Parker Toyota

I have been buying things for fifty years, and never had anything to compare to Parker Toyota........... I did purchase a new truck there ...... and after my sales man told me it would be a couple of days anything to compare to Parker Toyota........... I did purchase a new truck there ...... and after my sales man told me it would be a couple of days before they could get my truck from Montana......... it was two weeks and I called back down......... my sales person was out, but a lady in the office told me my truck was in Texas and would be a while......... another week and my sales man contacts me and says he had been leaving messages at the wrong number........ just a human mistake....... almost every contact made with Parker was made by me........ when we finally do get the vehicle and I give them thirty five thousand dollars my sales man ask me to fill out the service evaluation and he bought or at least gave me a toyota cap........... I let him fill out the best answer in all categorys....... and I drove my truck home. about a month later I receive a quarry...........I thought it was from toyota company not Parker.......... so I simply told them what happened........... I heard nothing........... but when I went back to parker toyota........ the sales man come running accross the parking area and was mad.... said I ruined his life and he wished I had bought a Ford............ he then called me a low life, and understood why my girl friend did not like me...... and other not very nice things......... I ask him if I had told any one a lie about him and he said no, but he had bought me a cap....... and I should have given him a better report............. At first I felt sorry for this guy...................and did not want to say anything to any one............... but I am now looking at buying another vehicle............. and even though I have driven toyota for many years............. I am looking at dodge or ford............ I am ashamed to go back to parker.............. great service department.............. but my sales man did not act like their was anyone called Parker connected with his dealership............. I received letters of appreciation from other dealers I had visited, but did not buy............... but never any communication from parker (other than service) since the purchase....... I recieved a phone call from some one their that told me they did not have an address for me........... and had been looking for me............ and following that call received a brown envelope with a bunch of miscellaneous papers, but nothing after that.... More

My wife and I worked with Paul Spraetz. Typical car dealership back and forth games. We finally reached an agreement and despite our Excellent credit we were told we'd have to wait for Toyota approval dealership back and forth games. We finally reached an agreement and despite our Excellent credit we were told we'd have to wait for Toyota approval because we were rolling negative equity into our new Prius lease and nobody was present at Toyota Financial because of the holiday weekend. What a disappointment! This is one of the biggest sales of the year and Toyota Financial isn't appropriately staffed?!? The part that bothers me: Paul Spraetz never took accountability for writing a deal that he knew couldn't/wouldn't be approved. Paul Spraetz knew about our negative equity from the very beginning (we wouldn't have so much negative equity if Parker Toyota would not low-ball trade-ins!). Paul Spraetz never said he was sorry and then got angry with us when we were obviously disappointed after wasting the bulk of our holiday weekend. Parker Toyota is just like any other car dealership! Games, nonsense, and double-talk. We trusted Paul Spraetz, but obviously we should have been more careful where we placed our trust because he didn't deserve it! More

Prices are not competitive. Typical Sales person run around. Not knowledgeable about products and selection is not great. car dealers are notorious for poor satisfaction ratings but in a small town I around. Not knowledgeable about products and selection is not great. car dealers are notorious for poor satisfaction ratings but in a small town I would think we could do better. I will buy elsewhere in the future and have. The not too far away dealer was easy and cost savings was well worth the drive. Facility was not as fancy and I have never seen a commercial with a dog from the other dealer. I guess that adds to the costs. Really hope they can do better. I like are small town businesses and try to support whenever possible. Straight up dealings next time guys! Good luck to Parker. More

I bought a used car for my son to use who is working out of state and his car is worn out. The car I chose was priced way over blue book but was in good condition with low miles. Alan (my salesman) and I de of state and his car is worn out. The car I chose was priced way over blue book but was in good condition with low miles. Alan (my salesman) and I decided on a price and interest rate I could accept and I was taken to Troy in the business office. There I was told I would probably have to use in-house financing at a higher rate since the car was over book and the banks probably wouldn't finance at the higher price. I agreed and decided to pay it off quickly. I also work out of state, getting home every 3 weeks. I spent the last day home licensing, registering and insuring the car. A couple of days later Troy calls and says we need to put my son's name on the contract since he will be taking it out of state. I was instantly mad! As a former sociology and social problems teacher, my first thought was "gender bias." I asked what difference it made as long as it was in my name and I am paying for it? He said that is their rules. I told him 'fine, when I get home in 3 weeks I will borrow the money from my bank and pay the car off then they won't have to do business with me at all.' After I calmed down, I talked to my son and he said he would like to put his name on the contract to help him build credit so I agreed. A couple of days later my salesman, Alan, called to see if everything was going well and if my son had picked up the car yet. I told him everything was fine and that my son would come get the car in a couple of weeks when I get home. Then the next night another son who was at my house called me to say they had come out and repossessed the car. I was dumbfounded! I called in the morning to speak to a manager and when I got one, whose name I don't remember, I started to explain why I called and was told he already knew about this "parade" and I needed to speak to Troy. I told Troy I wanted to car back and would agree to put my son's name on it. He said they would need a substantial downpayment like $2000 first and I said that was fine; I could do that. Then he said he had to talk to the credit dept and would get back to me. When I hadn't heard from him by late afternoon, I called back and Troy told me that he talked to Mary in the credit dept. and they decided not to return the car to me and were cancelling the contract. I asked Troy if all the guys that go in there to buy a car get told what they can do with it or where they can or cannot take it. He said they do if they use in-house financing. I doubt that or nobody would buy from them. What a miserable and disappointing experience. SHAME ON YOU, PARKER TOYOTA!! I have done business in the past with Dan Barton, Robidoux, bought 2 new cars from Knudsen and most recently I bought a new Challenger from Dave Smith (whose people were all courteous and a pleasure to do business with). I wish I had read all the reviews before I went to Parker. If anyone ever asks my advice, I will tell them to run as fast as they can to any other car dealer. The only really good thing I can say about Parker is that I like the dogs in the commercials. More

Worst car buying experience of my life. Salesman was extremely pushing trying to cram a used vehicle down my throat when I specifically requested a new Tocoma. They did not have what I wanted, so they extremely pushing trying to cram a used vehicle down my throat when I specifically requested a new Tocoma. They did not have what I wanted, so they tried to sell me a truck that was on order. Luckily, they did not except my offer and pretty much told me to F.O. as they did not need my business. They would not deal on the truck. I immediatley looked in the Spokesman review and found an ad for the same exact truck from Appleway Toyota. This add had the truck for a $1000 less than they would sell it to me at Parker. However, this vehicle was a base level trim, not the SR5 trim I wanted, so I did not buy it. To summarize, Parker tried to sell me a truck they did not have and that did not have the options package (SR5) I specifically requested. The guy down the street had an apples to apples comparison truck for $1000 less. And to top it off, the salesman told me I was being pissy and cheap. Not sure what happened to Parker Toyota. I bought a Camry from them 12 years ago and it was a wonderful experience. More

Initially purchased truck at Parker and their detailer damaged the truck bed and were unwilling to repair until the issue was forced. Subsequent attempts to purchase vehicles at Parker are met with stu damaged the truck bed and were unwilling to repair until the issue was forced. Subsequent attempts to purchase vehicles at Parker are met with stubborn intractability in terms of matching other toyota dealer prices on new cars. Chris Baker keeps a creepy customer file on past clients and brings up those previous interactions during negotiations. Weird kind of controlling manipulative behavior. Sales people in the lot are fairly negative with regards to their opinions of Chris Baker and are very vocal about upper managements elevation of Chris Baker. I will say that their service dept. is top notch for repairs etc. All in all I have never recommended Parker and have many friends that have similar optionions of them. I guess they think they are the only Toyota dealer going in North Idaho but greed has a new name, and thy name is Parker. More

Whyt":? How's this for starters:they sold me a lemon at an inflated price then agreed to correct the situation replacing my car bought there 3 mo.'s ago with one of the same value and they wasted 4 hour at an inflated price then agreed to correct the situation replacing my car bought there 3 mo.'s ago with one of the same value and they wasted 4 hours leading me on then refused to do so.! More

Parker Toyota is Amazing. The customer service in all departments is top notch. I would recommend this dealership to anyone who is in the market for a new Toyota or used car. We have been purchasing ve departments is top notch. I would recommend this dealership to anyone who is in the market for a new Toyota or used car. We have been purchasing vehicles at Parker Toyota for over 20 years. Thank you. More