Parks Acura

Unethical and Unkind My husband and I scheduled an appointment to see a particular vehicle this evening. We had to rearrange our work day to make this work. On our way the My husband and I scheduled an appointment to see a particular vehicle this evening. We had to rearrange our work day to make this work. On our way there, we received a call and were told they sold the vehicle. Terrible and unethical way to treat people. More

Reliable Service Department Excellent-I recommend to everyone! I trust that they will make my car dependable for a long time. People that work there are wonder Service Department Excellent-I recommend to everyone! I trust that they will make my car dependable for a long time. People that work there are wonderful! Thank you. My car feels like new when I get it back. More

Very good service I have some more work to do with my Audi .I will definitely have the best option to get help from them. Thank you for your help. I have some more work to do with my Audi .I will definitely have the best option to get help from them. Thank you for your help. More

I felt well taken care of Very professional and friendly, service is always timely and the car looks awesome when I pick it up. Greg and Greg are the best, good help is a trea Very professional and friendly, service is always timely and the car looks awesome when I pick it up. Greg and Greg are the best, good help is a treasure Thank you Duncan Audi! More

Outstanding customer service I have always dreaded the thought of trying to trade or purchase a used car due to bad past experiences. I must say that my recent experience at Dunca I have always dreaded the thought of trying to trade or purchase a used car due to bad past experiences. I must say that my recent experience at Duncan on Peters Creek Road in Roanoke put those fears at rest. They have the best salesman ever, Mr. Arthur Beane. He is a young guy but has the best attitude, He has provided and continues to provide the best customer service I believe i have ever had. That is a rare thing to find in this day and time. He is simply the best car lot person i have ever came across. I also must commend the loan manager for having a great sense of humor and making the paperwork part of the experience a joy. We had one issue and together the loan manager and Mr. Beane fixed it to our satisfaction immediately. I am very pleased and will be telling all my friends and family about my good car buying experience. Tracy A. More

Great new car sales If you are looking for a new Audi, Bill is your guy. No pressure sales and he allows the buyer time to make the right choice of vehicle for your need If you are looking for a new Audi, Bill is your guy. No pressure sales and he allows the buyer time to make the right choice of vehicle for your needs. Bill will not steer you wrong when your're looking for a new Audi. More

Knowledge with Integrity Thank you Duncan Acura Audi for having exceptional sales professionals like Bill Call. In the last twelve or more years we have purchased four Audi’s Thank you Duncan Acura Audi for having exceptional sales professionals like Bill Call. In the last twelve or more years we have purchased four Audi’s all from Bill. He is totally committed to helping his clients as in our last purchase, he had to locate the Q7 that we wanted in another state and transport it to Roanoke. Bill provides stellar service to his clients. Some of us even consider him a friend. More

Great Dealership with pleasant and helpfu Outstanding Staff! Have enjoyed working with several Duncan Dealerships...good service and attention to our needs. This is my second Audi purchase and I am anxious to se Have enjoyed working with several Duncan Dealerships...good service and attention to our needs. This is my second Audi purchase and I am anxious to see this service and attention continue! More

Service techs of distinction The service received was thorough and completed in a timely manner. The two Duncan Acura representatives who assisted me, Rodney Anthony and Lynwood The service received was thorough and completed in a timely manner. The two Duncan Acura representatives who assisted me, Rodney Anthony and Lynwood Creel, were helpful and accommodating, taking care of details that marked their service with excellence. My car was received repaired, and with a car cleaning which was exceptional, the best I have ever experienced. More

Rodney Anthony Service I had power steering failure on my Acura Wagon, not an easy problem when your livelihood involves driving. Rodney Anthony went above and beyond to I had power steering failure on my Acura Wagon, not an easy problem when your livelihood involves driving. Rodney Anthony went above and beyond to make this a painfree repair with a minimum of inconvenience for me. Since this was my introduction to Duncan Acura, I wanted to be certain that everyone knew Rodney makes an amazing first impression, and I felt fortunate to have dealt with him. More