Parker Lexus

I am an African American middle aged woman that visited Parker Lexus dealership in Little Rock, Arkansas on 9-16-2024. I was browsing around the car dealership to see what they had available. I am in the m Parker Lexus dealership in Little Rock, Arkansas on 9-16-2024. I was browsing around the car dealership to see what they had available. I am in the market of purchasing me a new Lexus. I was there in the afternoon around between 3:00 p.m. and 4:00 p.m. I noticed 2 salesman looking out the window at me. I saw a Japanese lady pulled up in customer parking, and park next to my vehicle. The Japanese lady get out of her car and began to browse around a lot just like I was doing. A male salesperson came out the building can I ask the lady did she need any help. I overheard the conversation and she was asking questions about some of the vehicles. I was browsing as well but no one ever came out the building to greet me or talk to me. The salesman were just staring at me out the window in front of the entrance. So I can continue to walk around the lot. As I was stepped in the line at the dealership, and was almost hit Lexus. A male was driving real fast one of the Lexus heading towards the service area. In my opinion he was driving pretty fast in the lot. I jumped out of his way, he raised his hand to wave at me. I thought that was a too close, I could have been hit by Lexus he was driving to service entrance. I'm sure the have surveillance cameras on the premises that was showing that the driver going to fast. Customers like me are there browsing looking at cars, in my opinion he was going too fast. Well at least more than 10 minutes has passed, and no salesman has come out to greet me, or ask can you help me help me find a vehicle of my choice. I thought that was pretty strange. So I walked back to my vehicle and I looked around. These gentlemen are still looking at me through the large window in front of the dealership. I'm thinking wow what's wrong, why is no one coming out to talk to me about these cars? So I get back into my vehicle and just sit there. A white lady walks out of the front door and she just stands there looking at me. Looks like she's holding a walkie-talkie in her hand. I thought she was getting ready to walk over towards my car to see if I need any help. But she just stood there looking at me, I don't know if she was waiting on somebody to come and pick her up or what. At any rate I was wanting somebody to help me but nobody seemed interested in me a potential customer. I really feel small you know coming to this place and I really it was like very hurtful that nobody was interested to come out and speak with me. Is it because I was a black female woman African-American? I think I didn't have any money I can afford these vehicles or what? You can't judge a cover of a book a book cover? I did see a car that I was interested in, but the salesman were not interested in me! That was very disheartening, so I left the Parker Lexus dealership located on shackelford road in Little Rock Arkansas. More

Mr. Paul Kimbrel and the team were helpful, informative and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. and left the decisions up to me without sales pressure. Great Dealership to actually enjoy the car buying process which is a first for myself. More

Very good experience and high quality vehicles. Friendly sales staff and jous an overall good experience. Friendly sales staff and jous an overall good experience. More

The salesperson lied to me about the purchase of a Lexus RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a sc RX 350. She sent me an offer and I accepted. She called 3 hours later to inform me it had been sold. She tried to sell me another RX. It was all a scam. More

Justin and Jorge are the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! Very attentive to every detail to make me happy! Such positive people to be around. I always ask for Justin. He's the best! More

Shane was AWESOME as always. He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me He was patient, kind, kept me informed and very courteous. I always receive OUTSTANDING customer care when he assist me More

Always a great experience from the time I arrive till the time I leave. I feel very welcomed . Robin Berry loves what he does. I love his ties. Damon Cooper is my salesman. He always likes to get a good sto time I leave. I feel very welcomed . Robin Berry loves what he does. I love his ties. Damon Cooper is my salesman. He always likes to get a good story out of me. I just love what the do. I feel very safe in my car. I don't think I will ever drive anything else but a Lexus. Randy Lann introduced me to Mr . Parker. I feel very confident when I send a friend or a family member through these doors. I was in the furniture business for many years. We built our business on customer service and relationships. Please take my word for it and you will see the difference yourself. I am proud to have their name on the rear of my car. More

Excellent dealership from sales to service and everything in between. You will be treated as if their business survival depended on you. I won’t buy a vehicle any place else. in between. You will be treated as if their business survival depended on you. I won’t buy a vehicle any place else. More

Shane in the service department was great! Very friendly and kept me informed of the progress of my service visit. Answered all my questions and offered refreshments. Even left bags of fresh c Very friendly and kept me informed of the progress of my service visit. Answered all my questions and offered refreshments. Even left bags of fresh cookies on my dash. Parker Lexus provided great customer service! Highly recommend! More

They did an amazing job on my 2016 Lexus So polite and helpful. Justin was amazing to work with and helpful. Justin was amazing to work with More