Parks Acura

Excellent Sales and Service Leslie Thomas helped me pick a great 4WD car despite my limited budget. Although she had an injured foot, it didn't slow her down. Jim Sanders worked Leslie Thomas helped me pick a great 4WD car despite my limited budget. Although she had an injured foot, it didn't slow her down. Jim Sanders worked quickly and efficiently to get me great financing. The car was quickly prepped for delivery. A great experience overall! More

my experience was great! The sales team was great in meeting my needs and answering all my questions. Finance gave me a great rate, better than my bank, which gave me a lower The sales team was great in meeting my needs and answering all my questions. Finance gave me a great rate, better than my bank, which gave me a lower payment. I was very happy I decided to make the trip and purchase my vehicle there. More

MARVELOUS!!!!!!!!! Top shelf experience! Professional and prompt answers to all my questions.... The first time in my 3 decades of purchasing vehicles that I felt Top shelf experience! Professional and prompt answers to all my questions.... The first time in my 3 decades of purchasing vehicles that I felt NOT STRESSED!! All the way from the 1st call into the dealer until we left the lot. If you looking for an Acura you owe it to yourself to visit. Even if you have a dealer in your town! More

Fabulous Salesman !! I went to Duncan Acura and had the best experience ever dealing with one of their salesmen. His name was Robert Medlin. He told me about the car and I went to Duncan Acura and had the best experience ever dealing with one of their salesmen. His name was Robert Medlin. He told me about the car and offered to tell me things I didn't understand several time to where I could understand. When I bought the car he took the time to explain everything in it to me. He was one of the best salesmen I have ever dealt with. He was super friendly and I didn't feel rushed and he let me decide what I wanted to buy. Unlike all the other car lots where the salesmen try to sell you what they want you to purchase. I would tell anyone looking for a new car to go to Duncan Acura and see Robert Medlin. He will do what is right for you !!!! More

Fantastic Dealer With Great Employees! I was a first time buyer and left Duncan with a used 2012 Jeep Grand Cherokee. When I arrived on the lot I met Craig Johnson, and he was able to answe I was a first time buyer and left Duncan with a used 2012 Jeep Grand Cherokee. When I arrived on the lot I met Craig Johnson, and he was able to answer all of my questions and concerns. They made the stressful environment of purchasing a car go very smoothly. This dealership will definitely get repeat business from myself and my family. More

Pilot purchase We found a Honda Pilot on line with the options we wanted at Duncan Acura. We visited the lot and met Rob Burke who was great to work with and provid We found a Honda Pilot on line with the options we wanted at Duncan Acura. We visited the lot and met Rob Burke who was great to work with and provided excellent customer service. He was accommodating and pleasant to deal with. Not once did we feel we were being pressured into a decision. Scott Carder worked with us on the Financing and he found us a great interest rate and was very thorough in the process. The time it took to finalize the financing, was not overbearing or unreasonable. Scott was well prepared with the paperwork so that the transaction flowed well. We would highly recommend Duncan as the place to buy a car! More

Wonderful experience! This dealership was nothing like the typical. They were friendly and honest. Robert Medlin kept good communication with me on the phone until I could This dealership was nothing like the typical. They were friendly and honest. Robert Medlin kept good communication with me on the phone until I could get there to make the purchase. Mike Maddox was very friendly while doing the paperwork. And Scott Carder went through multiple contracts to get me the best rate possible after they were officially closed. I would purchase from them again in the future! More

Excellent sales staff and no-hassle, no-haggle dealing Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sa Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sanders were incredibly professional and accommodating and went the extra mile with their sales effort. I received a follow-up call to ensure that I was still happy with my purchase...I was. A few things that set this dealership apart (aside from the two gentlemen I mentioned above) is their used car warranties are unrivaled, fairly cheap servicing (oil change includes auto detail) and no-hassle/no-haggle pricing and trade-in offer. As my wife will be looking for a vehicle soon (in addition to my aforementioned mother-in-law), this is the place we will return to. More

We are always treated like we are spending a million dollars Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expen Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expensive, but we are always treated like we are spending a million dollars. Bill is a great salesman largely due to his knowledge and expertise, but mainly due to his heart to serve his customers and make sure they find the right vehicle no matter if he sells it to them or not. We started buying our family cars from Bill many years ago, and now it is time for our kids to be buying their cars on their own. There is no one else they will go to except for Bill Call and Duncan Acura. Thank You Bill, Jim, Scott, and Mike You have been blessing to our family. I tell everyone I know who is looking for a car to go to you! More

Great experience and 10 year 100k warranty on a used car!!!! great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now always go to Duncan!! I am amazed with the 10yr/100k miles warranty also.I can't believe that! We actually left feeling satisfied we had made the right deal, and felt like we could trust everything about the information and the entire process! everything was done in about 2 hours, and we did a pretty lengthy test drive too..... More