled in an accident. That was a terrible life event finding my new GMC Terrain 2.0 turbo that I upgraded from my previous 2019 model after it was totaled in an accident. That was a terrible life event/experience and Xavier worked with me to find what I was looking for and I am very pleased with his efforts, professionalism, and care and commitment to me and coming to an agreeable price. More

Michael Leila was a great help in buying my car. Very friendly guy and works hard at getting you what you want. I would definitely buy from them again friendly guy and works hard at getting you what you want. I would definitely buy from them again More

Michael Koenig made my buying experience with Parks top notch. I told him what I was looking for and he delivered!!! Michael will be the main reason I go back for future business notch. I told him what I was looking for and he delivered!!! Michael will be the main reason I go back for future business More