Parker Lexus

Fantastic customer service! This is the second used vehicle that we have purchased from Parker Lexus. We have been treated in such a respectful and appreciative manner on both o This is the second used vehicle that we have purchased from Parker Lexus. We have been treated in such a respectful and appreciative manner on both occasions that I find it hard to believe that we would ever take our business anywhere else. More

Excellence In Every Department The appearance of each associate, the building and grounds, and hospitality toward customers demonstrates excellence. Everyone my wife and I encounte The appearance of each associate, the building and grounds, and hospitality toward customers demonstrates excellence. Everyone my wife and I encountered during our purchase made us feel welcome. More

just right helpful and friendly and professional, they helped find the right car for a picky wife, thankfully there was a black one that made her happy helpful and friendly and professional, they helped find the right car for a picky wife, thankfully there was a black one that made her happy More

Exceptional Experience in Purchase In the purchase of a new 2017 RX350, we were very pleased with the entire experience. The personal touch provided by Dustin Dean was superb as it alwa In the purchase of a new 2017 RX350, we were very pleased with the entire experience. The personal touch provided by Dustin Dean was superb as it always has been. This is our second new vehicle purchase from Parker Lexus. More

My buying experience Buying experience was great. Salesman and staff were very helpful and went above and beyond in making me feel confident in my decision to buy my dream Buying experience was great. Salesman and staff were very helpful and went above and beyond in making me feel confident in my decision to buy my dream car. More

New Car Purchase This was my first purchase with Parker Lexus. My husband and I were in and out in an hour and half. We knew what we wanted and the staff helped us f This was my first purchase with Parker Lexus. My husband and I were in and out in an hour and half. We knew what we wanted and the staff helped us find it. It was the easiest vehicle purchase ever. The staff was very perfessional and courteous and made our purchase very enjoyable. I would highly recommend Parker Lexus for your next car purchase. More

New car purchase This was my second car to purchase from Parker Lexus. My salesman, Steven Eades made my experience pleasant by being very courteous and helpful. Wil This was my second car to purchase from Parker Lexus. My salesman, Steven Eades made my experience pleasant by being very courteous and helpful. Will definitely use this dealership again. More

Great Sevice We had a great experience at Parker Lexus. Our salesperson was very helpful and we never felt pressured at any point. We were kept informed of vehicle We had a great experience at Parker Lexus. Our salesperson was very helpful and we never felt pressured at any point. We were kept informed of vehicle status after order and when it arrived we were very pleased to have exactly what we wanted. More

Purchase experience The staff was very professional and courteous. The sales associate that helped me was an excellent resource for all my questions. The only negative st The staff was very professional and courteous. The sales associate that helped me was an excellent resource for all my questions. The only negative statement I would make is that it took way too long. I was in the dealership over 4 hours. More

Unprofessional/Dishonest/Terrible Customer Service I am very disappointed in this dealership. When I bought my vehicle, I put faith in the name. Don't be fooled by the Lexus title! Jamie Pinckard wi I am very disappointed in this dealership. When I bought my vehicle, I put faith in the name. Don't be fooled by the Lexus title! Jamie Pinckard will do his best to treat you like an idiot. He doesn't care about the customer. Just that paycheck. And if something needs fixed, he will make you out to be a liar. Not to mention, he said they add on to the price of a vehicle if something needs fixed before selling. (Hence, they pay less for the vehicle because of the problems and then sell it for that much more than the value after they fix it.) I'm sure he didn't mean to let that one slip. And he also extremely lowballs you for your trade. Forget KBB, they have many "more accurate" ways of calculating the value of a vehicle. Oh and if multiple other dealerships offered much more, they were "overallowing on the car they are selling". I'm sure that's what they did for their FIRST offer. "It's not even worth how much I'm giving you for it." Aside from all of that, I brought my SUV up to be fixed and drove around for 6 hours (with my two babies) waiting on a call for it to be finished. Nothing. I called 30 minutes before closing and was told that it wouldn't be finished that day. Thanks for letting me know! I had a 2 hour drive home. Ended up being another day after that before it was ready. I was told certain things would be fixed (things that should not be a problem coming from a Lexus dealership), and then he turned around and said they wouldn't because it would cost too much. NOT MY PROBLEM! Sorry, but I shouldn't buy a $30k vehicle and have it look like junk with the door panel coming off!! Ohhhh, but it's a used vehicle. I could've got the same crap from a buy here/pay here place. Not to mention two weeks after I bought it, it wouldn't even start! I had to fix that myself (because "they check that in inspection"). I guess everything started magically falling apart after I bought it. I haven't even made the first payment yet, and it's being unreliable. I have currently been trying to get a hold of the used car manager, but apparently every day I call he is either "out" or not there for the day. Lucky me. I will definitely update my review if anything changes. More