Parks Buick GMC Greenville

Service here is always good but this time the pickup process was especially frustrating and unprofessional. When I arrived to pick up my car one service manager was discussing an engine replacement with process was especially frustrating and unprofessional. When I arrived to pick up my car one service manager was discussing an engine replacement with a customer. Another service manager was standing there listening in. A third was staring at her computer screen. They all saw me, but no one made a move for almost five minutes to see what I needed. Not exactly what I would call "customer focused." More

I had a great experience in purchasing my new vehicle at Parks Buick. Olivia Gray is a great customer service sales agent. She assisted me during my first purchase of my Buick enclave in 2021. I was fortun Parks Buick. Olivia Gray is a great customer service sales agent. She assisted me during my first purchase of my Buick enclave in 2021. I was fortunate enough to have her to be able to assist me during my second purchase of my 2023 Buick enclave she has a great asset to the company, I would highly recommend her for any other future customers. The finance manager and others were really nice during our visit. More

Richard was a great service contact in service. He was great at keeping me posted on the service of my 2020 Encore GX. Unfortunately Parks has a “Miscellaneous” fee of $15 for every service i He was great at keeping me posted on the service of my 2020 Encore GX. Unfortunately Parks has a “Miscellaneous” fee of $15 for every service invoice. Frankly this is a garbage fee which is not advertised in the quotes for service. As an owner of 2 late model Buicks I will take my service elsewhere. This is a fee that has no justification and puts service folks and cashiers in a terrible position of trying to explain the unexplainable. Leadership of Parks need to own this and drop it! More

The dealership was helpful during the whole car buying process. Overall a very good experience process. Overall a very good experience More

I think the service was excellent and they answered my question about my Silverado thanks 👍🏽 question about my Silverado thanks 👍🏽 More

Ryan was my service writer and did a great job keeping me up to date on what was going on with my truck. It had been a while since I had been to Parks and the improvements with the service department have up to date on what was going on with my truck. It had been a while since I had been to Parks and the improvements with the service department have improved the customer experience. More

Wayne and Lynn treated us like family We felt that they listened to what we were looking for they listened to what we were looking for More

Stephanie was great and helped in many ways. made it a nice experience. Thank you made it a nice experience. Thank you More

They helped me get a vehicle for my boyfriend work… they talked thru process, and we knew what happened next. We had a problem with the install but it was resolved shortly. They do help their customers. talked thru process, and we knew what happened next. We had a problem with the install but it was resolved shortly. They do help their customers. More

The employees there are very helpful and polite. They called me to let me know when my car was ready for pickup. Very efficient! They called me to let me know when my car was ready for pickup. Very efficient! More